I received a letter from Dora Cosma at The Kaanapali Beach Hotel describing that they would be issuing a partial refund My statement just arrived and the amount of $ was refunded 8/5/I am disputing the remainder of charges ($ 232.29) from the original charge of $ on 12/15/for the reasons outlined in my original letter dated 21st July Highlights of the reasons of my dispute are as follows, again the more detailed letter was dated 21st July 2016:-The original room type I had reserved and paid the deposit for months prior was not available upon check in -Rather I was given the option to upgrade and pay more for a different room type category -I was then offered a less expensive room type category, however with no refund to the lesser cost on the daily rate.-When I complained about this service, asked to speak with a manager, a room in my original room type opened up -Upon entering this room, the horrific stench of mold, mildew and damp water was so overpowering, we could not stay in the room The room was uninhabitable and absolutely unacceptable.-We were then offered another room, however upon entering the room, it was a smoking room in a smoking section of the hotel Again, this room type was unacceptable as I am not a smoker, nor could I stand the smell of smoke in the room when this is not what I had reservedBy sending a partial refund, I see this as the Ka’anapali Beach Hotel admitting that they made a mistake with the situation that occurred I am not sure as the to the reasoning to the partial refund amount and I am demanding the remainder be refunded as wellPlease note, I had originally made two reservations resulting in two deposits of $ I then canceled one reservation, as my mother and I were to stay in the same room, this is why there was one full refund of $ It’s now the second charge of $that is fully under dispute for the above reasonsThank you for your time, [redacted] ***
I received a letter from Dora Cosma at The Kaanapali Beach Hotel describing that they would be issuing a partial refund My statement just arrived and the amount of $ was refunded 8/5/I am disputing the remainder of charges ($ 232.29) from the original charge of $ on 12/15/for the reasons outlined in my original letter dated 21st July Highlights of the reasons of my dispute are as follows, again the more detailed letter was dated 21st July 2016:-The original room type I had reserved and paid the deposit for months prior was not available upon check in -Rather I was given the option to upgrade and pay more for a different room type category -I was then offered a less expensive room type category, however with no refund to the lesser cost on the daily rate.-When I complained about this service, asked to speak with a manager, a room in my original room type opened up -Upon entering this room, the horrific stench of mold, mildew and damp water was so overpowering, we could not stay in the room The room was uninhabitable and absolutely unacceptable.-We were then offered another room, however upon entering the room, it was a smoking room in a smoking section of the hotel Again, this room type was unacceptable as I am not a smoker, nor could I stand the smell of smoke in the room when this is not what I had reservedBy sending a partial refund, I see this as the Ka’anapali Beach Hotel admitting that they made a mistake with the situation that occurred I am not sure as the to the reasoning to the partial refund amount and I am demanding the remainder be refunded as wellPlease note, I had originally made two reservations resulting in two deposits of $ I then canceled one reservation, as my mother and I were to stay in the same room, this is why there was one full refund of $ It’s now the second charge of $that is fully under dispute for the above reasonsThank you for your time, [redacted] ***