We purchased a fireplace from this company and it did not come with the mandatory placard 'rating plate' that proves it can be sold/used in Canada
We've had this fireplace for almost years and are very happy with itHowever, when we recently tried to get propane delivery to fill it up for the winter, we were told that it did not have the proper placard "rating plate' to show that it is LEGAL to be sold/used in Canada
Without this plate, we are unable to get propane deliveryHow it slipped by the first few years we do not know because it is usually delivered while we are not thereThe last time we tried to get delivery (Fall of 2017), we met the technician who said he could not legally fill it up because it was missing this piece of information which should be inside the bottom grate of the fireplace
Since this time, our fireplace has been 'red flagged' to ALL local propane providers indicating that we cannot get propane delivery without this 'rating plate'
If a propane tech
We purchased a fireplace from this company and it did not come with the mandatory placard 'rating plate' that proves it can be sold/used in Canada
We've had this fireplace for almost years and are very happy with itHowever, when we recently tried to get propane delivery to fill it up for the winter, we were told that it did not have the proper placard "rating plate' to show that it is LEGAL to be sold/used in Canada
Without this plate, we are unable to get propane deliveryHow it slipped by the first few years we do not know because it is usually delivered while we are not thereThe last time we tried to get delivery (Fall of 2017), we met the technician who said he could not legally fill it up because it was missing this piece of information which should be inside the bottom grate of the fireplace
Since this time, our fireplace has been 'red flagged' to ALL local propane providers indicating that we cannot get propane delivery without this 'rating plate'
If a propane tech