Complaint: [redacted]
I am rejecting this response because:This is completely false advertising. The door to door salesman never mentioned any sort of a contract for 12 months of service. I am not disputing that this could've potentially been listed in some fine print. However, it is illegal to falsify information in order to get someone to sign. When the salesman came to the door in the first place, they were in the wrong because we live in a no soliciting village and a no soliciting sub division. My husband was home alone with our three kids, and he answered the door for this salesman and trusted him to not falsify a document. Unfortunately, that seems to be the "sales" tactic for the Hawx company. The cancellation of our contract was step #1 in righting a wrong committed to my family. Step #2 is refunding the $99 for the second service which we were told was completely free. Again, this was falsely advertised as a free service. We did communicate the spider issue via phone. That was the whole reason why a technician came out! We were never told of anyone just randomly coming out in one month's time to spray and hit our card with another charge. We were told this was FREE. There is not much more I can say other than we were lied to on multiple occasions in person and over the phone. I am aware that my response will be publicly posted on the Revdex.com website, and I am happy to know that others who are considering the Hawx company will be able to read about our negative experience. I am not willing to pay a $75 Revdex.com arbitration fee for something that cost us $99. However, I have all the time in the world to share my negative experience on every available platform that consumers use to choose a company with which they would like to do business. I feel like this will cost Hawx much more in the end. Sincerely,
[redacted]
Dear [redacted],As the manager of the Cincinnati branch I would like to personally respond to your complaint. Hawx takes great pride in our service and fulfilling customers satisfaction. However, sometimes homes require additional treatments to gain control of the pests which is why we offer the...
free reservices that are available within our 100% Satisfaction Warranty. We are sorry to hear that you wish to cancel but respect your choice to do so given the circumstances. As requested a written letter of cancellation with the requested final invoice has been mailed to you and should be arriving within 5-7 business days. I would also like to respond to your concern with the products used. The products we use at Hawx Pest Control are all approved by the Environmental Protection Agency and backed by Bayer. They have been scientifically and experimentally found to be safe for people who have allergies and health problems. However, I would invite you to call the Bayer Toxicology Dept. regarding the allergies to the two residents. (Bayer Toxicology- 1-800-334-7577)Thanks for the opportunity to earn your business and are sorry we were unable to reach your satisfaction. Sincerely, Thomas B[redacted]Branch ManagerCincinnati, OH
Dear customer,Hawx has performed the services as they were explained and as they were agreed upon in the contract. I will address the 4 points you brought up in your response.1. Our technician preformed the service and took notes of exactly what he did. He asked for your signature saying that he was doing the service. He is permitted to receive the signature before or after the service. As you stated before, you left the home when he arrived. He would not have been able to have you sign after because you would not be there and so he had you sign before.2. We apologize that the doors were left open and that your dog got out. We accept responsibility for that and have addressed it with the technician.3. We have reached out to you about your concerns but have not received any communication back.4. When the salesman was on your door he offered half off of the first of five services in the year long agreement. We have the signed document on file that we sent to your email for the 12-month contract.We have attempted to contact you over the phone but have not received any response. As stated before we would love to talk with you and find a way to work it out.Thanks,Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], We are sorry to hear about your frustrations. It looks like we have left multiple voicemails regarding your concerns with your account. The voicemails have been left on October 24th, December 1st, December 15th, December 27th, and January 5th. We have removed the invoice for the...
