purchase the Sofa off the floor from Hayes Brother SR New Smyrna Beach Salesman Kyle H***/ownerPurchased 07/26/ Cost $2,(1nctax) purchased as a package with other items and a protection package for the sofaPaid with an AMEX card My wife and I were insured that sofa would be as good as newSofa delivered 07/30/seeming as promisedWithin a few day's the motion of the right side recliner created a major gash in a part of the right legAt this time I requested a replacement because I had a feeling that the 'good as new' promise could not be keptKyle informed me that this was not possibleThe sofa had to be taken back to Haynes to be repaired Approximately weeks later I called for a status and was then told that the item was ready for deliveryI was once again informed that all was wellI once again informed Kyle of my previous feelings about the possibilities of my ever having a 'good as new' sofaUpon reception my wife and I noted that th
Leather Furniture Flaking or Peeling first noticed 3/01/2016, Purchase date 7/6/2015,stock # [redacted] ,no order # on receipt, Sales Rep Anna she told me on the phone today 3/19/she told me she tells all persons on bloodpressure medication that they should put a cloth cover over where your head and arms rest to prevent this We definetly were not told this or I would not have purchased it, it was payed for with a [redacted] also she said store policy is no free repair or exchange after months purchased year warranty that she said covered everything but it turns out they don't cover this problem
This is the worst place to do business with! I've had NUMEROUS issues with them Now, I'm waiting for their repair person to come "fix" the floor that was scratched from a chair lacking a covering of a nail one one of it's legs Actually, I received a replacement chair when I observed a crushed corner of an arm and a cut through the grass cloth on the first chair Would you believe they brought out a second chair with the same leg missing the nail covering on the same leg? Told I would be the first call of the day so I wouldn't have to wait all day It's a.mand I haven't even had the courtesy of a phone call stating why they still haven't arrived SHADY BUSINESS
Worst Furniture store in Volusia County! Buyer beware!! Worst customer service and service deptThe Furniture is far less than qualityIt won't hold up and they stand behind nothingFrom the minute you purchase and leave the store, you are on your own!
A purchase from this company is like throwing your hard earned money out the window!
Only gave star because I had to put something to move forwardIn my book the are a negative They contacted me after I left a bad review on their web site One of the brothers said he would contact me in a couple of weeks after he returned from being out of town That was November 2018, it is now January of They did not provide any satisfaction in customer service at all
I found Haynes Brothers customer service very poorI ordered a recliner April 28thI received the chair May 26thI called them on the day it was received to say there was a problem with the chair I was told to call customer service but they would not be in until May 30thI called days in a row before I got to talk to someoneOn June 2nd I was told the first day they could come look at the chair was June 14thsince I work that day I asked if they could come on June 16thThey said they only do service on WednesdayI arranged for someone to be home on that dayThe person who came basically told them that is the way the chair was madeAfter much discussion with the store they allowed me to bring the chair in on June 18thOnce the chair was brought in they said there was cat scratches on it so I could not return itThey agreed to fix itOn July17th I called to see what was the status of the chair and was told they had just gotten it in the shop the week beforeThe service person then continued to argue loudly with me that there was nothing they could do about the way the chair sits as it was made that way I am very unhappy about their handling of this whole situation and the fact that it took weeks to basically do nothing
purchase the Sofa off the floor from Hayes Brother SR New Smyrna Beach
Salesman Kyle H***/ownerPurchased 07/26/
Cost $2,(1nctax) purchased as a package with other items and a protection package for the sofaPaid with an AMEX card
My wife and I were insured that sofa would be as good as newSofa delivered 07/30/seeming as promisedWithin a few day's the motion of the right side recliner created a major gash in a part of the right legAt this time I requested a replacement because I had a feeling that the 'good as new' promise could not be keptKyle informed me that this was not possibleThe sofa had to be taken back to Haynes to be repaired
Approximately weeks later I called for a status and was then told that the item was ready for deliveryI was once again informed that all was wellI once again informed Kyle of my previous feelings about the possibilities of my ever having a 'good as new' sofaUpon reception my wife and I noted that th
Leather Furniture Flaking or Peeling
first noticed 3/01/2016, Purchase date 7/6/2015,stock #***,no order # on receipt, Sales Rep Anna she told me on the phone today 3/19/she told me she tells all persons on bloodpressure medication that they should put a cloth cover over where your head and arms rest to prevent this We definetly were not told this or I would not have purchased it, it was payed for with a *** also she said store policy is no free repair or exchange after months purchased year warranty that she said covered everything but it turns out they don't cover this problem
This is the worst place to do business with! I've had NUMEROUS issues with them Now, I'm waiting for their repair person to come "fix" the floor that was scratched from a chair lacking a covering of a nail one one of it's legs Actually, I received a replacement chair when I observed a crushed corner of an arm and a cut through the grass cloth on the first chair Would you believe they brought out a second chair with the same leg missing the nail covering on the same leg? Told I would be the first call of the day so I wouldn't have to wait all day It's a.mand I haven't even had the courtesy of a phone call stating why they still haven't arrived SHADY BUSINESS
Absolutely the worst experience everWill never consider purchasing anything from Haynes Brothers Furniture again Would tell you my experience, but would sound like sour grapesExperience yourself then live with it, just as I will
