Hawkins Towing

When Mr [redacted] brought his vehicle in we where very clear there could be more than one issue What we fixed were broken motor mounts This had to be repaired and he did agree He was also told many times this may not be the only issue When the motor mounts where installed this unfortunately was not the only issue as we had explained to him from the beginning He also had a bad transmission At this point he was very upset with us even though we where very clear with him I do not believe we owe him any money back as we Hawkins Towing were very upfront with him from the beginning His car could have several issues we fixed the one seemed most crucial Thank you for your time [redacted] 864- [redacted] Please call with any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that their proposed inaction would not resolve my complaint For your reference, details of the offer I reviewed appear below It's regrettable that Hawkins Towing has chosen to take no pride in their business Their response contains several inaccuracies One is the claim that the job took hours, which it did not Furthermore, they neglected to mention in their response that the driver made the job longer thru his own mistake of driving past the meeting location of Salvation Mountain, which I had clearly given to Hawkins Towing and which has a sign along the main road This is another incident of the problem of sending a non-English speaking driver to do a job in which signs are written in, and customers speak English A grossly inaccurate claim made in Hawkins Towing's response is that the driver had to drive miles in the pickup truck that he unloaded from the flatbed In truth, it was no more than a quarter mile from where he unloaded it The claim about "free will" is a bit disingenuous, to say the least, given the delays the company had already made and considering that when two people have their vehicles stranded in the desert, food and water and other issue come into play Besides, by the time the driver had gotten to the vehicles, I had already given Hawkings Towing my credit card number over the phone If I had at the last minute told the driver to turn around and go away, I have no doubt that the company would have charged my credit card anyway for the driver's time Regards, [redacted]

HAWKINS TOWING INC main st Brawley CA [redacted] ***ID# [redacted] RECEIVED FEB 2018Sorry to hear of customer dispute of chargesHawkins Towing Inc does have a minimum charge of $dollars per vehicle we recover out of the desert even if the vehicle was ft awayThe Main reason is Insurance, our insurance must be liable for any damage caused by mis fortune on our partOn the complaint about us doubling the amount customer must take into consideration like we did and added a $charge to recover the second vehicle and stopped clockWe were more than satisfied with the $dollars charged for both vehiclesRemember it's a minimum charge to begin service not the actual total for the service completionIt took our company from 9:am (start Time) time my driver arrived at the yard and commenced to load 4xrecovery truck onto flatbed tow truck to 2:00pm time my driver arrived at the yard and unloaded the 4xand was ready for his next jobSo, from 9:00am start time to 2:pm completion time was total time of hours for both trucks recovery bringing the total to $1250.00.I have included a copy of google maps showing vicinity where customer was stuckGoogle maps puts customer 40minutes away from us and you need to consider the time for driving a big truck with a % ton 4xtruck on its backAlso, some roads are dirt are must be driven slowlyFinally, when arriving to the spot where my flatbed could not get closer, we had to unload the 4xand drive another miles approximately in soft sand and require even more timeIn no scenario would it have been under two hours for service completion.Customer says he was somewhat forced to pay due to circumstances but he on his own free will agreed to services before services at the scene commencedEveryone has the right to say no.In summary:Customer needs to understand that he was not charged any more on the hourly rate of the original over the phone quote of per hour with a $minimumCustomerwas only charged a $1000.00-dollar ($each) charge for both truck's instead of the cost of total time of hrs it tookFrom start to finish $dollars would havebeen the chargeI don't know where customer got it took less than two hoursI understand the language barrier between the customer and my driver but at no point in time where they in any danger what so everMy driver informed that that he understood what they said and customer friend who has present spoke some Spanish.My driver is currently working on his English but as we all know it's a process to learn a languageI have never have had any issues with this driver and he is very knowledgeable about safety tow/recovery operationsHawkins Towing at no time did a bait and switch the original price as customer statescustomer was aware of the $per hour with a $minimumHawkins Towing simply stop charging by the hour to make things less costly to customer since he was paying for both trucks recovery himself.Regarding the California department of consumer affairs policy a company who overcharges a customer for towing and storage fees only applies to impounds and has noting to do with job services negotiated before the services are renderedAs in this case recovery services had not begun when customer was informed of the total of the charges which where in his favor of a piece instead of continuing the hourly rate of $per hour