Mrs [redacted] signed the invoice which explains the warranty on the back, and by signing the invoice she agreed to the parts, labor and warranty terms She was given the opportunity to choose either a rebuilt transmission or a used transmission and she chose to have us install a USED transmission because it was cheaper With any used part there is a possibility of issues which was also explained to Mrs [redacted] The USED transmission was purchased by Carlos Car Care with a day warranty which we pass along to the customer not a 90day warranty as Mrs [redacted] suggested Prior to her picking up her vehicle she called daily asking if it was ready, and after it was ready she did not have the money to pick the vehicle up so her father ( a long time customer of mines) paid for it to be released I am the owner and I am not in my office the entire work day so when Mrs [redacted] called and spoke to my receptionist and was told that I was not in, I was not in at the moment I have no reason or need to lie about my whereabouts After picking up the vehicle for the first time Mrs [redacted] called complaining about a leak and I informed her to bring it back in I in good faith RE-SEALED the transmission and NO cost to Mrs [redacted] All the while she would call in cursing at my receptionist and calling her a liar We were never unprofessional to Mrs [redacted] although she called in multiple times harassing my staff Once again she was told that the Part and Labor had a 30day warranty and we have tried to accommodate her at every level but she does not seem to be able to be satisfied unless she gets work done for free I have been in business since and we pride ourselves in great customer service Once we resealed the transmission last week we have not heard back from Mrs [redacted] so we assumed that all was well until now We can not extend her warranty because of our warranty terms that she agreed upon at the time of service We will not authorize a refund due to the fact that Mrs [redacted] paid for a USED transmission to be up into her Dodge Magnum and Carlos Car Care put a Used Transmission in Mrs [redacted] 's Dodge Magnum She paid for parts and labor that she received Attached is the Invoice she signed and dated on the back is the warranty information and Payments that she made towards the repairIf you have any further questions please do not hesitate to contact me.RegardsCarlos M***
Revdex.com: This letter is to inform you that Carlo's Car Care has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/9/3:52:PM and assigned ID [redacted] Regards, Jimmie Walker Is My Dad And He only Paid $486.00dollars For The junk That He Put in My Car , Carlos Did Not Put A Used Transmission in My Car He Patched it upI have Pictures of the job He Done When I went Too get A oil Change The Supervisor explain Too Me That I have A Ecssesive Transmission LeakI have letters from work So When I Called Carlos He told Me Too bring it in 2weeksThen When I Took Him The Car , He Just let it Sit Up there for Days And Called me Again And Said My Car Is Ready There I's nothing wrong with my car And he gave my Son A list of Things That Is Wrong With My Car, And It was only or three thingsBut He was was trying to bring up other issues I was having with my car Too Take Focus off The Seal And The Gaskets That He replaced on My carI spend like around 5, This summer On Vehicle's With Carlos Me And My Father Together I ask him Can I get A Discount on The Transmission Because I been Spending A lotHe was Like NoSo Yes I was making Payments I never called him and told him I didn't have the money MY DADDY HAVE IT IF I DON'T SO MONEY WAS NOT A ISSUEI MADE PAYMENTS BECAUSE IT WAS TIME FOR THE KIDS To Go BACK To School So Yes I made paymentsEvery Month I was spending money on Cars, The whole SummerHe was Flirting With Me Telling Me That He Use Too Date A Black Girl That Dance All the time , So I ask him what he was getting atHe wanted This Black Girl Too Dance For HimI ask Him How long U Been With your WifeHe said years I said You Need Too Stay With HerCarlos Is A Dirty Old Man And Mad Because I Have A Good Father To Help Me Out On What EverAnd He Is Upset Because He didn't do a good job on my car And He finally Got A customer That Let him no he didn't do a Good JobI Never Called The Rude Receptionist And Cursed Her OutI was Upset At Carlos Because I spend A lot Of Money With him for him to Say I want Something Free I could have put sexual harassment charges on him But I let him no I will not give up sex so I can get my car fix for freeI took my car Too the Dealership They Said He didn't install No used transmission in my carSo Now It's Shifting Again I want my money back To Go Get it done WriteI have The letter from Jiffy lube And From A+ transmission And Pictures They tookAnd The paper That He Said I Agreed Too At the End Of The Day I Still need it DoneBut Done Write.....Thanks
Revdex.com:
This letter is to inform you that Carlo's Car Care has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/9/2015 3:52:17 PM and assigned ID [redacted].
