Hawthorn Suites by Wyndham Columbus West

Good Afternoon! As I review the complaint from [redacted] ***, I do not retrieve his information in our system ever stayed at Hawthorn Suites by Wyndham Columbus-WestShaina S***-DOSHawthorn Suites by Wyndham [redacted] -West [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I did stay at the hotel and I’ve uploaded two sxreen shots of the confirmation email Whyndam sent to me Regards, [redacted] ***

Hello, Thank you for providing me with additional information to search your reservationI found it and it's under [redacted] nameI do apologies for the inconvenience you had while your stay with usAfter you have notified us with the problem, It has been solvedAnd as a courtesy, I will refund your Wyndham points backSorry once again and do visit us againMerry Christmas & a Happy New Year! Shaina

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Wyndham Hotels said they reimbursed my points; however I checked and they did not do so
Regards,
*** ***

Good Afternoon! As I review the complaint from *** *** * ***, I do not retrieve his information in our system ever stayed at Hawthorn Suites by Wyndham Columbus-West. Shaina S***-DOSHawthorn Suites by Wyndham ***-West*** *** ***
*** ** ***

We refunded all chargesI will call the customer

[To...

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did stay at the hotel and I’ve uploaded two sxreen shots of the confirmation email Whyndam sent to me.
Regards,
[redacted]

Hello, Thank you for providing me with additional information to search your reservation. I found it and it's under [redacted] name. I do apologies for the inconvenience you had while your stay with us. After you have notified us with the problem, It has been solved. And as a courtesy, I will refund your Wyndham points back. Sorry once again and do visit us again. Merry Christmas & a Happy New Year! Shaina