purchase the Sofa off the floor from Hayes Brother SR New Smyrna Beach Salesman Kyle H***/ownerPurchased 07/26/ Cost $2,(1nctax) purchased as a package with other items and a protection package for the sofaPaid with an AMEX card My wife and I were insured that sofa would be as good as newSofa delivered 07/30/seeming as promisedWithin a few day's the motion of the right side recliner created a major gash in a part of the right legAt this time I requested a replacement because I had a feeling that the 'good as new' promise could not be keptKyle informed me that this was not possibleThe sofa had to be taken back to Haynes to be repaired Approximately weeks later I called for a status and was then told that the item was ready for deliveryI was once again informed that all was wellI once again informed Kyle of my previous feelings about the possibilities of my ever having a 'good as new' sofaUpon reception my wife and I noted that th
Leather Furniture Flaking or Peeling first noticed 3/01/2016, Purchase date 7/6/2015,stock # [redacted] ,no order # on receipt, Sales Rep Anna she told me on the phone today 3/19/she told me she tells all persons on bloodpressure medication that they should put a cloth cover over where your head and arms rest to prevent this We definetly were not told this or I would not have purchased it, it was payed for with a [redacted] also she said store policy is no free repair or exchange after months purchased year warranty that she said covered everything but it turns out they don't cover this problem
This is the worst place to do business with! I've had NUMEROUS issues with them Now, I'm waiting for their repair person to come "fix" the floor that was scratched from a chair lacking a covering of a nail one one of it's legs Actually, I received a replacement chair when I observed a crushed corner of an arm and a cut through the grass cloth on the first chair Would you believe they brought out a second chair with the same leg missing the nail covering on the same leg? Told I would be the first call of the day so I wouldn't have to wait all day It's a.mand I haven't even had the courtesy of a phone call stating why they still haven't arrived SHADY BUSINESS
Worst Furniture store in Volusia County! Buyer beware!! Worst customer service and service deptThe Furniture is far less than qualityIt won't hold up and they stand behind nothingFrom the minute you purchase and leave the store, you are on your own!
A purchase from this company is like throwing your hard earned money out the window!
Only gave star because I had to put something to move forwardIn my book the are a negative They contacted me after I left a bad review on their web site One of the brothers said he would contact me in a couple of weeks after he returned from being out of town That was November 2018, it is now January of They did not provide any satisfaction in customer service at all
I found Haynes Brothers customer service very poorI ordered a recliner April 28thI received the chair May 26thI called them on the day it was received to say there was a problem with the chair I was told to call customer service but they would not be in until May 30thI called days in a row before I got to talk to someoneOn June 2nd I was told the first day they could come look at the chair was June 14thsince I work that day I asked if they could come on June 16thThey said they only do service on WednesdayI arranged for someone to be home on that dayThe person who came basically told them that is the way the chair was madeAfter much discussion with the store they allowed me to bring the chair in on June 18thOnce the chair was brought in they said there was cat scratches on it so I could not return itThey agreed to fix itOn July17th I called to see what was the status of the chair and was told they had just gotten it in the shop the week beforeThe service person then continued to argue loudly with me that there was nothing they could do about the way the chair sits as it was made that way I am very unhappy about their handling of this whole situation and the fact that it took weeks to basically do nothing
purchase the Sofa off the floor from Hayes Brother SR New Smyrna Beach
Salesman Kyle H***/ownerPurchased 07/26/
Cost $2,(1nctax) purchased as a package with other items and a protection package for the sofaPaid with an AMEX card
My wife and I were insured that sofa would be as good as newSofa delivered 07/30/seeming as promisedWithin a few day's the motion of the right side recliner created a major gash in a part of the right legAt this time I requested a replacement because I had a feeling that the 'good as new' promise could not be keptKyle informed me that this was not possibleThe sofa had to be taken back to Haynes to be repaired
Approximately weeks later I called for a status and was then told that the item was ready for deliveryI was once again informed that all was wellI once again informed Kyle of my previous feelings about the possibilities of my ever having a 'good as new' sofaUpon reception my wife and I noted that th
Leather Furniture Flaking or Peeling
first noticed 3/01/2016, Purchase date 7/6/2015,stock #***,no order # on receipt, Sales Rep Anna she told me on the phone today 3/19/she told me she tells all persons on bloodpressure medication that they should put a cloth cover over where your head and arms rest to prevent this We definetly were not told this or I would not have purchased it, it was payed for with a *** also she said store policy is no free repair or exchange after months purchased year warranty that she said covered everything but it turns out they don't cover this problem
This is the worst place to do business with! I've had NUMEROUS issues with them Now, I'm waiting for their repair person to come "fix" the floor that was scratched from a chair lacking a covering of a nail one one of it's legs Actually, I received a replacement chair when I observed a crushed corner of an arm and a cut through the grass cloth on the first chair Would you believe they brought out a second chair with the same leg missing the nail covering on the same leg? Told I would be the first call of the day so I wouldn't have to wait all day It's a.mand I haven't even had the courtesy of a phone call stating why they still haven't arrived SHADY BUSINESS
Absolutely the worst experience everWill never consider purchasing anything from Haynes Brothers Furniture again Would tell you my experience, but would sound like sour grapesExperience yourself then live with it, just as I will