Regards, Jimmie Walker Is My Dad And He only Paid $486.00dollars For The junk That He Put in My Car , Carlos Did Not Put A Used Transmission in My Car He Patched it up. I have Pictures of the job He Done When I went Too get A oil Change The Supervisor explain Too Me That I have A Ecssesive Transmission Leak. I have letters from work So When I Called Carlos He told Me Too bring it in 2weeks. Then When I Took Him The Car , He Just let it Sit Up there for 3 Days And Called me Again And Said My Car Is Ready There I's nothing wrong with my car . And he gave my Son A list of Things That Is Wrong With My Car, And It was only 2 or three things. But He was was trying to bring up other issues I was having with my car Too Take Focus off The Seal And The Gaskets That He replaced on My car. I spend like around 5,000 This summer On Vehicle's With Carlos Me And My Father Together I ask him Can I get A Discount on The Transmission Because I been Spending A lot. He was Like No. So Yes I was making Payments I never called him and told him I didn't have the money MY DADDY HAVE IT IF I DON'T SO MONEY WAS NOT A ISSUE. I MADE PAYMENTS BECAUSE IT WAS TIME FOR THE KIDS To Go BACK To School So Yes I made payments... Every Month I was spending money on Cars, The whole Summer. He was Flirting With Me Telling Me That He Use Too Date A Black Girl That Dance All the time , So I ask him what he was getting at... He wanted This Black Girl Too Dance For Him. I ask Him How long U Been With your Wife. He said 20 years I said You Need Too Stay With Her. Carlos Is A Dirty Old Man And Mad Because I Have A Good Father To Help Me Out On What Ever. And He Is Upset Because He didn't do a good job on my car And He finally Got A customer That Let him no he didn't do a Good Job. I Never Called The Rude Receptionist And Cursed Her Out. I was Upset At Carlos Because I spend A lot Of Money With him for him to Say I want Something Free I could have put sexual harassment charges on him But I let him no I will not give up sex so I can get my car fix for free. I took my car Too the Dealership They Said He didn't install No used transmission in my car. So Now It's Shifting Again . I want my money back To Go Get it done Write. I have The letter from Jiffy lube And From A+ transmission And Pictures They took. And The paper That He Said I Agreed Too . At the End Of The Day I Still need it Done. But Done Write.....Thanks
Mrs. [redacted] signed the invoice which explains the warranty on the back, and by signing the invoice she agreed to the parts, labor and warranty terms. She was given the opportunity to choose either a rebuilt transmission or a used transmission and she chose to have us install...
a USED transmission because it was cheaper. With any used part there is a possibility of issues which was also explained to Mrs. [redacted]. The USED transmission was purchased by Carlos Car Care with a 30 day warranty which we pass along to the customer not a 90day warranty as Mrs. [redacted] suggested. Prior to her picking up her vehicle she called daily asking if it was ready, and after it was ready she did not have the money to pick the vehicle up so her father ( a long time customer of mines) paid for it to be released. I am the owner and I am not in my office the entire work day so when Mrs. [redacted] called and spoke to my receptionist and was told that I was not in, I was not in at the moment. I have no reason or need to lie about my whereabouts. After picking up the vehicle for the first time Mrs. [redacted] called complaining about a leak and I informed her to bring it back in. I in good faith RE-SEALED the transmission and NO cost to Mrs. [redacted]. All the while she would call in cursing at my receptionist and calling her a liar. We were never unprofessional to Mrs. [redacted] although she called in multiple times harassing my staff. Once again she was told that the Part and Labor had a 30day warranty and we have tried to accommodate her at every level but she does not seem to be able to be satisfied unless she gets work done for free. I have been in business since 1987 and we pride ourselves in great customer service. Once we resealed the transmission last week we have not heard back from Mrs. [redacted] so we assumed that all was well until now. We can not extend her warranty because of our warranty terms that she agreed upon at the time of service. We will not authorize a refund due to the fact that Mrs. [redacted] paid for a USED transmission to be up into her Dodge Magnum and Carlos Car Care put a Used Transmission in Mrs. [redacted]'s Dodge Magnum. She paid for parts and labor that she received. Attached is the Invoice she signed and dated on the back is the warranty information and Payments that she made towards the repairIf you have any further questions please do not hesitate to contact me.RegardsCarlos M[redacted]
