Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.We are not looking for exact replacements of the trees that have died and are open to substitutesWe would accept another spruce in place of the weeping Cyprus and a weeping cherry in place of the Japanese maple.We removed the weeping Cyprus that was placed in hole that was barely larger that the tree's root ball in heavy clayThe hole was water logged and did not drainPart of the planting process was to amend the soils before planting to ensure good root growthThis was not done as we have replanted many of the panting this summer that were struggling only to find similar situations with plants stuck in small hole backfilled with heavy clay material.Plantings near the patio were found to be in a mixture of sand and gravel only on top of clayAlthough it was a tough winter plantings that were in amended soils survived the winter fineWe planted many new plants after the completion of the project and they also made it through the winter fine.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.We are not looking for exact replacements of the trees that have died and are open to substitutesWe would accept another spruce in place of the weeping Cyprus and a weeping cherry in place of the Japanese maple.We removed the weeping Cyprus that was placed in hole that was barely larger that the tree's root ball in heavy clayThe hole was water logged and did not drainPart of the planting process was to amend the soils before planting to ensure good root growthThis was not done as we have replanted many of the panting this summer that were struggling only to find similar situations with plants stuck in small hole backfilled with heavy clay material.Plantings near the patio were found to be in a mixture of sand and gravel only on top of clayAlthough it was a tough winter plantings that were in amended soils survived the winter fineWe planted many new plants after the completion of the project and they also made it through the winter fine.Regards, [redacted]