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Hawkins Exteriors Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
My p**blem is with the inflated prices dr g***’s office is
belling me$for a simple p**cedures is a lot of money for me and most Americans
It takes me several months to save this amountThe records I received f**m the
collection company shows that dr a**’s office received $2787.05 cash and my Anthom blue c**ss pay $ A total of $is not nothing like Dr A**’s manager saidIt is a lot of money
for me and most Americans
for the deep cleaning, my wife did this p**cedure for the
last years and never pay more than $The dentist office always showed a greater
appreciation for our businessIt is very hard for me to understand how minutes
of the hygienists time
will cost $I checked the prices for the Dp**cedure and the average price in san Luis area is $per quadrateThus, a $is a fair price, especially
since I was told I will be getting 50% off
for the **ot canal repairWhen drG*** told me it
will cost $1000, he did not say the cost will jump to $I checked the prices
for both p**cedure dr g*** reported (D3348,D3333), the average cost for these
p**cedures is $and$or a total of $I bayed $cash
When I checked my insurance clime record, I found that I need
to bay $out of bucketI was told that the p**cedure dr.g*** performed is
not totally covered by my insurance, even though Dr.A** told me the work is covered
before he performed itSo when I called the office, I told them that I will pay the amount my insurance asked me to pay,
and to make Dr g*** happy, I will make it to close this accountI never received
any bell f**m dr a**’s office tell 10/12/and my understanding that when I payed
the $on 3/7/ should have b**ught the balance to
I had a lot of dental work done on my teeth, almost every
single toothI never had any p**blem with any dentist beforeI always got a written
estimate for the workThey will discuss it with me and I sign it before the
work was doneIn one case I went to get second opinion when the cost was too
highUnfortunately, this p**cess was not followed at dr A**’s office
I have no intention to steel dr g*** money nor to put his
good work downI really got angry when I was told by dr g*** manager that I payed
nothing, because $worth a lot
Regards,
A*** ***

When I promise a patient 50% discount, it is considered free work and below operational costs. I do this occasionally for people who are struggling in life with a close connection to me, or through certain organizations. (I am one of the founding dentists of the free Noor Clinic in San Luis Obispo)....

But for someone with insurance I will give such a discount on very limited basis, otherwise I have to honor that same discount through the other payer. (i.e.,insurance company.) Mr. J[redacted] has coverage through his employer: they reimburse him part of his dental bills, paying him directly. Therefore I am surprised he is arguing the amount due, when he was actually partially compensated from his employer. Free Exam/X-rays, and the radio advertisement. This advertising campaign is only 3 months old, and is specifically targeting new patients with no insurance.  Mr. Jabaieh has been a patient since 2012, and would not been eligible for this special due to fact that he actually has insurance. I am not obligated to honor the new patient special on a past due account. Finance charges are waivable upon payment in full within 90 days. I am willing to waive them upon payment in full, even though it’s well past 90 days due. Root Canal. This is a retreatment of an old root canal that was done poorly by another dentist prior to Mr. Jabaieh becoming a patient of record with my practice. It was failing, and is not considered a regular root canal. This is one of the most difficult procedures a dentist will do and normally takes between 1-4 visits to complete plus follow up visits. When this tooth was opened, I found a root perforation (the cause for the poor root canal originally) which is really hard to diagnose prior to removing old work and is considered by the American Dental Association as a separate procedure. Mr. Jabaieh was informed of this, and he should expect charge difference. Instead of being appreciated for saving his tooth (and literally the costs of 2 implants, as his next option would be) I find out he was annoyed at the lengthy treatment.Cleaning. It is unethical for a dentist to do a regular cleaning where a root planning is needed. This would be like treating a broken hand with aspirin. The law can punish for that and it is considered negligence. Besides, he had the chance to refuse treatment on 2 occasions; why now?Services not done: He was well aware of it and he knows his account was adjusted for services because we informed him, not as he mentioned.The final balance is approximately $1300 or so, was for the root repair, and final restoration of the tooth, and 2 deep cleanings. To resolve the matter, my office manager, at my request offered an additional 50% discount and all finance charges adjusted off if balance paid by 10/31/15. If only paid by end of 2015, then full amount would be due. Honestly it was the last resort to solve the problem before sending his account to collections. His response was to call in mid-November, willing pay $350, and insisted we write off the remaining balance. This was not acceptable and my office manager refused. To date I have provided over $7700 in services to this patient and his family (5 members), and have written off over $3300 plus on his account.The total amount he has reported paid to us is in error.After all of this, I am not against him and still want this matter to be resolved kindly. I am more than willing to explain his services to him and what was involved, but he needs to understand I can not be pulled away from a patient to discuss his account. A Friday would be a good day for this. Thank you,G[redacted], DDS

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