Haynes and Boone, S.C.

Hello,We have made several attempts to get in touch with [redacted] but have had difficulty connecting with her.? We will continue to follow up with her to address her concerns.Sincerely,Tim G [redacted] Tiffany & Co.?

Dear [redacted] ***, ? This issue has been reviewed with managementOur records show that on March ***, [redacted] visited one of our store locations and received a cash refund for the amount disclosedAs the refund has now been provided, we feel that an adequate resolution has been met ? ? Sincerely, Melissa B [redacted] Tiffany and Co

Dear [redacted] ,Thank you for reaching out to Tiffany and COYour case is currently being reviewed with management and we look to provide you with an update as soon as possible via the contact information you providedShould you have any additional questions in the interim, please reach out to our Customer Relations department at ###-###-#### Monday-Friday 9am-6pm ESTSincerely, Melissa B***Tiffany and CO

To Whom it May Concern, ? We reviewed the customers concerns with the sales management teamThey worked with our inventory department to provide an alternative bracelet with the darkest stone available in this designThis second bracelet was provided complimentary, however [redacted] continues to be displeased with the coloring of this natural stoneAs an alternative, a full refund was offered to [redacted] with the requirement that both bracelets be returnedAlthough [redacted] has declined both of our offers, we feel we have provided adequate solutions to address her concerns? Tim G [redacted] Tiffany and Co

Dear [redacted] ***,We have been in touch with [redacted] and reviewed her concerns. As a result, we have offered her the final courtesy of replacing the bracelet for her. It will be adjusted to the required length before sending it to her. [redacted] seemed satisfied with this resolution; therefore, we consider this issue resolved.Sincerely,Tim G [redacted] Assistant Manager Customer RelationsTiffany & Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** Thank you so much for your help with my complaintMy complaint has been resolved to my satisfactionI'm very impressed with The Revdex.comYou made it happen!!! Thanks a ton

Dear Revdex.com,Thank you for your responseThe manager of Tiffany & Cohas contacted with me and apologized to meSo I would like to cancel this complaint.Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find the resolution satisfactory conditioned on Tiffany's fulfillment of the promise to repair the ring without cost to meI have no reason to believe that this will not be the case and after delivery of said promise I shall consider the matter resolvedAdditionally, for what its worth the young lady that contacted me regarding this matter was very helpful and a pleasure to speak with.
Sincerely,
*** ***

To whom it may concern:Our Sales team has been working with the customer to resolve their concerns. We are currently awaiting receipt of the item to move forward. Sincerely,Tim G***Tiffany & Co

Dear *** ***,I am very sorry to hear of the circumstances which have prompted your complaint. I have researched your specific situation and determined that this is a claim that should be made with your shipper.The standard paper envelope we received was torn with a large hole at the
bottom. The only items inside were a small piece of bubble wrap and the completed repair form. This type of packaging is not sufficient to transport a bulky sterling silver bracelet. We have retained the damaged envelope and would be happy to return it to you so you may pursue a claim with your shipper. Please contact us directly at *** to provide the address you would like the envelope shipped.If you have any additional questions or concerns please feel free to contact us at the number provided above.Thank you,Tim G***Assistant ManagerCustomer OperationsTiffany & Co

To whom it may concern:We have reached out to the customer to discuss his concerns and have subsequently arranged to have the cufflinks repaired. *** *** is very pleased with this resolution and we consider this issue resolved.Sincerely,Tim G***Tiffany & Co

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Hello, I wasn't available when the Revdex.com emails came in due to the holidays, and some personal events I just opened the emails today One asking me to respond, and one saying the complaint has been closed since I didn't respond I am rejecting the response by the Tiffany representative (Nora) to the Revdex.com because they stated they were working with me regarding the bracelet issue They had told me they would have a merchandiser look for a darker stone as pictured on their website I received the new piece on the *** of December When I opened the new piece the stone was exactly the same as my original piece It was not dark I did not have Nora's phone number and I waited for her call so that I could inform her of the continuing issue Nora never called me back I see she sent an email to the Revdex.com stating that she was working with me---but after sending a replacement bracelet out she never followed up again So, today I located her phone number and called back----and I have basically been on the phone all morning trying to get some resolution to no avail They keep saying to just return the piece but are taking no accountability for deceptive pictures on their website Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Rajji Janjua

Dear *** ***We are so sorry that the customer is upset regarding the repair chargesWe reviewed the customer's history and it appears that the choker was purchased in and the bracelet in Both items are no longer eligible to be repaired under the warranty as they are several years
old*** *** has spoken to several associates regarding the issue and as a result we have waived the shipping fee and reduced the repair charge by $The remaining balance of $includes the repair charge and sales tax which we feel is a fair compromiseIf *** *** chooses to move forward with the repair, there will be a one year repair warranty for the services renderedSincerely,*** ***

Dear *** ***, Our sales team has been in touch with the customer and they are working with her to try to provide a darker colored stone to meet her expectations. This is currently in progress but we expect that this will ultimately resolve the issue.Sincerely,Tim G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I will wait for a reply, however this reply does not offer a resolution so at this time I cannot say I am satisfied with a resoluton.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,Management has reached out to *** *** and both parties have come to an agreementWe consider this issue resolved and will be completing this case as agreed uponSincerely,Melissa B***Tiffany and CO

Dear *** ***,I reviewed the customer's concerns with our Business
Sales Department that was involved with the initial order. From the information I've gathered, an initial order was placed with our Business Sales Deptincluding the standard shipping charge associated with the merchandise that was ordered. *** *** did not agree with the amount quoted for the shipping and voiced his concerns. The department manager offered assistance but this was declined.*** *** placed the same order through our Miami store but on this occasion the sales person handling his order agreed to waive the shipping fees which it sounds like is what he wanted from the beginning. At this point we would consider this issue resolved.If there is anything additional required please let me know. Sincerely,Tim G***Tiffany & Co.

Dear *** ***, Thank you for contacting Tiffany and co., your issue is currently being reviewed with management and someone will reach out to you shortlyWe would like to thank you for your feedback and that all the details of this issue will be thoroughly reviewed Best
Regards,Melissa B***

Dear *** ***,The customer recieved the exchange she requested so this case has been resolved.Thank you,Tim G***Tiffany & Co