Mrs [redacted] signed the invoice which explains the warranty on the back, and by signing the invoice she agreed to the parts, labor and warranty terms She was given the opportunity to choose either a rebuilt transmission or a used transmission and she chose to have us install a USED transmission because it was cheaper With any used part there is a possibility of issues which was also explained to Mrs [redacted] The USED transmission was purchased by Carlos Car Care with a day warranty which we pass along to the customer not a 90day warranty as Mrs [redacted] suggested Prior to her picking up her vehicle she called daily asking if it was ready, and after it was ready she did not have the money to pick the vehicle up so her father ( a long time customer of mines) paid for it to be released I am the owner and I am not in my office the entire work day so when Mrs [redacted] called and spoke to my receptionist and was told that I was not in, I was not in at the moment I have no reason or need to lie about my whereabouts After picking up the vehicle for the first time Mrs [redacted] called complaining about a leak and I informed her to bring it back in I in good faith RE-SEALED the transmission and NO cost to Mrs [redacted] All the while she would call in cursing at my receptionist and calling her a liar We were never unprofessional to Mrs [redacted] although she called in multiple times harassing my staff Once again she was told that the Part and Labor had a 30day warranty and we have tried to accommodate her at every level but she does not seem to be able to be satisfied unless she gets work done for free I have been in business since and we pride ourselves in great customer service Once we resealed the transmission last week we have not heard back from Mrs [redacted] so we assumed that all was well until now We can not extend her warranty because of our warranty terms that she agreed upon at the time of service We will not authorize a refund due to the fact that Mrs [redacted] paid for a USED transmission to be up into her Dodge Magnum and Carlos Car Care put a Used Transmission in Mrs [redacted] 's Dodge Magnum She paid for parts and labor that she received Attached is the Invoice she signed and dated on the back is the warranty information and Payments that she made towards the repairIf you have any further questions please do not hesitate to contact me.RegardsCarlos M***
Revdex.com: This letter is to inform you that Carlo's Car Care has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/9/3:52:PM and assigned ID [redacted] Regards, Jimmie Walker Is My Dad And He only Paid $486.00dollars For The junk That He Put in My Car , Carlos Did Not Put A Used Transmission in My Car He Patched it upI have Pictures of the job He Done When I went Too get A oil Change The Supervisor explain Too Me That I have A Ecssesive Transmission LeakI have letters from work So When I Called Carlos He told Me Too bring it in 2weeksThen When I Took Him The Car , He Just let it Sit Up there for Days And Called me Again And Said My Car Is Ready There I's nothing wrong with my car And he gave my Son A list of Things That Is Wrong With My Car, And It was only or three thingsBut He was was trying to bring up other issues I was having with my car Too Take Focus off The Seal And The Gaskets That He replaced on My carI spend like around 5, This summer On Vehicle's With Carlos Me And My Father Together I ask him Can I get A Discount on The Transmission Because I been Spending A lotHe was Like NoSo Yes I was making Payments I never called him and told him I didn't have the money MY DADDY HAVE IT IF I DON'T SO MONEY WAS NOT A ISSUEI MADE PAYMENTS BECAUSE IT WAS TIME FOR THE KIDS To Go BACK To School So Yes I made paymentsEvery Month I was spending money on Cars, The whole SummerHe was Flirting With Me Telling Me That He Use Too Date A Black Girl That Dance All the time , So I ask him what he was getting atHe wanted This Black Girl Too Dance For HimI ask Him How long U Been With your WifeHe said years I said You Need Too Stay With HerCarlos Is A Dirty Old Man And Mad Because I Have A Good Father To Help Me Out On What EverAnd He Is Upset Because He didn't do a good job on my car And He finally Got A customer That Let him no he didn't do a Good JobI Never Called The Rude Receptionist And Cursed Her OutI was Upset At Carlos Because I spend A lot Of Money With him for him to Say I want Something Free I could have put sexual harassment charges on him But I let him no I will not give up sex so I can get my car fix for freeI took my car Too the Dealership They Said He didn't install No used transmission in my carSo Now It's Shifting Again I want my money back To Go Get it done WriteI have The letter from Jiffy lube And From A+ transmission And Pictures They tookAnd The paper That He Said I Agreed Too At the End Of The Day I Still need it DoneBut Done Write.....Thanks
Revdex.com:
This letter is to inform you that Carlo's Car Care has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/9/2015 3:52:17 PM and assigned ID [redacted].