October 16th service that was marked as completed when you had cancelled that appointment. We also have received your letter to terminate services at this time, however when you signed up for services with Robbie you agreed to a one-year service agreement. On that one-year service agreement it agrees to five services, you have only received one of the five services. If you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial service. An initial service as a minimum cost of $229, you received your initial service at no cost. We have attached a copy of your service agreement for your review. We have lowered your discount given to $89, the rate in which you were signed up for on your quarterly pest services. We hope this will make both parties satisfied. Thank you, Hawx Services
Hello,I am very sorry to find out about this. We do absolutely do not wish to be deceptive in our business practice and I thank you for bringing this to my attention. I will contact the office an see about giving you a better option that what you have been given. I do not condone any of our sales...
reps to be dishonest in their attempts to sell our services, and we will be speaking with your sales rep regarding his actions. We will contact you with a solution to your account soon, and again, thank you for your honesty. RegardsJames S[redacted],Branch Manager
Dear Customer,We apologize about any miscommunication. The service performed on 7/12/17 was done at 9:33-9:51 A.M. The technician left detailed notes with descriptions that he would not have been able to know had he not been there. For example he left a note about a small hole in the...
corner of the garage that he felt should be patched. That being said, for the confusion about the agreement we will refund the service preformed on 7/12. We apologize for the miscommunication. Your account with us is now closed.Thanks,Hawx
Dear Customer,On 5/11/17 our technician arrived and preformed a service on the interior of your home as well as the attic for general pests. In addition to the inside they also granulated 15 ft. into your yard, sprayed the perimeter and dusted the eaves for wasps. The reason you were unable to smell...
the spray after the service is because we use very advanced products that are odorless. We preformed the service as it was promised. In our attempts to reach you we have not had any response. After not being able to contact you we left a message explaining the whole situation and asking you to call us back because we wanted to make sure you knew we were going to work with you and figure everything out. We are a very honest and reasonable company that is more than happy to work with you. We believe we have held up our end of the agreement but are hoping for a phone call to make sure everything is resolved with you. Thank you for your business and understanding.-Hawx
[redacted], We are sorry to hear about your frustrations. It looks like you signed up for services on July 10th, 2017 at 1:32PM with a door to door salesman named Dallin. At the time of signing up you signed up for a one-year service agreement with 5 services. In this agreement we do provide a...
winter treatment, we use a dusting product that withstands through the snow and rain. This is used around the cracks and crevices of the home to maintain the barrier, it is the most effective treatment because all pests are dormant at this time of year. The reason our program takes place through all seasons is because we are maintaining the barrier of your home, making your interior pest free. We are sorry to hear that you happen to also be with Terminix at the time of signing up, however we do have a signed service agreement on file. The gentleman who came to your home on December 1st, 2017 was our Branch Manager Milton. We are unsure what his race has to do with your services, the service that day did not take place and it was cancelled after speaking with you. At any time, you are unsatisfied or are having any type of problem we warranty all services, we would be happy to send our Service Manager or Branch Manager to your home to retreat your concern areas. We have attached a copy of your service agreement to this reply. At this time what we can offer is lowering your quarterly rate from $99 to $79 for your last 3 treatments on your service agreement, or we can close your account and apply the discount given on the initial service of $170. We hope we can come to an agreeable standing at this point. Thank you, Hawx Services
To Whom it may concern, This customer called in to our office questioning the account. After reviewing the account and talking to our office manager we removed the second charge of $99 and closed the account....
Customer will no longer receive services and we have waived the cancellation fee of $174. The account was removed from collections and this should not affect their credit score. We apologize for any inconvenience. Hawx Pest Control 630-425-2070
Dear Customer,We apologize about the inconvenience. We received a 4-star review on Friday 9/8 thanking us for the service and asking if we did the backyard. on Monday 9/11 we send an email explaining the service and that we had done the backyard. You responded on 9/11 asking that we ring the...
doorbell on the following treatments. We made a permanent note of the on your account. We set up a free reservice for you on 10/18 and our technician gave you a phone call 30 minutes before and also rang the doorbell when he arrived at your home but neither was answered. Today we spoke with you on the phone today 10/26 and have scheduled a reservice for 10/31 with our branch manager in charge of the area. We apologize for any confusion and have attempted to respond quickly and satisfactorily to your messages and phone calls. If there is anything we can do to help you, please call our office at 512-262-4906.Thanks,Hawx
Complaint: [redacted]
I am rejecting this response because my complaint is about the first time your organization "serviced " my home. The service did not cover the promised services. I called to cancel and your management advised me that someone was already at my house a second time as well before I contacted you. So, you did come out a second time and still hadn't done the service as promised.
