Dear [redacted] ***,We have reviewed all of [redacted] ***'s orders and would first like to apologize that they did not meet the requested delivery date of February ***.? However, earlier this week an email was sent to [redacted] providing? the UPS tracking information and confirmation of delivery as of February 19th for all of the orders in question.? We? again offer our sincere apologies for missing the requested? date but this should provide closure to the situation.? Thank you,Tim G [redacted] Tiffany & Co.?
To whom it may concern:This issue was reviewed with the management team at the Chicago store where [redacted] concerns originated.? ? They worked with [redacted] to address her issue with the merchandise and felt this matter was resolved.? We feel the actions already? taken have provided an? adequate? resolution to her concerns and we regrettably will not be able to honor her request for? a store credit.Sincerely,Tim G [redacted] Tiffany & Co.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution satisfactory conditioned on Tiffany's fulfillment of the promise to repair the ring without cost to meI have no reason to believe that this will not be the case and after delivery of said promise I shall consider the matter resolvedAdditionally, for what its worth the young lady that contacted me regarding this matter was very helpful and a pleasure to speak with.? Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: On October *,? 2016? I put Tiffany on notice that? "In the attachments below,? there are three? ***? listings, two? of them have? the exact same? terrier necklace? as? mine and a brooch with two dogs of the same group of Tiffany & Coaccessories Two of those items? are? still? listed on [redacted] and have been for over three months without being removed or having their [redacted] trading suspended.? Tiffany's Internal Quality Control Team (QA) does not? treat? sellers in a? balanced or impartial way and clearly this is Cherry Picking or an? act of DISCRIMINATIONTiffany wrote "The overall styling is inconsistent with authentic Tiffany merchandise and the product does not have appropriate Tiffany hallmarks; see attached photo of a similar, authentic Tiffany & Coitem.? ? Tiffany sent terrier examples without showing the hallmarks located on the backIn fact Tiffany? never shows the hallmarks on back in any photographs released to the publicThey take? professional photo's and computerized photo programs? to? emphasize glamour? and diamonds but? never show the ugly? back.? I am not a professional photographer, I simply put multiple clear images on my? listings for ***, just like all other sellersI cannot use another sellers pictures because "these are not internal Tiffany QA images but rather sourced from unaffiliated third parties and they cannot be used as the basis to establish the authenticity of [redacted] 's piece." I have repeatedly? asked Tiffany ? to provide source images of the terrier, but Tiffany has? ignored all of my requests.? Do I have to? file a lawsuit? to subpoena Tiffany to supply? the proper pictures? Why can't Tiffany provide reasonable correspondence? to find a fair and equitable solution?? Why can't Tiffany use? the? pictures "sourced from unaffiliated third parties" against those same? sellers to declare them as "Counterfeit Tiffany Items."? "Tiffany has rigorous quality control standards, and Tiffany’s internal Quality Control (QA) Team is in a far better position to determine the authenticity of Tiffany & Comerchandise than any individual seller." What an ASININE,? POMPUS and IGNORANT statementTiffany’s Internal Quality Control (QA) Team is not perfect as they pretend.? An individual seller possesses the actual Terrier can feel the actual weight of the artwork, test the silver for content? and can see the quality of the workmanship? by viewing the Terrier from all anglesHow can Tiffany judge a piece of jewelry from a few amateur 2D pictures, GIA Certified Jewelers require the actual piece of jewelry to appraise or certify if the jewelry is real or fake.Thank you, Tim G [redacted] , for providing Tiffany Source Photos of two Terriers and suggesting I perform a side by side comparison between my terrier and them.The first terrier provided? was created with a polished sheet of Sterling Silver and a cookie cutter device, the cheapest modern way to make cartoonlike jewelry.The second example terrier is amazingly similar to my terrier, they were both cast in a mold which? requires more investment, human labor, and artistic ability to create Fine Jewelry? Unlike the prepolished stamping ,They have to be filed and polished and hand finished to create Fine Jewelry.? I own a Terrier Brooch which you have identified as authentic with your provided? Tiffany Source PhotoIt is a bit hard to compare these two terriers because of their size difference and orientation, but a reasonable person can? determine basic similarities from the photographs in my below attachmentThe two terriers? profiles match and both have diagonal stripes across their bodiesBeside the emerald and gold bezel, the eyes have the same motif and placementthe ears and upturned tails are exactly the same.? Observing the? back? both? have a casting ring to provide strength and depth and clearly the Hallmarks are consistent.? I have many photographs from "unaffiliated third parties"? which? would further substantiate my observations."Our QA Team has determined that [redacted] ’s Scottish Terrier Necklace is not authentic because the photos indicate that it was not manufactured in accordance with Tiffany & Costandards (e.g., the overall styling is inconsistent with authentic Tiffany merchandise and the product does not have appropriate Tiffany hallmarks; see attached photo of a similar, authentic Tiffany & Coitem." The first terrier provided? was created with a polished sheet of Sterling Silver and a cookie cutter device, the cheapest modern way to make cartoonlike jewelry.The second example terrier,from 1989, is amazingly similar to my terrier in both design and trademark.? I own a Terrier Brooch which you have identified as authentic with your provided a Tiffany Source PhotoIt is a bit hard to compare these two terriers because of their size difference and orientation, but a reasonable person could determine their similarity."We believe that we have sufficiently addressed all claims and continue to maintain our position that the Scottish Terrier Necklace that [redacted] listed is not genuine Tiffany & Comerchandise."? Tiffany has not met it's burden of proof that my Terrier is a counterfeitThey have not? provided any evidence to prove beyond a reasonable doubt that my terrier is not? genuine Tiffany merchandiseTiffany is not deserving of a AAA plus rating from the Revdex.com,? they are devoid of ethics and? do not make any attempt to resolve any complaint and have no respect for individuals rightsTiffany has used outrageous claims of Godlike divinity, disingenuous snobbery, intimidation and try? to confuse people with their odious? subterfuge.The Revdex.com should examine Tiffany's actions and see how they compare with the Revdex.com mission statement[redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Not true I had a bracelet repaired there which they took out links and put the bracelet on my wrist it was no repaired properly and broke off somewhere in pieces, it is a tiffanys hammered cross the store has done nothing to replace the bracelet this is not acceptable igore is not assisting me properly! The bracelet needs to be replaced since it was not fixed properly this is not acceptable! He is refusing to help me because of the Revdex.com complaint which is why I escalated to the corporate level! ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I don't agree with Tiffany about this matter, I think they have been looking in the wrong century to? research my Terrier PendantThe photo you sent is the? 2016? currently available terrier from Tiffany & Co.? for a? comparison to my terrier made in 1981.? You wrote, "the overall styling is inconsistent with authentic Tiffany merchandise and the product does not have appropriate Tiffany hallmarks; see attached photo of a similar, authentic Tiffany & Coitem."? In the 178? years of Tiffany & Cosexistance, styles have changed (e.g., Tiffany? shoe button hooks)All of the three terrier? items( plus mine for a total of four)? bear a hallmark "TIFFANY & CO 925"? and? are? contemporary with Tiffany hallmarks of the early eighties"Tiffany’s internal Quality Control (QA) Team is in a far better position to determine the authenticity of Tiffany & Comerchandise than any individual seller."? Tiffany should be doing research? on my necklace? from when it was made and that? the styles were different than todayI'm certain you would make a similar? discovery.In the attachments below,? there are three? ***? listings, two? of them have? the exact same? terrier necklace? as? mine and a brooch with two dogs of the same group of Tiffany & Coaccessories It is clearly? UNETHICAL? for Tiffany to accuse? me? without sanctioning all three? of the of trademark violators.Here are a few of Tiffany terrier picturesIt appears that my terrier's? overall styling is more consistent with authentic Tiffany merchandise? than the terrier you providedSincerely, [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:Hello, ? I wasn't available when the Revdex.com emails came in due to the holidays, and some personal events? I just opened the emails today? One asking me to respond, and one saying the complaint has been closed since I didn't respond? I am rejecting the response by the Tiffany representative (Nora) to the Revdex.com because they stated they were working with me regarding the bracelet issue? They had told me they would have a merchandiser look for a darker stone as pictured on their website? I received the new piece on the [redacted] of December? When I opened the new piece the stone was exactly the same as my original piece? It was not dark? I did not have Nora's phone number and I waited for her call so that I could inform her of the continuing issue? Nora never called me back? I see she sent an email to the Revdex.com stating that she was working with me---but after sending a replacement bracelet out she never followed up again? So, today I located her phone number and called back----and I have basically been on the phone all morning trying to get some resolution to no avail? They keep saying to just return the piece but are taking no accountability for deceptive pictures on their website? ? Sincerely, [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Rajji Janjua ?