Regards, Jimmie Walker Is My Dad And He only Paid $486.00dollars For The junk That He Put in My Car , Carlos Did Not Put A Used Transmission in My Car He Patched it up. I have Pictures of the job He Done When I went Too get A oil Change The Supervisor explain Too Me That I have A Ecssesive Transmission Leak. I have letters from work So When I Called Carlos He told Me Too bring it in 2weeks. Then When I Took Him The Car , He Just let it Sit Up there for 3 Days And Called me Again And Said My Car Is Ready There I's nothing wrong with my car . And he gave my Son A list of Things That Is Wrong With My Car, And It was only 2 or three things. But He was was trying to bring up other issues I was having with my car Too Take Focus off The Seal And The Gaskets That He replaced on My car. I spend like around 5,000 This summer On Vehicle's With Carlos Me And My Father Together I ask him Can I get A Discount on The Transmission Because I been Spending A lot. He was Like No. So Yes I was making Payments I never called him and told him I didn't have the money MY DADDY HAVE IT IF I DON'T SO MONEY WAS NOT A ISSUE. I MADE PAYMENTS BECAUSE IT WAS TIME FOR THE KIDS To Go BACK To School So Yes I made payments... Every Month I was spending money on Cars, The whole Summer. He was Flirting With Me Telling Me That He Use Too Date A Black Girl That Dance All the time , So I ask him what he was getting at... He wanted This Black Girl Too Dance For Him. I ask Him How long U Been With your Wife. He said 20 years I said You Need Too Stay With Her. Carlos Is A Dirty Old Man And Mad Because I Have A Good Father To Help Me Out On What Ever. And He Is Upset Because He didn't do a good job on my car And He finally Got A customer That Let him no he didn't do a Good Job. I Never Called The Rude Receptionist And Cursed Her Out. I was Upset At Carlos Because I spend A lot Of Money With him for him to Say I want Something Free I could have put sexual harassment charges on him But I let him no I will not give up sex so I can get my car fix for free. I took my car Too the Dealership They Said He didn't install No used transmission in my car. So Now It's Shifting Again . I want my money back To Go Get it done Write. I have The letter from Jiffy lube And From A+ transmission And Pictures They took. And The paper That He Said I Agreed Too . At the End Of The Day I Still need it Done. But Done Write.....Thanks
Mrs. [redacted] signed the invoice which explains the warranty on the back, and by signing the invoice she agreed to the parts, labor and warranty terms. She was given the opportunity to choose either a rebuilt transmission or a used transmission and she chose to have us install...
a USED transmission because it was cheaper. With any used part there is a possibility of issues which was also explained to Mrs. [redacted]. The USED transmission was purchased by Carlos Car Care with a 30 day warranty which we pass along to the customer not a 90day warranty as Mrs. [redacted] suggested. Prior to her picking up her vehicle she called daily asking if it was ready, and after it was ready she did not have the money to pick the vehicle up so her father ( a long time customer of mines) paid for it to be released. I am the owner and I am not in my office the entire work day so when Mrs. [redacted] called and spoke to my receptionist and was told that I was not in, I was not in at the moment. I have no reason or need to lie about my whereabouts. After picking up the vehicle for the first time Mrs. [redacted] called complaining about a leak and I informed her to bring it back in. I in good faith RE-SEALED the transmission and NO cost to Mrs. [redacted]. All the while she would call in cursing at my receptionist and calling her a liar. We were never unprofessional to Mrs. [redacted] although she called in multiple times harassing my staff. Once again she was told that the Part and Labor had a 30day warranty and we have tried to accommodate her at every level but she does not seem to be able to be satisfied unless she gets work done for free. I have been in business since 1987 and we pride ourselves in great customer service. Once we resealed the transmission last week we have not heard back from Mrs. [redacted] so we assumed that all was well until now. We can not extend her warranty because of our warranty terms that she agreed upon at the time of service. We will not authorize a refund due to the fact that Mrs. [redacted] paid for a USED transmission to be up into her Dodge Magnum and Carlos Car Care put a Used Transmission in Mrs. [redacted]'s Dodge Magnum. She paid for parts and labor that she received. Attached is the Invoice she signed and dated on the back is the warranty information and Payments that she made towards the repairIf you have any further questions please do not hesitate to contact me.RegardsCarlos M[redacted]