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Hawthorne Cleaners & Laundry, Inc.

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Reviews Hawthorne Cleaners & Laundry, Inc.

Hawthorne Cleaners & Laundry, Inc. Reviews (8)

An invoice cannot be generated for $ I can provide a letter via Email stating that the invoice charge has been removed As for the credit, I don't handle this but I will check with the collection agency to make sure that anything is removed and document this in the letter. Being that the original charge was justified coupled with the fact that I provided a credit in full, I request that *** provides a Star *** review that she has been satisfied prior to the issuance of the letter. This could have all been rectified at the time if *** responded to any of our attempts to resolve the issue. Thank you.James S***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I [redacted] am willing to give a 4 star review after receiving the documents and the review will state that " I appreciate Apex Pest control resolving the dispute after contacting Revdex.com". Again, I have all voice mail and email correspondence with Apex Pest control documenting all correspondence in my attempts to resolve this matter. Thank you for your prompt attention to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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[redacted] [redacted]Aloha Ms. [redacted],Thank you for your telephone call this morning and for allowing me to share our facts regarding Ms. [redacted]’s complaint letter.Per your request, I have attached our two hotel confirmation letters that were sent to Ms. [redacted] on December 15, 2015 and June 05, 2016 which clearly lists our hotel deposit and cancellation policies.  I have also included an email what was sent to Ms. [redacted] dated August 03, 2016 addressing her concerns.  I have not heard back from Ms. [redacted] and therefore assume she has accepted our gesture of goodwill.If you have any further questions, please feel free to contact me directly.  Thank you for your service to our hotel and our community.Mahalo (thank you),Dora * C[redacted], Reservations Manager[redacted]
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[redacted]Turning [redacted] dreams into lifelong memories!Confidentiality Notice: The information contained in this message and any attachments may contain confidential or proprietary material and is intended solely for the use of the person or entity to which it is addressed. Any unauthorized review, use, disclosure or distribution of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of this communication and any attachments. Warning: Although reasonable precautions have been taken to ensure no viruses are present in this email, Ka’anapali Beach Hotel cannot accept responsibility for any loss or damage arising from the use of this email or attachments.[redacted] 
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[redacted] [redacted]Aloha Ms. [redacted],I sincerely apologize for the delay in my response.  Thank you for allowing me the opportunity to meet with our Operations Team to address each of the points listed in your letter, as well as their documented notes on your reservation file.  Our records reflect:• On the morning of 06/18/16 you spoke with our duty manager to share your special requests for your arrival on 06/19/16.  You requested:  1) An early arrival, 2) A renovated room, 3) To be near your family members (Moloka?i wing).• Upon reviewing our inventory, the only vacant/ready room to accommodate all of these requests yielded us Room #[redacted] (a garden view room).  This room was set aside as an option for you to consider upon your early arrival at our hotel.• Shortly after (06/18/16 at 10:32am), you contacted one of our Reservation Specialists to cancel your reservation for arrival on 06/19/16.  You were advised that should you decide to cancel your reservation, the two nights deposit on account would be forfeited.  You decided to retain your existing reservation.• Upon your arrival at our hotel on 06/19/16 1:06 p.m., the garden view was offered.  I apologize that it was not shared with you at that time, that a rate adjustment would have been made from Run-of-Ocean to Run-of-House accommodations.• You shared with our Front Office agent that you were confirmed in Run-of-Ocean accommodations and therefore the search began to find a vacant/ready room in either our Partial Ocean or Ocean View categories.• Our check-in time as listed in our hotel confirmation letter is 3:30pm.  Because of your early arrival at our hotel, the majority of our rooms were still in the process of being cleaned, our options were very limited.• The only vacant/ready Run-of-Ocean view room in our Moloka’i wing was Room [redacted].  Upon sharing your disappointment with this room, Room **2 was offered, although it was in a different wing from your family (Lana’i Wing).  You shared your extreme disappointment with this room as well.• Our next available option was to wait until check-in time / 3:30 p.m.  This is when our rooms are turned over from our Housekeeping Team to our Front Office Team for room assignments.• Multiple options would have been available to us at this time and a amicable resolution could have been reached to avoid any penalties.• At 1:45 p.m. you declined this offer and our Duty Manager advised you once again that a two nights late cancellation penalty would apply.• As a gesture of goodwill, our Duty Manager did reduce the penalty rate from Run-of-Ocean/Room & Breakfast to the Run-of-Ocean/Room only rate. Upon reviewing all of this information with our Executive Team, I have been authorized to reduce your late cancellation fee from $601.10 to $232.29.  I will process this refund immediately.  Your feedback is very important to us and we appreciate your taking the time to share them with us.  If you have any further questions or concerns, I have listed my direct contact details below.Mahalo,Dora * C[redacted]