Sincerely,
[redacted]
To whom it may concern, [redacted] started service with HAWX Pest Control on May 4th, 2016. Her initial service was provided on May 5th, 2016, she called in for a reservice on May 12th, 2016 due to ants in the kitchen. The reservice took place on May 13th, 2016. On June 10th, 2016 we sent out a...
call, text, and email reminder for her upcoming service on June 14th, 2016. [redacted] called our office on June 13th, 2016 stating she would be calling to update her new card information because her old card had fraud activity, at the time of this conversation she never stated she wanted to cancel services. We preformed the first quarterly treatment on June 14th, 2016. On August 29th, 2016 our billing department reached out to [redacted] about the past due balance from the June 14th, 2016 service. At that time [redacted] said that she would pay the balance on the portal and didn’t tell out representative that she wanted to cancel services. On September 8th, 2016 we send out a call, text, and email reminder for her upcoming service September 12th, 2016. She texted back to the reminder stating we do not want this performed, please cancel. My grandmother is with my dogs and I do not want them going crazy with her there, please cancel. She sent the texts late at night and by the time the office staff got to the office the service was performed. We marked this as a free reservice due to it being on our end that the service was provided. We then sent a text message on September 19th, 2016 about the past due balance and there was no response. Billing called [redacted] September 29th, 2016 and her daughter answered and we asked to have her mom call us back, we never received a call back. Attempted to call [redacted] October 3rd, 2016 and October 11th, 2016 no answer either time. On October 12th, 2016 a text, call, and email reminder was sent out for her upcoming appointment October 14th, 2016. [redacted] emailed our office stating “Do not come to my home u have not wanted this the past 2 times and you continue to come for a service I do not want! I will be filing a Revdex.com report after multiple times of telling you not to come to my home. I DO NOT WANT YOUR SERVICE!” We replied to her email with the following, “[redacted], We will not be coming to service your home on 10/14. However, your account is not cancelled. Please contact the office to close your account. Thank you, Hawx Pest Control (855) 527-2343 [email protected] www.HawxPest.com. We have now zeroed out and closed [redacted]’s account with us and will waived the cancellation fee, however we will not refund the money for the services rendered.
[redacted],We are sorry to hear that the offers we have made do not meet your needs. What we are able to do since we offered your quarterly rate to change from $89 to $79 we can change the invoice to the $79 as well. Since we have performed 3 services on your home we think this is a reasonable amount in which should be paid. That would equal $26.33 a service. We are sorry to hear you do not want to continue services with us and we have updated your account to this price. If you have further questions or concerns please let us know.Thank you,Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Customer, We apologize that you are still having issues with bugs. We understand that when treating pests it is possible that when we disrupt the nests you will see an increase in activity. We have come out to your home for 2 paid services on 7/12 and 8/21 and a free re-service on 9/2. As...
part of signing up for a 12-month agreement we provided the first service (7/12) for free. The second paid service was (8/21) was $74.50. We understand that because our products are transparent and odorless there can be some concerns about whether a service was performed. Because of this we ask our technicians to document each visit with a photo. We have said documentation for each of the 3 services that were performed. As the service was performed we expect that it will be paid for. If you have any questions or concerns please call our office at 630-425-2070.Thanks, Hawx
Dear [redacted],We are sorry to hear about your frustrations. It looks like the reason you are wanting to cancel is because you are unsatisfied with services. After reviewing your account and talking with our General Manager we have a few things that we can offer. When you spoke with him in...
