Hawthorne Threads

The business has responded Please see below: Hello [redacted] We are very sorry to hear how upset you still are regarding this orderWe are very quick to respond over email, but Revdex.com notices are sent by regular mail and take some time to receiveYou had contacted us to complain that the fabric you received was wrinkledWe asked for you to provide us with photosWe checked our stock here in the shop and viewed the photos you had sent usWe determined that this fabric was in good and stable condition with no damageThe wrinkles shown were extremely minorIf the fabric you received was damaged we would of course had replaced the product or offered a refundWe do post our return policy on our websiteWe ask that the fabric be unwashed, not cut and at least yardWe do charge a 20% restocking feeYou are welcome to return the fabric for a refund for up to days from the time of purchaseThank You and Best Wishes, Becky

Feb ** Hawthorne Threads (HT) - *** *--------,*** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** *** * ***
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*** ***AB (Customer) - I do not think it is fair to pay a restocking fee for defective fabricAlso, I think that shipping charges should be refundedBecause of your return policy, I am stuck with defective fabric.HT -* *---------,*** *** ** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** ** *** ** ** *** *** *** *** ** * *** *** ** * *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** ** *** ** *** ** *** *** ** *** *** ** *** ***
*** *** *** *** *** ***AB - I have had fabric like this before, and no matter how hard I worked the wrinkles would not come outI do not think this fabric is usableI am very unhappy with the fabric and your policyI am not going to continue to waste my time with your company.HT - *** *--------,*** *** *** *** *** *** *** *** *** * *** *** * *** ** *** *** *** *** *** *** *** ** ** *** *** * ** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** ** ** *** *** *** *** *** ** *** ** *** ***
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*** *** *** *** ***AB - For the price of this fabric, the quality is horridNo way am I paying 20% to send it back on top of shipping charges I already paidI will never order from your company again after thisIf anyone asks, I will be sure to tell them about my experience.HT - *** *--------,*** *** *** *** ** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** ** *** *** ** ** *** * *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** ***
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*** *** *** *** ***AB - AGAIN, you expect me the customer to be financially responsible for defective merchandiseThis is totally unacceptableI am familiar with voile fabric, I am not stupid, this is not the first voile fabric I have purchased, just my first voile fabric purchase from youAgain, because of this experience, I will not purchase from you again, and have unsubscribed from your newsletterYou have ripped me off, and I believe I will report you to the Revdex.com, and may dispute the charge on my credit card companyThis is totally inexcusable that you treat customers like this!HT - ** ***
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*** ***AB -This is actually the second time I purchased from your shop, but the first time I purchased voile from your shopThere was no problem the first time I purchasedI have already filed a complaint with the Revdex.comAgain I am displeased with the amount of wrinkling of this fabricAs a shop owner it is your responsibility to refund when merchandise is not of good qualityAll you are doing is arguing and it is totally unacceptableYou should provide a return label and full refund for the fabric which is of poor qualityI am so disappointed that I made this purchaseI am glad now that I found out of your company's dishonesty about defective merchandiseThis is why I refuse to purchase from your shop again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is nothing except the very same emails I have already received from Hawthorne ThreadsI REFUSE to pay return shipping or a % restocking fee for defective merchandiseThey have taken a VERY LONG TIME to respond to this complaint.They do not stand behind the quality of their products as a company shouldI am v3ery disappointed with themAGAIN I requested a FULL REFUND with RETURN SHIPPING! Because ofheir FAILURE to make this right I have contacted Revdex.com to attempt to give them another chanceThey have failed a proper responseI will NEVER SHOP there AGAIN! Also I will make sure to tell others of my NEGATIVE experienceThis is shamefulThe fabric was EXTREMELY wrinkled, never in my life had I seen something that badThere were DEEP CREASES in itThey didn't even APOLOGIZE and want me to pay them MORE money!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hawthorne Threads sent me defective fabric with excessive wrinkles and heavy creasesWhen I asked about returning the fabric, Hawthorne Threads told me that it would be a 20% fee along with having to pay high shipping charges myselfAfter all of this, I would get, at most, 10$ for fabric that cost me Hawthorne Threads has caused me anxiety over having to get the fabric somewhere else, getting me out of 50$ that could have paid one of my water billsI feel like I have been scammed by Hawthorne ThreadsAgain, I would like a full reimbursement for the damaged fabric, plus return shipping fees
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below:
Hello [redacted] We are very sorry to hear how upset you still are regarding this order. We are very quick to respond over email, but Revdex.com notices are sent by regular mail and take some time to receive. You had contacted us to complain that the fabric you received was wrinkled. We asked for you to provide us with photos. We checked our stock here in the shop and viewed the photos you had sent us. We determined that this fabric was in good and stable condition with no damage. The wrinkles shown were extremely minor. If the fabric you received was damaged we would of course had replaced the product or offered a refund. We do post our return policy on our website. We ask that the fabric be unwashed, not cut and at least 1 yard. We do charge a 20% restocking fee. You are welcome to return the fabric for a refund for up to 60 days from the time of purchase. Thank You and Best Wishes, Becky