Revdex.com:At this time, I have not been contacted by Life Quality BMW regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] and [redacted] of [redacted] in [redacted] called our office in the last quarter of 2015 with a rodent issue.  They decided to enroll in our quarterly servicing program where we come out to the home every quarter to prevent a number of crawling insect and rodent...

issues.  This program also has free service calls in event of a problem arising in between services (for which they took advantage of numerous times).  The document we provided them is not a contract per se, but a document that describes the program,the charges, and how to terminate services if necessary (we request written documentation via mail or Email).  The agreement calls for a minimum of 4 quarterly services for which the service will remain in place unless we are notified.  All services in question were confirmed with the [redacted].  The last service for which they did not want to pay was a service in November 2016, which was confirmed and the [redacted] had our technician treat the perimeter on there home.  When we arrived for service in January 2017, [redacted] met our technician at the door refusing service and stated that November was her last service.  Despite not receiving written verification of cancellation, we honored her request and cancelled future services.  We tried contacting the [redacted] numerous time via telephone, mail, and Email to try and collect for her last service in November.  We never heard from the [redacted] until the account was sent to collections. The [redacted] understood the workings of of quarterly program, having all the services on a timely basis and calling us out for free treatments when the need arose.  We have been in business for almost 50 years and have always operated in a fair and ethical manner.  I can't remember when we had a complaint.  To help put [redacted] at ease, I have credited any charges to her account and had any collection attempts removed.Thank you.James S[redacted], President of Apex Pest Control Service, Inc.

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[redacted]Dear Michael W[redacted], General Manager at Ka'anapali Beach Hotel,Please see the attached letter describing my dispute with your hotel.  As explained in the letter, I was told that I would receive a call back from either Dora (Reservation Manager) or Mitchell (Front Desk Manager), however it has been over 3 weeks since I was promised this by Michelle (Front Desk Manager) and I have yet to hear anything back.   I also included the original confirmation letters for the hotel rooms in case this is needed to reference my original room type and deposit paid.Thank you for your time.  I look forward to a prompt resolution.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I received a letter from Dora Cosma at The Kaanapali Beach Hotel describing that they would be issuing a partial refund.  My statement just arrived and the amount of $ 368.81 was refunded 8/5/16. I am disputing the remainder of charges ($ 232.29) from the original charge of $ 601.10 on 12/15/15 for the reasons outlined in my original letter dated 21st July 2016. Highlights of the reasons of my dispute are as follows, again the more detailed letter was dated 21st July 2016:-The original room type I had reserved and paid the deposit for 6 months prior was not available upon check in.  -Rather I was given the option to upgrade and pay more for a different room type category.  -I was then offered a less expensive room type category, however with no refund to the lesser cost on the daily rate.-When I complained about this service, asked to speak with a manager, a room in my original room type opened up.  -Upon entering this room, the horrific stench of mold, mildew and damp water was so overpowering, we could not stay in the room.  The room was uninhabitable and absolutely unacceptable.-We were then offered another room, however upon entering the room, it was a smoking room in a smoking section of the hotel.  Again, this room type was unacceptable as I am not a smoker, nor could I stand the smell of smoke in the room when this is not what I had reserved. By sending a partial refund, I see this as the Ka’anapali Beach Hotel admitting that they made a mistake with the situation that occurred.  I am not sure as the to the reasoning to the partial refund amount and I am demanding the remainder be refunded as well. Please note, I had originally made two reservations resulting in two deposits of $601.10.  I then canceled one reservation, as my mother and I were to stay in the same room, this is why there was one full refund of $601.10.  It’s now the second charge of $601.10 that is fully under dispute for the above reasons. Thank you for your time, [redacted]

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