September you both agreed to remove the service charge for your August service of $89 and do the reservice. If you were unhappy with the reservice you were to let us know, we did not hear from you until December when you received notification of your appointment reminders. If at any time you were unhappy with services, we were happy to reservice your property at no additional charge. When signing up for our services you signed a one-year service agreement, with 5 services on that plan. You have received 2 out of the 5 services. If you wish to cancel prior to fulfilling your agreement, as stated in your service agreement you agree to give back the discount given on the initial service. An initial service has a minimum cost of $229, you received this service at no charge. If you would like to maintain the service agreement and receive your last 3 services, we can lower your rate to $79 a service. If you would like to cancel we would like to waive your discount given on your initial service, however we would request that the $89 be paid since we have performed 3 services on your property at no charge. We look forwarding to hearing from you, and hope that with this response both parties can be satisfied.Thank you,Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but disappointing to me.
As stated the account will be closed at a charge of $180 and no agreement will exist between the two parties after payment is made.
Sincerely,
[redacted]
Dear [redacted], We are sorry to hear about your frustrations. It looks like the reason you are wanting to cancel is because feel no need for the services, as well as you only wanted a one-time service. The reason you are not seeing any pest activity is because of the barrier we have made on...
your home. It is essential to maintain that barrier, so you will not have activity of pest. We have tried reaching out but were unsuccessful on October 12th, November 2nd, and November 10th to help further with your account. We have removed the service charge of $85 from your November 13th service. However, when you signed up for services on August 1st you agreed to a one-year service agreement including 5 services, at this time you have received 2 of the 5 services. When the service professional performed your initial service on August 3rd they went over a Welcome Letter to make sure you understood our service plan. We have attached both your signed service agreement and welcome letter. As stated in your service agreement if you wish to cancel prior to fulfilling the agreement you agree to give back the discount given on the initial service. An initial service has a minimum service charge of $229, you received this service for free. If you wish to cancel we would need the discount given back to be paid in full. We would like to offer to resume services for the last three services at $79 a service. We look forward to hearing from you, and hope that we can satisfy both parties with this response. Have a great day.Thank you,Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They were very nice and apologetic. They said they had let go of the woman that answered the phone. Thanks much.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This is completely false advertising. The door to door salesman never mentioned any sort of a contract for 12 months of service. I am not disputing that this could've potentially been listed in some fine print. However, it is illegal to falsify information in order to get someone to sign. When the salesman came to the door in the first place, they were in the wrong because we live in a no soliciting village and a no soliciting sub division. My husband was home alone with our three kids, and he answered the door for this salesman and trusted him to not falsify a document. Unfortunately, that seems to be the "sales" tactic for the Hawx company. The cancellation of our contract was step #1 in righting a wrong committed to my family. Step #2 is refunding the $99 for the second service which we were told was completely free. Again, this was falsely advertised as a free service. We did communicate the spider issue via phone. That was the whole reason why a technician came out! We were never told of anyone just randomly coming out in one month's time to spray and hit our card with another charge. We were told this was FREE. There is not much more I can say other than we were lied to on multiple occasions in person and over the phone. I am aware that my response will be publicly posted on the Revdex.com website, and I am happy to know that others who are considering the Hawx company will be able to read about our negative experience. I am not willing to pay a $75 Revdex.com arbitration fee for something that cost us $99. However, I have all the time in the world to share my negative experience on every available platform that consumers use to choose a company with which they would like to do business. I feel like this will cost Hawx much more in the end. Sincerely,
[redacted]
Dear [redacted],As the manager of the Cincinnati branch I would like to personally respond to your complaint. Hawx takes great pride in our service and fulfilling customers satisfaction. However, sometimes homes require additional treatments to gain control of the pests which is why we offer the...
