Mr [redacted] was convinced that the tension assembly was faultyOur technicians attempted to explain how the system works and that what he thought was happening cannot take placeAs he was quite upset, we agreed to send him a complete new tension assembly and also a free blade for his troublesOn June 3rd he installed the new assemblyHe was going to report back if he had any further issues and we have not heard from him since that time
Mr [redacted] was convinced that the tension assembly was faultyOur technicians attempted to explain how the system works and that what he thought was happening cannot take placeAs he was quite upset, we agreed to send him a complete new tension assembly and also a free blade for his troublesOn June 3rd he installed the new assemblyHe was going to report back if he had any further issues and we have not heard from him since that time