Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, the invoice/estimate that I had DID NOT have the statement that Haymaker has circled at the bottom of the blank copy they provided here I can provide the original if challenged, but have attached a photo of the originalSecondly, at the time of the work, I told them not to go deep on the stump, just grind the top but do not go below ground level They did anyway and that is how they cut the line They also went well outside the boundary of the main stump itself which is how they encountered the line The line is still sticking out of the ground and is clearly not near the center of the stumpThirdly, they told me at the time that someone would be repairing it, but nobody ever arrived and Haymaker never responded to messages that I left when I tried to call about it At the time, I accepted their apparent intent to make the repair and when asked to pay in full, I did believing that they would make the repairI chose Haymaker because their ad in the yellow pages indicates Revdex.com Accredited Business and it indicated they were FULLY INSURED The fact that they have since changed their invoice/estimate to include the statement about owner responsibilty regarding utility lines, the fact that they never sent anyone to make the repair they said would be made, how they did not listen to the instructions I provided, and how they continue to deny any responsbility in this matter clearly indicates that they do not care about their customers and that they are trying to protect themselves from their mistakeI do not accept their response, but it's clear they have no intention of making this right and that they are a business that cannot be trusted I've learned that I will not pay in full until matters such as this are resolved, and it's unfortunate that we cannot have faith in our fellow manRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, the invoice/estimate that I had DID NOT have the statement that Haymaker has circled at the bottom of the blank copy they provided here I can provide the original if challenged, but have attached a photo of the originalSecondly, at the time of the work, I told them not to go deep on the stump, just grind the top but do not go below ground level They did anyway and that is how they cut the line They also went well outside the boundary of the main stump itself which is how they encountered the line The line is still sticking out of the ground and is clearly not near the center of the stumpThirdly, they told me at the time that someone would be repairing it, but nobody ever arrived and Haymaker never responded to messages that I left when I tried to call about it At the time, I accepted their apparent intent to make the repair and when asked to pay in full, I did believing that they would make the repairI chose Haymaker because their ad in the yellow pages indicates Revdex.com Accredited Business and it indicated they were FULLY INSURED The fact that they have since changed their invoice/estimate to include the statement about owner responsibilty regarding utility lines, the fact that they never sent anyone to make the repair they said would be made, how they did not listen to the instructions I provided, and how they continue to deny any responsbility in this matter clearly indicates that they do not care about their customers and that they are trying to protect themselves from their mistakeI do not accept their response, but it's clear they have no intention of making this right and that they are a business that cannot be trusted I've learned that I will not pay in full until matters such as this are resolved, and it's unfortunate that we cannot have faith in our fellow manRegards, [redacted]