Hayes Realty

To Whom It May Concern; With regard to the customer’s move in date, it is our policy to ask everyone to select a move in date within the next daysWe only require that a tenant take possession within daysWith regard to the leaking window, maintenance came and caulked the windowThe following September the tenant reported the window leaking againMaintenance employed by the owner was onsite for months and replaced the windowWith regard to lost time at work due to waiting for repair people, we only ask if we have permission to enterThe tenant is never required to be present for repairsWith regard to the security deposit, we sent out the security deposit form in time, but the tenant called to inform us that he did not receive itWe explained that we would resend and reissue if a deposit refund was dueWe reissued the standard security deposit formThe paint was not around the window, but in another roomWe found the apartment very dirty and the blinds were brokenWe charged him for half the cost of repainting and did not charge for the blindsWe could have charged him moreHe was credited a rent overpayment in the amount of $35.65, but the deposit was not refunded If someone objects to the security deposit decision, we explain that our policy states that they can submit an appeal in writing to be considered by the ownerAs of yet, we have not received an appeal in writing from the tenantThe tenant has contacted us repeatedly, argued the policy, and hung up on staffWe would be happy to submit an appeal to the owner for consideration should the tenant choose to do soHayes Realty

the tenant called in and reported roaches quickly after moving inWe had not any reported during cleaning or turning the unit The pest company went out the same day The pest company told the tenant that bait was used and it would attract more before it would make them go away - but it may take up to a week days later the tenant called again and asked to be released from the lease They were released that day and 100% of all monies were refunded that daySo - I have no idea why they are submitting this now Please let me know if this closes this issue [redacted]

On 11/tenant [redacted] *alled in and stated that when she runs her kitchen sink or dishwasher that it leaks under the sinkShe also stated that the stopper in the tub does not hold the water in the tubShe stated that she just moved in and that all of this stuff should have been repaired before she moved inI stated that it may have just happened and that it would be taken care ofShe was very rude and said that if I didn't take care of it immediately that she would move out and get her money back through the courtsI explained the process that I would call the contractor they would call her to schedule with her to go out and that they would repair at that time if they couldShe was extremely rude through the entire conversationI called [redacted] on 11/to give them all of the informationThey called to schedule the tenant wasn't available the afternoon of 11/so it was scheduled for 12/in the morningOn 12/Drain ops called in the morning to confirm the appointment and said they had been trying to get ahold of the tenant to go to do the work and they were not homeHe called back and was able to go to do the work in the afternoonHe discovered the problem was with the garbage disposal and that it needed to be replacedHe explained to the tenant that he had to get a bid together and wait on approval to replace the disposalIn the meantime the tenant called in again being very rude and said I needed to approve it immediatelyI again tried to explain that I had to get approval from the owner or property managerShe again said that she would just move out and get her money back through the courts if it isn't taken care ofI received approval on 12/in the afternoon and let [redacted] know they could go ahead and do the workThey called the tenant to schedule to go back out and completed the work on 12/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***