Hawk Security Services

Revdex.com of Metropolitan Washington DC June 21, and Eastern Pennsylvania Ms [redacted] Re: Monitoring Agreement for Ms [redacted] (f/k/a [redacted] ***) dated as of November 25, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear Ms***, Thank you for your recent correspondence that we received on June 14, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Ms [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceIt’s our goal to resolve any issues to our customer’s satisfaction with a high priority As per Ms***’ Agreement, the thirty six (36) month term is currently in effect until November, 25, In reviewing the account, it does appear that Ms [redacted] was having issues with the cameras and technicians were sent out to resolve the matters at hand However, we are happy to schedule another service call should Ms [redacted] still be experiencing any problems with the cameras We were recently informed that Ms [redacted] had moved locations and was interested in service at her new homeOur representative offered to pull the existing equipment to reinstall at the new location for $and a new agreement (at the current rate) honoring the same end of term Unfortunately, this offer was declined Upon receipt of your correspondence, our customer solutions team spoke with Ms [redacted] again in hopes of finding a resolution Our representative offered to transfer the equipment free of charge (excluding the cameras as requested by Ms***) and a new agreement with a lower rate of $49.99/month, honoring the initial end of term This offer was accepted and we are currently awaiting the signed agreement to proceed with the transfer In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that Ms [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, [redacted] VP of Compliance and Dealer Relations

Revdex.com CorporateOffice July 29, [redacted] La Posada DriveAustin, TX Re: Residential Monitoring Agreement for [redacted] and [redacted] dated as of July 7, 2015Customer # [redacted] ID # [redacted] Dear ** [redacted] , Thank you for your recent correspondence,dated as of July 25, 2015, regarding the above-referenced Agreement First, please allow me to apologize for anyinconveniences that ** [redacted] may have experienced In reviewing the notes of the account, ***informed our local office that her phone line had been disconnected and that shewas interested in cellular service In speakingwith our representative, ** [redacted] agreed to upgrade her system and the serviceappointment was scheduled for Saturday, July 25th Regrettably,our technician did not show up for this appointment as planned We sincerely apologize for any frustrationsthat this may have caused It is my understanding that our OperationsManager spoke with ** [redacted] yesterday about our inadvertent mistake andrescheduled the appointment for today Inour relentless pursuit of protection, we’re dedicated to making the world amore secure place – for families, businesses and communities Again, we are very sorry for what transpiredand are very grateful that ** [redacted] has allowed us the opportunity to rectifyour mistake Please let me know if I canbe of any further assistance in this matter Sincerely, [redacted] ***VPof Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC September 8, and Eastern Pennsylvania Ms [redacted] Re: Alarm Services Agreement for Ahmed [redacted] dba Corner Food Mart dated as of June 28, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear Ms [redacted] , Thank you for your recent correspondence, dated as of August 31, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Mr [redacted] may have experienced In reviewing Mr [redacted] Agreement, Section references that “Customer hereby subscribes for, and the Company agrees to provide, the Services for an initial term of thirty-six months (the “Initial Term”)This Agreement shall automatically, without action by either party, renew under the same terms and conditions for successive periods of one (1) year unless either party gives to the other at least thirty (30) days written notice, prior to expiration date.” It appears that Mr [redacted] initials are written next to this provision Nonetheless, My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceAs a courtesy, we will cancel the account as requested Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should Mr [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ September 8, 2016 and Eastern Pennsylvania Ms. [redacted]
[redacted]       Re:         Alarm Services Agreement for Ahmed [redacted] dba Corner Food Mart dated as of June 28, 2013 (the “Agreement”) Customer #[redacted] ID # [redacted]       Dear Ms. [redacted],   Thank you for your recent correspondence, dated as of August 31, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Mr. [redacted] may have experienced.   In reviewing Mr. [redacted] Agreement, Section 2 references that “Customer hereby subscribes for, and the Company agrees to provide, the Services for an initial term of thirty-six months (the “Initial Term”). This Agreement shall automatically, without action by either party, renew under the same terms and conditions for successive periods of one (1) year unless either party gives to the other at least thirty (30) days written notice, prior to expiration date.”  It appears that Mr. [redacted] initials are written next to this provision.                                         ...⇄ Nonetheless, My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service. As a courtesy, we will cancel the account as requested.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should Mr. [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter.    Sincerely,  [redacted] VP of Legal and Dealer Relations  ..

Revdex.com CorporateOffice                                �...⇄ />
                                        ...⇄                 July 29, 2015[redacted]1005 La Posada DriveAustin, TX 78753   Re:         Residential Monitoring Agreement for [redacted] and [redacted]dated as of July 7, 2015Customer #[redacted] ID # [redacted]  Dear **. [redacted], Thank you for your recent correspondence,dated as of July 25, 2015, regarding the above-referenced Agreement.  First, please allow me to apologize for anyinconveniences that **. [redacted] may have experienced.  In reviewing the notes of the account, **. [redacted]informed our local office that her phone line had been disconnected and that shewas interested in cellular service.  In speakingwith our representative, **. [redacted] agreed to upgrade her system and the serviceappointment was scheduled for Saturday, July 25th.   Regrettably,our technician did not show up for this appointment as planned.  We sincerely apologize for any frustrationsthat this may have caused.  It is my understanding that our OperationsManager spoke with **. [redacted] yesterday about our inadvertent mistake andrescheduled the appointment for today.  Inour relentless pursuit of protection, we’re dedicated to making the world amore secure place – for families, businesses and communities.  Again, we are very sorry for what transpiredand are very grateful that **. [redacted] has allowed us the opportunity to rectifyour mistake.  Please let me know if I canbe of any further assistance in this matter.   Sincerely,  [redacted]VPof Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 June 21, 2017 and Eastern Pennsylvania Ms. [redacted]     Re:         Monitoring Agreement for Ms. [redacted] (f/k/a [redacted]) dated as of November 25, 2015 (the “Agreement”) Customer #[redacted] ID # [redacted]     Dear Ms. [redacted],   Thank you for your recent correspondence that we received on June 14, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Ms. [redacted] may have experienced.    We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. It’s our goal to resolve any issues to our customer’s satisfaction with a high priority.  As per Ms. [redacted]’ Agreement, the thirty six (36) month term is currently in effect until November, 25, 2018.  In reviewing the account, it does appear that Ms. [redacted] was having issues with the cameras and technicians were sent out to resolve the matters at hand.  However, we are happy to schedule another service call should Ms. [redacted] still be experiencing any problems with the cameras.   We were recently informed that Ms. [redacted] had moved locations and was interested in service at her new home. Our representative offered to pull the existing equipment to reinstall at the new location for $99 and a new agreement (at the current rate) honoring the same end of term.  Unfortunately, this offer was declined.  Upon receipt of your correspondence, our customer solutions team spoke with Ms. [redacted] again in hopes of finding a resolution.  Our representative offered to transfer the equipment free of charge (excluding the cameras as requested by Ms. [redacted]) and a new agreement with a lower rate of $49.99/month, honoring the initial end of term.  This offer was accepted and we are currently awaiting the signed agreement to proceed with the transfer.   In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that Ms. [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.    Sincerely,          [redacted] VP of Compliance and Dealer Relations