Very unprofessional When it took phone calls to get a reply, I should have moved onFinally had a sales stop and got a quoteI reviewed quote, agreed and scheduled service for two weeks agoNo one arrived, I called that morning; NO ONE HAS EVER REPLIEDTotally incompetentI would not recommend to anyone any will pass this information to everyone I can
Revdex.com,
Attached is our estimate stating that we clearly are not responsible for any privately unmarked utilities that a homeowner may have. When we remove a tree and a stump and utilities other then gas, water, underground electric (installed by a company) phone and cable, that...
all can be marked by a company, are to be marked by the homeowner, otherwise we do not know it is there. This was unfortunate what happened to Mr. [redacted], but we do not feel this was our responsibility to repair.
Thank You,
Mark Haymaker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I stated previously, the invoice/estimate that I had DID NOT have
the statement that Haymaker has circled at the bottom of the blank copy
they provided here. I can provide the original if challenged, but have
attached a photo of the original.
Secondly, at the time of the
work, I told them not to go deep on the stump, just grind the top but
do not go below ground level. They did anyway and that is how they cut
the line. They also went well outside the boundary of the main stump
itself which is how they encountered the line. The line is still
sticking out of the ground and is clearly not near the center of the
stump.
Thirdly, they told me at the time that someone would be
repairing it, but nobody ever arrived and Haymaker never responded to
messages that I left when I tried to call about it. At the time, I accepted their apparent intent to make the repair and when asked to pay in full, I did believing that they would make the repair.
I chose
Haymaker because their ad in the yellow pages indicates Revdex.com Accredited
Business and it indicated they were FULLY INSURED.
The fact
that they have since changed their invoice/estimate to include the
statement about owner responsibilty regarding utility lines, the fact
that they never sent anyone to make the repair they said would be made,
how they did not listen to the instructions I provided, and how they
continue to deny any responsbility in this matter clearly indicates that
they do not care about their customers and that they are trying to
protect themselves from their mistake.
I do not accept their response, but it's clear they have no intention of making this right and that they are a business that cannot be trusted. I've learned that I will not pay in full until matters such as this are resolved, and it's unfortunate that we cannot have faith in our fellow man.
Regards,
[redacted]
Very unprofessional When it took phone calls to get a reply, I should have moved onFinally had a sales stop and got a quoteI reviewed quote, agreed and scheduled service for two weeks agoNo one arrived, I called that morning; NO ONE HAS EVER REPLIEDTotally incompetentI would not recommend to anyone any will pass this information to everyone I can
Revdex.com,
Attached is our estimate stating that we clearly are not responsible for any privately unmarked utilities that a homeowner may have. When we remove a tree and a stump and utilities other then gas, water, underground electric (installed by a company) phone and cable, that...
all can be marked by a company, are to be marked by the homeowner, otherwise we do not know it is there. This was unfortunate what happened to Mr. [redacted], but we do not feel this was our responsibility to repair.
Thank You,
Mark Haymaker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I stated previously, the invoice/estimate that I had DID NOT have
the statement that Haymaker has circled at the bottom of the blank copy
they provided here. I can provide the original if challenged, but have
attached a photo of the original.
Secondly, at the time of the
work, I told them not to go deep on the stump, just grind the top but
do not go below ground level. They did anyway and that is how they cut
the line. They also went well outside the boundary of the main stump
itself which is how they encountered the line. The line is still
sticking out of the ground and is clearly not near the center of the
stump.
Thirdly, they told me at the time that someone would be
repairing it, but nobody ever arrived and Haymaker never responded to
messages that I left when I tried to call about it. At the time, I accepted their apparent intent to make the repair and when asked to pay in full, I did believing that they would make the repair.
I chose
Haymaker because their ad in the yellow pages indicates Revdex.com Accredited
Business and it indicated they were FULLY INSURED.
The fact
that they have since changed their invoice/estimate to include the
statement about owner responsibilty regarding utility lines, the fact
that they never sent anyone to make the repair they said would be made,
how they did not listen to the instructions I provided, and how they
continue to deny any responsbility in this matter clearly indicates that
they do not care about their customers and that they are trying to
protect themselves from their mistake.
I do not accept their response, but it's clear they have no intention of making this right and that they are a business that cannot be trusted. I've learned that I will not pay in full until matters such as this are resolved, and it's unfortunate that we cannot have faith in our fellow man.
Regards,
[redacted]