Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I just made it in and saw the email about the response from Horsepower I wanted to send an email to clarify some info that they have incorrect as well as give you some more documentation When they came into our dealership it was presented to us that the Mailers (which was the MAIN part of the campaign) would target our customers specific trades When I got the “proof” to approve I was told that it was just a “proof” as they can not have me approve each individual flyer because all 10,of them will be different being that they were for the customer’s specific vehicle that they currently own As soon as the flyers began to hit doors we started getting calls from customers thinking their identity was stolen because they have a flyer in their hand asking them to trade a vehicle in that they never owned .in part because the vehicle that Horsepower chose to put on all of our flyers was a Mitsubishi vehicle that they NEVER produced I immediately reached out via phone and email to Horsepower They did not want to help in any way, they acknowledge their mistake and kept passing the buck then they started avoiding me One of their employees (Kin [redacted] ) gave me the email to the president of their company named Rusty [redacted] I emailed him twice and got no response at all After that they will not respond or call us back Also, I recommended that they give us a refund above what cost is for them since they hurt our dealership more than they helped us You can see this request in the emails that I have attached This Marketing company is a SCAM I have attached the emails that I sent to their president and also Kim [redacted] , who did the artwork where she says to me that SHE also forwarded my email to her higher ups and they would be contacting me back, but they never did.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I just made it in and saw the email about the response from Horsepower I wanted to send an email to clarify some info that they have incorrect as well as give you some more documentation When they came into our dealership it was presented to us that the Mailers (which was the MAIN part of the campaign) would target our customers specific trades When I got the “proof” to approve I was told that it was just a “proof” as they can not have me approve each individual flyer because all 10,of them will be different being that they were for the customer’s specific vehicle that they currently own As soon as the flyers began to hit doors we started getting calls from customers thinking their identity was stolen because they have a flyer in their hand asking them to trade a vehicle in that they never owned .in part because the vehicle that Horsepower chose to put on all of our flyers was a Mitsubishi vehicle that they NEVER produced I immediately reached out via phone and email to Horsepower They did not want to help in any way, they acknowledge their mistake and kept passing the buck then they started avoiding me One of their employees (Kin [redacted] ) gave me the email to the president of their company named Rusty [redacted] I emailed him twice and got no response at all After that they will not respond or call us back Also, I recommended that they give us a refund above what cost is for them since they hurt our dealership more than they helped us You can see this request in the emails that I have attached This Marketing company is a SCAM I have attached the emails that I sent to their president and also Kim [redacted] , who did the artwork where she says to me that SHE also forwarded my email to her higher ups and they would be contacting me back, but they never did.Regards, [redacted] ***