Dear Dispute Resolution Department: I am responding to case number ***In researching the resident’s concern, I have discovered that the $concession was honored on the two bedroom/one bath; not the unit they choseWhen the now current residents came in, they inquired
about two different floor plansThe first one was a two bedroom/one bathThe second option was a two bedroom/two bath As such, we are unable to honor a concession for a unit where it didn’t apply I sincerely apologize for any misunderstanding Regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The original Floorplan we chose was eligible for the $400 according to you associate. Like stated in the original claim we inquired multiple times and you associate confirmed this. I understand that people make mistakes but you can not blame a resident if such mistake was made. We never inquired about a 2bed/2bath apartment therefore she should not have told us about it. [redacted] and me were both present when she confirmed it multiple times and if you ask your associate she could and should confirm it, which means we also engaged in a verbal contract especially since the compensation was reassured after signing the contract.
In conclusion I am not satisfied with the response because we did not break a contract/promise and your reasoning lacks the involvement of the situation.
Regards,
Revdex.com:
This is NOT true as I have email correspondence starting on Monday which was after the grace period. I had to pay late fees because their online portal did not accept my payment and then no one would help me Saturday when I went to check. I was not going to take a chance of over drafting my account to make another payment not knowing if the first had gone through or not. But no there was no correspondence before the grace period!
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Dispute Resolution Department: I am responding to case number ***In researching the resident’s concern, I have discovered that the $concession was honored on the two bedroom/one bath; not the unit they choseWhen the now current residents came in, they inquired
about two different floor plansThe first one was a two bedroom/one bathThe second option was a two bedroom/two bath As such, we are unable to honor a concession for a unit where it didn’t apply I sincerely apologize for any misunderstanding Regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The original Floorplan we chose was eligible for the $400 according to you associate. Like stated in the original claim we inquired multiple times and you associate confirmed this. I understand that people make mistakes but you can not blame a resident if such mistake was made. We never inquired about a 2bed/2bath apartment therefore she should not have told us about it. [redacted] and me were both present when she confirmed it multiple times and if you ask your associate she could and should confirm it, which means we also engaged in a verbal contract especially since the compensation was reassured after signing the contract.
In conclusion I am not satisfied with the response because we did not break a contract/promise and your reasoning lacks the involvement of the situation.
Regards,
Revdex.com:
This is NOT true as I have email correspondence starting on Monday which was after the grace period. I had to pay late fees because their online portal did not accept my payment and then no one would help me Saturday when I went to check. I was not going to take a chance of over drafting my account to make another payment not knowing if the first had gone through or not. But no there was no correspondence before the grace period!
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,