free reservices that are available within our 100% Satisfaction Warranty. We are sorry to hear that you wish to cancel but respect your choice to do so given the circumstances. As requested a written letter of cancellation with the requested final invoice has been mailed to you and should be arriving within 5-7 business days. I would also like to respond to your concern with the products used. The products we use at Hawx Pest Control are all approved by the Environmental Protection Agency and backed by Bayer. They have been scientifically and experimentally found to be safe for people who have allergies and health problems. However, I would invite you to call the Bayer Toxicology Dept. regarding the allergies to the two residents. (Bayer Toxicology- 1-800-334-7577)Thanks for the opportunity to earn your business and are sorry we were unable to reach your satisfaction. Sincerely, Thomas B[redacted]Branch ManagerCincinnati, OH
Dear customer,Hawx has performed the services as they were explained and as they were agreed upon in the contract. I will address the 4 points you brought up in your response.1. Our technician preformed the service and took notes of exactly what he did. He asked for your signature saying that he was doing the service. He is permitted to receive the signature before or after the service. As you stated before, you left the home when he arrived. He would not have been able to have you sign after because you would not be there and so he had you sign before.2. We apologize that the doors were left open and that your dog got out. We accept responsibility for that and have addressed it with the technician.3. We have reached out to you about your concerns but have not received any communication back.4. When the salesman was on your door he offered half off of the first of five services in the year long agreement. We have the signed document on file that we sent to your email for the 12-month contract.We have attempted to contact you over the phone but have not received any response. As stated before we would love to talk with you and find a way to work it out.Thanks,Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], We are sorry to hear about your frustrations. It looks like we have left multiple voicemails regarding your concerns with your account. The voicemails have been left on October 24th, December 1st, December 15th, December 27th, and January 5th. We have removed the invoice for the...
October 16th service that was marked as completed when you had cancelled that appointment. We also have received your letter to terminate services at this time, however when you signed up for services with Robbie you agreed to a one-year service agreement. On that one-year service agreement it agrees to five services, you have only received one of the five services. If you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial service. An initial service as a minimum cost of $229, you received your initial service at no cost. We have attached a copy of your service agreement for your review. We have lowered your discount given to $89, the rate in which you were signed up for on your quarterly pest services. We hope this will make both parties satisfied. Thank you, Hawx Services
Hello,I am very sorry to find out about this. We do absolutely do not wish to be deceptive in our business practice and I thank you for bringing this to my attention. I will contact the office an see about giving you a better option that what you have been given. I do not condone any of our sales...
reps to be dishonest in their attempts to sell our services, and we will be speaking with your sales rep regarding his actions. We will contact you with a solution to your account soon, and again, thank you for your honesty. RegardsJames S[redacted],Branch Manager
Dear Customer,We apologize about any miscommunication. The service performed on 7/12/17 was done at 9:33-9:51 A.M. The technician left detailed notes with descriptions that he would not have been able to know had he not been there. For example he left a note about a small hole in the...
corner of the garage that he felt should be patched. That being said, for the confusion about the agreement we will refund the service preformed on 7/12. We apologize for the miscommunication. Your account with us is now closed.Thanks,Hawx
Dear Customer,On 5/11/17 our technician arrived and preformed a service on the interior of your home as well as the attic for general pests. In addition to the inside they also granulated 15 ft. into your yard, sprayed the perimeter and dusted the eaves for wasps. The reason you were unable to smell...
the spray after the service is because we use very advanced products that are odorless. We preformed the service as it was promised. In our attempts to reach you we have not had any response. After not being able to contact you we left a message explaining the whole situation and asking you to call us back because we wanted to make sure you knew we were going to work with you and figure everything out. We are a very honest and reasonable company that is more than happy to work with you. We believe we have held up our end of the agreement but are hoping for a phone call to make sure everything is resolved with you. Thank you for your business and understanding.-Hawx
[redacted], We are sorry to hear about your frustrations. It looks like you signed up for services on July 10th, 2017 at 1:32PM with a door to door salesman named Dallin. At the time of signing up you signed up for a one-year service agreement with 5 services. In this agreement we do provide a...
