Dec my contractor installed (3) HEIL (ICP) heat-pumpsI registered and extended my ICP products warranty to ten years (promotion on line) before deadlineThe package unit installed down stairs has broken down three times in yearsThe dealer who installed the unit will not honor or service this HEIL heat pump therefore I had to get a local HVAC person to repair at a cost of $to dateI made numerous phone calls to ICP and have gotten the brushoff even after I provided ICP with model numbers, serial numbers, names, dates of installationThe only response received from ICP," we have no record of your product." I am so discussed, frustrated with ICP product therefore if a HVAC contractor mentions ICP, I Recommend you RUN away as fast as you canI plan to replace my (3) ICP products BOSCH through a local dealer/contractor who honors their warranty Remember, if you hear ICP--run away as fast as you can :-(
A [redacted] (ICP) furnace and AC installed during the Fall of 2014 has defective parts. Labor is not covered but required fix the system. During Fall 2016, a contractor installed ah [redacted] Furnace (model G9MXE0801716A) and AC (models END4X37T17A and NXA630GKA) in my home. I registered and extended the warranty with ICP. I have had nothing but problems since the units were installed. First, it took two separate service technicians nearly a year to calibrate the system so that it operate at the manufacture specified efficacies. Then, during the second year, the system started shutting down intermittently and emitting the 3 LED error code. Over about a year, the issues progress such that the system would not operate with the top panel installed. When I had a service, technician diagnosed the system, I was informed the inducer motor and pressure switches (x2) had failed. The system is only 2 years old. While ICP will provide the replacement part at no cost, they DO NOT cover the cost of the service calls (one to diagnose, one to install the parts several days later) nor the labor to replace the DEFECTIVE PARTS. The installing contractor refuses to repair the system so I am left with a cost of over $650 to return the system to normal operation. I called ICP and got brushed off. The only response received from ICP, "we do not cover labor, your warranty is for parts only" I am extremely disgusted and frustrated with ICP. HVAC systems should not be as problematic as the one I purchased. I DO NOT RECOMMEND that you purchase any International Comfort Products (ICP) product due to the use of low-quality parts and the organizations refusal to cover the cost of labor to replace defective parts. Do your research and STAY AWAY from ICP and their associated products ([redacted], etc.).
A local put in the ICP unit. As everybody else in this complaint column says, the unit has not worked as it should since it was installed (May 2013). The installer has only made my life worse by insisting there was a Freon leak in my attic unit but rather than him install the new compatible unit in the attic, he just kept on shoving Freon into it. I was so angry last time the installer and I spoke, he told me to have someone else take care of the problem I have with this new unit. That's a joke, ICP alters their units to skirt around the 2007 law banning Freon. There are NO attic compatible units out there for the ICP unit he gouged me on. $600-700 unit he sold me for $2500.00, isn't worth the plastic base he put it on, blocking my crawl space.
If anybody out there needs a new heat pump, first read the manufacturer's label to make sure it isn't an ICP. Save yourself the troubles, the Revdex.com doesn't even accredit this place or products it sells.
Dec my contractor installed (3) HEIL (ICP) heat-pumpsI registered and extended my ICP products warranty to ten years (promotion on line) before deadlineThe package unit installed down stairs has broken down three times in yearsThe dealer who installed the unit will not honor or service this HEIL heat pump therefore I had to get a local HVAC person to repair at a cost of $to dateI made numerous phone calls to ICP and have gotten the brushoff even after I provided ICP with model numbers, serial numbers, names, dates of installationThe only response received from ICP," we have no record of your product." I am so discussed, frustrated with ICP product therefore if a HVAC contractor mentions ICP, I Recommend you RUN away as fast as you canI plan to replace my (3) ICP products BOSCH through a local dealer/contractor who honors their warranty Remember, if you hear ICP--run away as fast as you can :-(
A [redacted] (ICP) furnace and AC installed during the Fall of 2014 has defective parts. Labor is not covered but required fix the system. During Fall 2016, a contractor installed ah [redacted] Furnace (model G9MXE0801716A) and AC (models END4X37T17A and NXA630GKA) in my home. I registered and extended the warranty with ICP. I have had nothing but problems since the units were installed. First, it took two separate service technicians nearly a year to calibrate the system so that it operate at the manufacture specified efficacies. Then, during the second year, the system started shutting down intermittently and emitting the 3 LED error code. Over about a year, the issues progress such that the system would not operate with the top panel installed. When I had a service, technician diagnosed the system, I was informed the inducer motor and pressure switches (x2) had failed. The system is only 2 years old. While ICP will provide the replacement part at no cost, they DO NOT cover the cost of the service calls (one to diagnose, one to install the parts several days later) nor the labor to replace the DEFECTIVE PARTS. The installing contractor refuses to repair the system so I am left with a cost of over $650 to return the system to normal operation. I called ICP and got brushed off. The only response received from ICP, "we do not cover labor, your warranty is for parts only" I am extremely disgusted and frustrated with ICP. HVAC systems should not be as problematic as the one I purchased. I DO NOT RECOMMEND that you purchase any International Comfort Products (ICP) product due to the use of low-quality parts and the organizations refusal to cover the cost of labor to replace defective parts. Do your research and STAY AWAY from ICP and their associated products ([redacted], etc.).
A local put in the ICP unit. As everybody else in this complaint column says, the unit has not worked as it should since it was installed (May 2013). The installer has only made my life worse by insisting there was a Freon leak in my attic unit but rather than him install the new compatible unit in the attic, he just kept on shoving Freon into it. I was so angry last time the installer and I spoke, he told me to have someone else take care of the problem I have with this new unit. That's a joke, ICP alters their units to skirt around the 2007 law banning Freon. There are NO attic compatible units out there for the ICP unit he gouged me on. $600-700 unit he sold me for $2500.00, isn't worth the plastic base he put it on, blocking my crawl space.
If anybody out there needs a new heat pump, first read the manufacturer's label to make sure it isn't an ICP. Save yourself the troubles, the Revdex.com doesn't even accredit this place or products it sells.