Hawkinson Nissan LLC

Mr [redacted] bought a used Leaf from our dealership at a very low competitive priceOne of the reasons the price is so low is because we did NOT INCLUDE a second key FOB in the purchase Like repairing the brakes, or fixing a dent, every item we spend money in preparation to get a vehicle ready to sell on our lot increases the price of the vehicle In this case, the person who traded the vehicle in gave us only one key FOBHad we produced another FOB as part of our used vehicle "get-ready", we would have had to increase the price of the car by $250, the retail price of the second FOBIn order to be competitive in price on the internet, we choose not to produce a second key and thus, the cost is NOT passed on to Mr [redacted] Furthermore, we did not advertise that the vehicle came with two FOB, eitherMost importantly, Mr [redacted] did not pay for tow FOBSAll that said, I understand his desire to have two FOBS and I will discount the true retail price of a replacement FOB ($key/$remote FOB/$labor hours to program two keys together, or $255)I would be willing to discount the $cost to $125, over $savingshe may email me at my above email to make arrangements, however the vehicle must return to the dealership to have the new and the old FOB reprogrammed [redacted] , owner

As the owner, this is the first I heard of this issueI will research the issue and have someone on my staff contact the customer, no later than Monday [redacted] HawkinsonownerHawkinson Auto Group [redacted] ***

I spoke to Ms [redacted] and discussed this matter at length this morningI was not aware that the insurance company, who rents from us, insists that customers purchase binders, if their insurance can not be verifiedI thanked her for providing me with that feedbackI promised to look into this immediately and refund her $this weekBob Hawkinson, owner

Complaint: I I am rejecting this response because: I still want the gift card however the dealership filed to acknowledge that I wanted to return the vehicle based on pretenses of a deal that I didn't agree withThe deal was contingent on other factors that I explicitly listed in my complaint against the dealershipI feel as though they deceived me in making the deal in the first place and I just want to be free of this vehicle because it was not based upon the original terms and agreementI don't want to have to seek legal action but if I do I will pursue legal action if neededIt says on the contract that I have days in order to bring the vehicle back if I was not satisfied with the termsWhen I brought the vehicle back on that Monday to tell them that I did not want to do the deal, my wishes were not honoredI spoke with the lending institution, Chase Bank, and they told me that on the back of the contract it was this clauseSo I feel that if they would not take the vehicle back that they were in violation of my rights as the consumerI would like to return the vehicle back immediately without any type of retaliation or debt to my name Sincerely, Michael ***

This is a case of miscommunication We negotiated a price on the used truck prior to the customer arriving We did not change the price of the used truck after the customer arrived The customer was simply confused on who was to pay the applicable state sales tax and registration fees Part of the miscommunication was in our verbal negotiations once the customer arrived The buyer thought that we would pay the applicable state sales tax and registration fees while we thought the buyer would pay them According to Illinois state tax law we cannot accept any tax payment for Ohio residents nor can we title a vehicle in the state of Ohio All sales tax must be collected by the state of Ohio in Ohio and the registration must be completed by the state of Ohio in Ohio We did not mutually sign a bill of sale nor a retail installment contract All negotiations were verbal and on an informal worksheet We completely refunded all money to the customer before they left the dealership We negotiated a selling price on this used truck with the customer prior to their arrival and we honored that price when they arrived

My General manager, Tim [redacted] has a call into Mr. [redacted] this morning. We agree there is a discrepancy in the LEV, but are confused as to how that happened. In any event, we need to know the miles on the leased car to proceed with the customer's buy out. We are waiting for Mr. [redacted] to... give us that information before we can work this out to his satisfaction. Bob Hawkinson, owner