Dear [redacted] ***,We have reviewed all of [redacted] ***'s orders and would first like to apologize that they did not meet the requested delivery date of February ***.? However, earlier this week an email was sent to [redacted] providing? the UPS tracking information and confirmation of delivery as of February 19th for all of the orders in question.? We? again offer our sincere apologies for missing the requested? date but this should provide closure to the situation.? Thank you,Tim G [redacted] Tiffany & Co.?
To whom it may concern:This issue was reviewed with the management team at the Chicago store where [redacted] concerns originated.? ? They worked with [redacted] to address her issue with the merchandise and felt this matter was resolved.? We feel the actions already? taken have provided an? adequate? resolution to her concerns and we regrettably will not be able to honor her request for? a store credit.Sincerely,Tim G [redacted] Tiffany & Co.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution satisfactory conditioned on Tiffany's fulfillment of the promise to repair the ring without cost to meI have no reason to believe that this will not be the case and after delivery of said promise I shall consider the matter resolvedAdditionally, for what its worth the young lady that contacted me regarding this matter was very helpful and a pleasure to speak with.? Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: On October *,? 2016? I put Tiffany on notice that? "In the attachments below,? there are three? ***? listings, two? of them have? the exact same? terrier necklace? as? mine and a brooch with two dogs of the same group of Tiffany & Coaccessories Two of those items? are? still? listed on [redacted] and have been for over three months without being removed or having their [redacted] trading suspended.? Tiffany's Internal Quality Control Team (QA) does not? treat? sellers in a? balanced or impartial way and clearly this is Cherry Picking or an? act of DISCRIMINATIONTiffany wrote "The overall styling is inconsistent with authentic Tiffany merchandise and the product does not have appropriate Tiffany hallmarks; see attached photo of a similar, authentic Tiffany & Coitem.? ? Tiffany sent terrier examples without showing the hallmarks located on the backIn fact Tiffany? never shows the hallmarks on back in any photographs released to the publicThey take? professional photo's and computerized photo programs? to? emphasize glamour? and diamonds but? never show the ugly? back.? I am not a professional photographer, I simply put multiple clear images on my? listings for ***, just like all other sellersI cannot use another sellers pictures because "these are not internal Tiffany QA images but rather sourced from unaffiliated third parties and they cannot be used as the basis to establish the authenticity of [redacted] 's piece." I have repeatedly? asked Tiffany ? to provide source images of the terrier, but Tiffany has? ignored all of my requests.? Do I have to? file a lawsuit? to subpoena Tiffany to supply? the proper pictures? Why can't Tiffany provide reasonable correspondence? to find a fair and equitable solution?? Why can't Tiffany use? the? pictures "sourced from unaffiliated third parties" against those same? sellers to declare them as "Counterfeit Tiffany Items."? "Tiffany has rigorous quality control standards, and Tiffany’s internal Quality Control (QA) Team is in a far better position to determine the authenticity of Tiffany & Comerchandise than any individual seller." What an ASININE,? POMPUS and IGNORANT statementTiffany’s Internal Quality Control (QA) Team is not perfect as they pretend.? An individual seller possesses the actual Terrier can feel the actual weight of the artwork, test the silver for content? and can see the quality of the workmanship? by viewing the Terrier from all anglesHow can Tiffany judge a piece of jewelry from a few amateur 2D pictures, GIA Certified Jewelers require the actual piece of jewelry to appraise or certify if the jewelry is real or fake.Thank you, Tim G [redacted] , for providing Tiffany Source Photos of two Terriers and suggesting I perform a side by side comparison between my terrier and them.The first terrier provided? was created with a polished sheet of Sterling Silver and a cookie cutter device, the cheapest modern way to make cartoonlike jewelry.The second example terrier is amazingly similar to my terrier, they were both cast in a mold which? requires more investment, human labor, and artistic ability to create Fine Jewelry? Unlike the prepolished stamping ,They have to be filed and polished and hand finished to create Fine Jewelry.? I own a Terrier Brooch which you have identified as authentic with your provided? Tiffany Source PhotoIt is a bit hard to compare these two terriers because of their size difference and orientation, but a reasonable person can? determine basic similarities from the photographs in my below attachmentThe two terriers? profiles match and both have diagonal stripes across their bodiesBeside the emerald and gold bezel, the eyes have the same motif and placementthe ears and upturned tails are exactly the same.? Observing the? back? both? have a casting ring to provide strength and depth and clearly the Hallmarks are consistent.? I have many photographs from "unaffiliated third parties"? which? would further substantiate my observations."Our QA Team has determined that [redacted] ’s Scottish Terrier Necklace is not authentic because the photos indicate that it was not manufactured in accordance with Tiffany & Costandards (e.g., the overall styling is inconsistent with authentic Tiffany merchandise and the product does not have appropriate Tiffany hallmarks; see attached photo of a similar, authentic Tiffany & Coitem." The first terrier provided? was created with a polished sheet of Sterling Silver and a cookie cutter device, the cheapest modern way to make cartoonlike jewelry.The second example terrier,from 1989, is amazingly similar to my terrier in both design and trademark.? I own a Terrier Brooch which you have identified as authentic with your provided a Tiffany Source PhotoIt is a bit hard to compare these two terriers because of their size difference and orientation, but a reasonable person could determine their similarity."We believe that we have sufficiently addressed all claims and continue to maintain our position that the Scottish Terrier Necklace that [redacted] listed is not genuine Tiffany & Comerchandise."? Tiffany has not met it's burden of proof that my Terrier is a counterfeitThey have not? provided any evidence to prove beyond a reasonable doubt that my terrier is not? genuine Tiffany merchandiseTiffany is not deserving of a AAA plus rating from the Revdex.com,? they are devoid of ethics and? do not make any attempt to resolve any complaint and have no respect for individuals rightsTiffany has used outrageous claims of Godlike divinity, disingenuous snobbery, intimidation and try? to confuse people with their odious? subterfuge.The Revdex.com should examine Tiffany's actions and see how they compare with the Revdex.com mission statement[redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Not true I had a bracelet repaired there which they took out links and put the bracelet on my wrist it was no repaired properly and broke off somewhere in pieces, it is a tiffanys hammered cross the store has done nothing to replace the bracelet this is not acceptable igore is not assisting me properly! The bracelet needs to be replaced since it was not fixed properly this is not acceptable! He is refusing to help me because of the Revdex.com complaint which is why I escalated to the corporate level! ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I don't agree with Tiffany about this matter, I think they have been looking in the wrong century to? research my Terrier PendantThe photo you sent is the? 2016? currently available terrier from Tiffany & Co.? for a? comparison to my terrier made in 1981.? You wrote, "the overall styling is inconsistent with authentic Tiffany merchandise and the product does not have appropriate Tiffany hallmarks; see attached photo of a similar, authentic Tiffany & Coitem."? In the 178? years of Tiffany & Cosexistance, styles have changed (e.g., Tiffany? shoe button hooks)All of the three terrier? items( plus mine for a total of four)? bear a hallmark "TIFFANY & CO 925"? and? are? contemporary with Tiffany hallmarks of the early eighties"Tiffany’s internal Quality Control (QA) Team is in a far better position to determine the authenticity of Tiffany & Comerchandise than any individual seller."? Tiffany should be doing research? on my necklace? from when it was made and that? the styles were different than todayI'm certain you would make a similar? discovery.In the attachments below,? there are three? ***? listings, two? of them have? the exact same? terrier necklace? as? mine and a brooch with two dogs of the same group of Tiffany & Coaccessories It is clearly? UNETHICAL? for Tiffany to accuse? me? without sanctioning all three? of the of trademark violators.Here are a few of Tiffany terrier picturesIt appears that my terrier's? overall styling is more consistent with authentic Tiffany merchandise? than the terrier you providedSincerely, [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:Hello, ? I wasn't available when the Revdex.com emails came in due to the holidays, and some personal events? I just opened the emails today? One asking me to respond, and one saying the complaint has been closed since I didn't respond? I am rejecting the response by the Tiffany representative (Nora) to the Revdex.com because they stated they were working with me regarding the bracelet issue? They had told me they would have a merchandiser look for a darker stone as pictured on their website? I received the new piece on the [redacted] of December? When I opened the new piece the stone was exactly the same as my original piece? It was not dark? I did not have Nora's phone number and I waited for her call so that I could inform her of the continuing issue? Nora never called me back? I see she sent an email to the Revdex.com stating that she was working with me---but after sending a replacement bracelet out she never followed up again? So, today I located her phone number and called back----and I have basically been on the phone all morning trying to get some resolution to no avail? They keep saying to just return the piece but are taking no accountability for deceptive pictures on their website? ? Sincerely, [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Rajji Janjua ?