winter treatment, we use a dusting product that withstands through the snow and rain. This is used around the cracks and crevices of the home to maintain the barrier, it is the most effective treatment because all pests are dormant at this time of year. The reason our program takes place through all seasons is because we are maintaining the barrier of your home, making your interior pest free. We are sorry to hear that you happen to also be with Terminix at the time of signing up, however we do have a signed service agreement on file. The gentleman who came to your home on December 1st, 2017 was our Branch Manager Milton. We are unsure what his race has to do with your services, the service that day did not take place and it was cancelled after speaking with you. At any time, you are unsatisfied or are having any type of problem we warranty all services, we would be happy to send our Service Manager or Branch Manager to your home to retreat your concern areas. We have attached a copy of your service agreement to this reply. At this time what we can offer is lowering your quarterly rate from $99 to $79 for your last 3 treatments on your service agreement, or we can close your account and apply the discount given on the initial service of $170. We hope we can come to an agreeable standing at this point. Thank you, Hawx Services
To Whom it may concern, This customer called in to our office questioning the account. After reviewing the account and talking to our office manager we removed the second charge of $99 and closed the account....
Customer will no longer receive services and we have waived the cancellation fee of $174. The account was removed from collections and this should not affect their credit score. We apologize for any inconvenience. Hawx Pest Control 630-425-2070
Dear Customer,We apologize about the inconvenience. We received a 4-star review on Friday 9/8 thanking us for the service and asking if we did the backyard. on Monday 9/11 we send an email explaining the service and that we had done the backyard. You responded on 9/11 asking that we ring the...
doorbell on the following treatments. We made a permanent note of the on your account. We set up a free reservice for you on 10/18 and our technician gave you a phone call 30 minutes before and also rang the doorbell when he arrived at your home but neither was answered. Today we spoke with you on the phone today 10/26 and have scheduled a reservice for 10/31 with our branch manager in charge of the area. We apologize for any confusion and have attempted to respond quickly and satisfactorily to your messages and phone calls. If there is anything we can do to help you, please call our office at 512-262-4906.Thanks,Hawx
Complaint: [redacted]
I am rejecting this response because my complaint is about the first time your organization "serviced " my home. The service did not cover the promised services. I called to cancel and your management advised me that someone was already at my house a second time as well before I contacted you. So, you did come out a second time and still hadn't done the service as promised.
Sincerely,
[redacted]
To whom it may concern, [redacted] started service with HAWX Pest Control on May 4th, 2016. Her initial service was provided on May 5th, 2016, she called in for a reservice on May 12th, 2016 due to ants in the kitchen. The reservice took place on May 13th, 2016. On June 10th, 2016 we sent out a...
call, text, and email reminder for her upcoming service on June 14th, 2016. [redacted] called our office on June 13th, 2016 stating she would be calling to update her new card information because her old card had fraud activity, at the time of this conversation she never stated she wanted to cancel services. We preformed the first quarterly treatment on June 14th, 2016. On August 29th, 2016 our billing department reached out to [redacted] about the past due balance from the June 14th, 2016 service. At that time [redacted] said that she would pay the balance on the portal and didn’t tell out representative that she wanted to cancel services. On September 8th, 2016 we send out a call, text, and email reminder for her upcoming service September 12th, 2016. She texted back to the reminder stating we do not want this performed, please cancel. My grandmother is with my dogs and I do not want them going crazy with her there, please cancel. She sent the texts late at night and by the time the office staff got to the office the service was performed. We marked this as a free reservice due to it being on our end that the service was provided. We then sent a text message on September 19th, 2016 about the past due balance and there was no response. Billing called [redacted] September 29th, 2016 and her daughter answered and we asked to have her mom call us back, we never received a call back. Attempted to call [redacted] October 3rd, 2016 and October 11th, 2016 no answer either time. On October 12th, 2016 a text, call, and email reminder was sent out for her upcoming appointment October 14th, 2016. [redacted] emailed our office stating “Do not come to my home u have not wanted this the past 2 times and you continue to come for a service I do not want! I will be filing a Revdex.com report after multiple times of telling you not to come to my home. I DO NOT WANT YOUR SERVICE!” We replied to her email with the following, “[redacted], We will not be coming to service your home on 10/14. However, your account is not cancelled. Please contact the office to close your account. Thank you, Hawx Pest Control (855) 527-2343 [email protected] www.HawxPest.com. We have now zeroed out and closed [redacted]’s account with us and will waived the cancellation fee, however we will not refund the money for the services rendered.
