Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was never any "quote" given with any specified camera names or specificsWe were specifically told by [redacted] ***, who is not even with your Company any more that this would be HD quality and that plates on cars would be clear to readI have brought this up, in addition to the laundry list of other FAULTY PRODUCT ISSUES since the original cameras DID allow you to see plates and now the "new" cameras do not From day one we were given a piece of paper that says channel CCTV , IR Cameras with NOTHING else that you claim everyone in your company seems to knowmonths parts/labor through Hawkeye and year warranty through "***" on equipment, this all handwritten with no warranty card from [redacted] TechnologiesThere never has been a "large area" to view and the original cameras would pick up cars at nightIt was when the front camera FAILED and just completely STOPPED WORKING at night only (which again, IS EQUIPMENT FAILURE) that I started asking what the night cameras should look like and a tech came out claiming ANOTHER EQUIPMENT FAILURE of the entire DVR unit not working correctly and that the unit had to be sent awayThat same front camera is still here and still does not work at nightIt worked before and has nothing to do with the IR vision or positioningIt is faulty and [redacted] Technologies has also ag [redacted] with this.Everyone I have talked with has given me a different story on why I needed a different router, why this didn't work or that didn't work correctly and are clearly not trained on the same equipmentIF the owner would actually take the time to contact customers instead of allowing [redacted] to do all the talking maybe he would realize this problemI do also still have the text stating "There is a huge difference in the night cameras, Now, lets hope it keeps working"No word on they are great just that there is a difference in the night lightingThe owner, ***, never once contacted us in regards to any of our problems or request to remove the systemI also was never once was told by [redacted] to contact the Revdex.com to get my money back, the problem is [redacted] was never given the authority to give us our money back by you, the owner, or to make anything work correctly and I told him twice before, after not getting any return phone calls that I would take this to the Revdex.com since this is FAULTY equipment that is not a year old and terrible customer serviceThe excuses of having to train new people, [redacted] being out in the field doing installs, where among a fewWhile here I was also told the connections your Company uses are cheap and should be upgraded from your own employees.Instead of Hawkeye "doing the right thing" or "making it right" I have had to make contact directly with [redacted] Technologies who have already stated the back "new" camera was either bad out of the box (again with more FAULTY EQUIPMENT) or the installer damaged the lens when installing, in which [redacted] Technologies have already shipped a replacement lens for ME to have to climb out on the roof to replaceThey have also attempted to make adjustments to the cameras remotely and to also replace the original front camera that does not work and was the start of all these problemsI was waiting to see if you would uphold your "contract" to refund our money but see that is not your intentionsInstead placing blame on the customer even though I have several examples of blatant EQUIPMENT and installation PROBLEMS along with just getting the run around Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was never any "quote" given with any specified camera names or specificsWe were specifically told by [redacted] ***, who is not even with your Company any more that this would be HD quality and that plates on cars would be clear to readI have brought this up, in addition to the laundry list of other FAULTY PRODUCT ISSUES since the original cameras DID allow you to see plates and now the "new" cameras do not From day one we were given a piece of paper that says channel CCTV , IR Cameras with NOTHING else that you claim everyone in your company seems to knowmonths parts/labor through Hawkeye and year warranty through "***" on equipment, this all handwritten with no warranty card from [redacted] TechnologiesThere never has been a "large area" to view and the original cameras would pick up cars at nightIt was when the front camera FAILED and just completely STOPPED WORKING at night only (which again, IS EQUIPMENT FAILURE) that I started asking what the night cameras should look like and a tech came out claiming ANOTHER EQUIPMENT FAILURE of the entire DVR unit not working correctly and that the unit had to be sent awayThat same front camera is still here and still does not work at nightIt worked before and has nothing to do with the IR vision or positioningIt is faulty and [redacted] Technologies has also ag [redacted] with this.Everyone I have talked with has given me a different story on why I needed a different router, why this didn't work or that didn't work correctly and are clearly not trained on the same equipmentIF the owner would actually take the time to contact customers instead of allowing [redacted] to do all the talking maybe he would realize this problemI do also still have the text stating "There is a huge difference in the night cameras, Now, lets hope it keeps working"No word on they are great just that there is a difference in the night lightingThe owner, ***, never once contacted us in regards to any of our problems or request to remove the systemI also was never once was told by [redacted] to contact the Revdex.com to get my money back, the problem is [redacted] was never given the authority to give us our money back by you, the owner, or to make anything work correctly and I told him twice before, after not getting any return phone calls that I would take this to the Revdex.com since this is FAULTY equipment that is not a year old and terrible customer serviceThe excuses of having to train new people, [redacted] being out in the field doing installs, where among a fewWhile here I was also told the connections your Company uses are cheap and should be upgraded from your own employees.Instead of Hawkeye "doing the right thing" or "making it right" I have had to make contact directly with [redacted] Technologies who have already stated the back "new" camera was either bad out of the box (again with more FAULTY EQUIPMENT) or the installer damaged the lens when installing, in which [redacted] Technologies have already shipped a replacement lens for ME to have to climb out on the roof to replaceThey have also attempted to make adjustments to the cameras remotely and to also replace the original front camera that does not work and was the start of all these problemsI was waiting to see if you would uphold your "contract" to refund our money but see that is not your intentionsInstead placing blame on the customer even though I have several examples of blatant EQUIPMENT and installation PROBLEMS along with just getting the run around Regards, [redacted] ***