I called Mr*** this morning at 11:and left a message for him to call me back

Our dealership did nothing wrong hereThe customer at first wanted to buy two cars from us and we told him that we would have to do the two purchases separately, because the customer did not have the trafor the second purchase. The customer negotiated the purchase of the first car and we consummated the dealSubsequently, the customer brought in the trafor the second purchaseHowever, the vehicle was worth much less than we estimated, based on it's condition, which wasn't fully disclosed to us. Consequently, we were unable to agree on terms for the second purchase. There is nothing in writing, or expressed verbally that these transactions were a "package" dealThe customer negotiated the first purchase and signed for that deal independently. If the customer wanted the deals to be a "package" deal, he should not have signed the first deal until he new the terms of the second dealThe customer has been back to our store to discuss this matter and acknowledged that the deals were done separatelyHe need two cars and got one Our job is to sell cars: We wanted to put the second deal together, but because of the condition of the trade, the amount of the negative equity and other factors, like insufficient down payment, we were not able to get a bank to finance the second vehicle with terms favorable to the customer. If the customer wishes, he may bring in the traagain and we will do everything in our power to secure credit on a pre-owned vehicle of choice. We can not be at fault for trying to secure financing, but not succeedingIt happens every dayWe tried to make a deal and couldn't. Now, if the trawas in better condition, mechanically, or cosmetically, perhaps we could have offered more as a traand put the deal togetherOr, if the customer had more money down; or, if the customer didn't owe so much money he wouldn't be in a negative equity situation

Complaint: ***
I am rejecting this response because: I have purchased a complete FOB from a certified Nissan dealership for $and they completed the process in less than minutes, in addition, they did not attempt to sell me any additional warranties for a LEAF that already has existing factory warranties
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I called and spoke to Bob Hawkinson on March 12, at 12:57pm on 708-***-***. Bob refused to meet me at a neutral, public location to speak face-to-face as I am uncomfortable with meeting in his place of business after the intensified discussion with his general manager, Tim *** However, we did have conversation about the second lease agreement signature, the second lease that was created, and the ”Purchase Option at end of Leas Term”. Bob Hawkinson is willing to address the $1,for the purchase of the vehicle, but is unwilling to address the second lease agreement that was created by Hawkinson KIA and is unwilling to address the signature on that bogus lease that was crated to increase my out of pocket expense by $1,000.00.Bob asked me to think on it; after the conversation, and I did. As Bob originally stated that he would like to make me whole again, I would like for Bob to revisit that idea and statement.Therefore, I will NOT be accepting the response from Bob Hawkinson at this point I will follwith a letter to Corporate KIA USA today.
Sincerely,
Charlie ***

Mr [redacted] bought a used Leaf from our dealership at a very low competitive price. One of the reasons the price is so low is because we did NOT INCLUDE a second key  FOB in the purchase.  Like repairing the brakes, or fixing a dent, every item we spend money in preparation to get a...

vehicle ready to sell on our lot increases the price of the vehicle.  In this case, the person who traded the vehicle in gave us only one key FOB. Had we produced another FOB as part of our used vehicle "get-ready", we would have had to increase the price of the car by $250, the retail price of the second FOB. In order to be competitive in price on the internet, we choose not to produce a second key and thus, the cost is NOT passed on to Mr. [redacted].  Furthermore, we did not advertise that the vehicle came with two FOB, either. Most importantly, Mr. [redacted] did not pay for tow FOBS. All that said, I understand his desire to have two FOBS and I will discount the true retail price of a replacement FOB ($26 key/$149 remote FOB/$80 labor hours to program two keys together, or $255). I would be willing to discount the $255 cost to $125, over $130 savings. he may email me at my above email to make arrangements, however the vehicle must return to the dealership to have the new and the old FOB reprogrammed. [redacted], owner

There was an administrative issue with the customer obtaining a $50 gift card from Nissan, not from our dealership. The money should have come from the manufacturer. We tried to put a claim in for this customer and it was declined, I believe, because the deadline had passed. To make a customer...

happy, the dealership Hawkinson Nissan sent this customer a $50 check. Bob Hawkinson, owner

I spoke to Ms. [redacted] and discussed this matter at length this morning. I was not aware that the insurance company, who rents from us, insists that customers purchase binders, if their insurance can not be verified. I thanked  her for providing me with that feedback. I promised to look...

into this immediately and refund her $150 this week. Bob Hawkinson, owner.