Review: I ordered 4 yards of fabric for a total of $51.30 which includes shipping. The fabric was shipped quickly and arrived in just a few days. When the fabric arrived, and I removed it from the package it was extremely wrinkled with fine wrinkles and deep wrinkles. Newly purchased fabric should not be wrinkled but smooth. When I sent an email informing them that the fabric was defective, and I wished to return the fabric for a refund, they were argumentative. They insisted that I would loose shipping charges I have paid, plus 20% plus shipping charges to return the fabric. I have never had this experience before with defective merchandise, usually companies provide a return label, and refund FULL purchase price including shipping. Hawthorne Threads made it clear that they had no intentions of issuing me a full refund for defective merchandise. They requested I send pictures etc, were rude, and just left me feeling upset. I have no intentions of purchasing with their company again, and have cancelled their newsletter. I really wish I had not made this purchase from them now. I really thought I was purchasing from an honest company, not someone who would rip me off. $51.30 is a lot of money to me, and it would have been put to better use if I had not made the mistake of purchasing fabric from them.Desired Settlement: Full refund of $51.30 which includes fabric and shipping plus a return label provided or reimbursement of return postage.

Business

Response:

Feb ** Hawthorne Threads (HT) - [redacted]--------,[redacted]AB (Customer) - I do not think it is fair to pay a restocking fee for defective fabric. Also, I think that shipping charges should be refunded. Because of your return policy, I am stuck with defective fabric.HT -**---------,[redacted]AB - I have had fabric like this before, and no matter how hard I worked the wrinkles would not come out. I do not think this fabric is usable. I am very unhappy with the fabric and your policy. I am not going to continue to waste my time with your company.HT - [redacted]--------,[redacted]AB - For the price of this fabric, the quality is horrid. No way am I paying 20% to send it back on top of shipping charges I already paid. I will never order from your company again after this. If anyone asks, I will be sure to tell them about my experience.HT - [redacted]--------,[redacted]AB - AGAIN, you expect me the customer to be financially responsible for defective merchandise. This is totally unacceptable. I am familiar with voile fabric, I am not stupid, this is not the first voile fabric I have purchased, just my first voile fabric purchase from you. Again, because of this experience, I will not purchase from you again, and have unsubscribed from your newsletter. You have ripped me off, and I believe I will report you to the Revdex.com, and may dispute the charge on my credit card company. This is totally inexcusable that you treat customers like this!HT - [redacted]AB -This is actually the second time I purchased from your shop, but the first time I purchased voile from your shop. There was no problem the first time I purchased. I have already filed a complaint with the Revdex.com. Again I am displeased with the amount of wrinkling of this fabric. As a shop owner it is your responsibility to refund when merchandise is not of good quality. All you are doing is arguing and it is totally unacceptable. You should provide a return label and full refund for the fabric which is of poor quality. I am so disappointed that I made this purchase. I am glad now that I found out of your company's dishonesty about defective merchandise. This is why I refuse to purchase from your shop again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is nothing except the very same emails I have already received from Hawthorne Threads. I REFUSE to pay return shipping or a 10 % restocking fee for defective merchandise. They have taken a VERY LONG TIME to respond to this complaint.They do not stand behind the quality of their products as a company should. I am v3ery disappointed with them. AGAIN I requested a FULL REFUND with RETURN SHIPPING! Because ofheir FAILURE to make this right I have contacted Revdex.com to attempt to give them another chance. They have failed a proper response. I will NEVER SHOP there AGAIN! Also I will make sure to tell others of my NEGATIVE experience. This is shameful. The fabric was EXTREMELY wrinkled, never in my life had I seen something that bad. There were DEEP CREASES in it. They didn't even APOLOGIZE and want me to pay them MORE money!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Hello [redacted] We are very sorry to hear how upset you still are regarding this order. We are very quick to respond over email, but Revdex.com notices are sent by regular mail and take some time to receive. You had contacted us to complain that the fabric you received was wrinkled. We asked for you to provide us with photos. We checked our stock here in the shop and viewed the photos you had sent us. We determined that this fabric was in good and stable condition with no damage. The wrinkles shown were extremely minor. If the fabric you received was damaged we would of course had replaced the product or offered a refund. We do post our return policy on our website. We ask that the fabric be unwashed, not cut and at least 1 yard. We do charge a 20% restocking fee. You are welcome to return the fabric for a refund for up to 60 days from the time of purchase. Thank You and Best Wishes, Becky

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hawthorne Threads sent me defective fabric with excessive wrinkles and heavy creases. When I asked about returning the fabric, Hawthorne Threads told me that it would be a 20% fee along with having to pay high shipping charges myself. After all of this, I would get, at most, 10$ for fabric that cost me 50. Hawthorne Threads has caused me anxiety over having to get the fabric somewhere else, getting me out of 50$ that could have paid one of my water bills. I feel like I have been scammed by Hawthorne Threads. Again, I would like a full reimbursement for the damaged fabric, plus return shipping fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,