[redacted],We are sorry to hear that the offers we have made do not meet your needs. What we are able to do since we offered your quarterly rate to change from $89 to $79 we can change the invoice to the $79 as well. Since we have performed 3 services on your home we think this is a reasonable amount in which should be paid. That would equal $26.33 a service. We are sorry to hear you do not want to continue services with us and we have updated your account to this price. If you have further questions or concerns please let us know.Thank you,Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Customer, We apologize that you are still having issues with bugs. We understand that when treating pests it is possible that when we disrupt the nests you will see an increase in activity. We have come out to your home for 2 paid services on 7/12 and 8/21 and a free re-service on 9/2. As...
part of signing up for a 12-month agreement we provided the first service (7/12) for free. The second paid service was (8/21) was $74.50. We understand that because our products are transparent and odorless there can be some concerns about whether a service was performed. Because of this we ask our technicians to document each visit with a photo. We have said documentation for each of the 3 services that were performed. As the service was performed we expect that it will be paid for. If you have any questions or concerns please call our office at 630-425-2070.Thanks, Hawx
Dear [redacted],We are sorry to hear about your frustrations. It looks like the reason you are wanting to cancel is because you are unsatisfied with services. After reviewing your account and talking with our General Manager we have a few things that we can offer. When you spoke with him in...
September you both agreed to remove the service charge for your August service of $89 and do the reservice. If you were unhappy with the reservice you were to let us know, we did not hear from you until December when you received notification of your appointment reminders. If at any time you were unhappy with services, we were happy to reservice your property at no additional charge. When signing up for our services you signed a one-year service agreement, with 5 services on that plan. You have received 2 out of the 5 services. If you wish to cancel prior to fulfilling your agreement, as stated in your service agreement you agree to give back the discount given on the initial service. An initial service has a minimum cost of $229, you received this service at no charge. If you would like to maintain the service agreement and receive your last 3 services, we can lower your rate to $79 a service. If you would like to cancel we would like to waive your discount given on your initial service, however we would request that the $89 be paid since we have performed 3 services on your property at no charge. We look forwarding to hearing from you, and hope that with this response both parties can be satisfied.Thank you,Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but disappointing to me.
As stated the account will be closed at a charge of $180 and no agreement will exist between the two parties after payment is made.
Sincerely,
[redacted]
Dear [redacted], We are sorry to hear about your frustrations. It looks like the reason you are wanting to cancel is because feel no need for the services, as well as you only wanted a one-time service. The reason you are not seeing any pest activity is because of the barrier we have made on...
your home. It is essential to maintain that barrier, so you will not have activity of pest. We have tried reaching out but were unsuccessful on October 12th, November 2nd, and November 10th to help further with your account. We have removed the service charge of $85 from your November 13th service. However, when you signed up for services on August 1st you agreed to a one-year service agreement including 5 services, at this time you have received 2 of the 5 services. When the service professional performed your initial service on August 3rd they went over a Welcome Letter to make sure you understood our service plan. We have attached both your signed service agreement and welcome letter. As stated in your service agreement if you wish to cancel prior to fulfilling the agreement you agree to give back the discount given on the initial service. An initial service has a minimum service charge of $229, you received this service for free. If you wish to cancel we would need the discount given back to be paid in full. We would like to offer to resume services for the last three services at $79 a service. We look forward to hearing from you, and hope that we can satisfy both parties with this response. Have a great day.Thank you,Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They were very nice and apologetic. They said they had let go of the woman that answered the phone. Thanks much.
Sincerely,
[redacted]