As the owner, this is the first I heard of this issue. I will research the issue and have someone on my staff contact the customer, no later than Monday.  [redacted] HawkinsonownerHawkinson Auto Group[redacted]

Complaint: 11019653
I 
I am rejecting this response because: I still want the gift card however the dealership filed to acknowledge that I wanted to return the vehicle based on false pretenses of  a deal that I didn't agree with. The deal was contingent on other factors that I explicitly listed in my complaint against the dealership. I feel as though they deceived me in making the deal in the first place and I just want to be free of this vehicle because it was not based upon the original terms and agreement. I don't want to have to seek legal action but if I do I will pursue legal action if needed. It says on the contract that I have 3 days in order to bring the vehicle back if I was not satisfied with the terms. When I brought the vehicle back on that Monday to tell them that I did not want to do the deal, my wishes were not honored. I spoke with the lending institution, Chase Bank, and they told me that on the back of the contract it was this clause. So I feel that if they would not take the vehicle back that they were in violation of my rights as the consumer. I would like to return the vehicle back immediately without any type of retaliation or debt to my name.
Sincerely,
Michael [redacted]

Mr. [redacted]'s complaint said he thought our dealership should provide him with a second FOB.  Our position is that we did NOT increase the price of this used car to account for the additional cost, $225 retail.  So, Mr. [redacted] did not pay for the second FOB in the price he negotiated, nor did we promise a second FOB. Now, he writes that he already bought a FOB, so this matter is closed. Mr. [redacted] went to another Nissan dealer and acquired a FOB.

This is a case of miscommunication.  We negotiated a price on the used truck prior to the customer arriving.  We did not change the price of the used truck after the customer arrived.  The customer was simply confused on who was to pay the applicable state sales tax and registration...

fees.  Part of the miscommunication was in our verbal negotiations once the customer arrived.  The buyer thought that we would pay the applicable state sales tax and registration fees while we thought the buyer would pay them.  According to Illinois state tax law we cannot accept any tax payment for Ohio residents nor can we title a vehicle in the state of Ohio.  All sales tax must be collected by the state of Ohio in Ohio and the registration must be completed by the state of Ohio in Ohio.  We did not mutually sign a bill of sale nor a retail installment contract.  All negotiations were verbal and on an informal worksheet.  We completely refunded all money to the customer before they left the dealership.  We negotiated a selling price on this used truck with the customer prior to their arrival and we honored that price when they arrived.

Ms. [redacted] had her 2017 Altima towed into our dealership. It didn not run when she brought the vehicle here, in the first place!She had her transmission replaced elsewhere. The vehicle was towed to us from that transmission business with the battery and starter in the front seat. The customer...

asked us to install both items because the transmission repair shop did NOt finish the work. This car has 285,000 miles on it and many problems, beginning with the necessity to tow it in, no battery hooked up and no starter to start the vehicle. We were hired to install the battery and starter. we did NOT work on the engine, nor the Transmission. We were hired to do put in the two items and that's what we did. After we installed the  two items, the vehicle would NOT start, so we got the customers authorization to do further diagnosis.We found bolts lose and missing on the transmission that the other company installed. We also found the inspection cover for the torque convertor was loose and needed to be reinstalled. Also we found the ground wire for the IPDM was shorted.We repaired the cover for the converter and fixed the ground wire. The vehicle still would NOT start. The customer told us one of the pulley's could be locked up, so she authorized us to check the pulley's. We found the pulley's were in good working order.  Then we put a wrench on the crank shaft and it would NOT move. The engine was locked up.  Plus, we discovered the transmission had  the wrong fluid. The fluid is specifically NOt to be used in CVT transmissions.  This vehicle either has a seized engine caused by loose bolts in the fly wheel, or it's seized from wear and tear.   In short, we had nothing to do with the seized engine. The vehicle was brought in to us on a tow truck with obvious issues unbeknownst to us until we were able to diagnos the issue at the owner's expense.  We will not pay to replace this engine and feel the transmission repair company did a shoddy job that we inherited. We have already cut the diagnosis and repair bill for this customer by $242.00 We will not ontribute anymore because we did NOT do anything wrong. You may contact me personally to discuss this matter. We did nothing wrong to harm the engine. Bob Hawkinson, owner. [redacted]

My General manager, Tim [redacted] has a call into Mr. [redacted] this morning. We agree there is a discrepancy in the LEV, but are confused as to how that happened.  In any event, we need to know the miles on the leased car to proceed with the customer's buy out. We are waiting  for Mr. [redacted] to...

give us that information before we can work this out to his satisfaction. Bob Hawkinson, owner