Haynes Design Services LLC

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Dear Revdex.com,I am attaching several documents regarding our experience with this customer and her complaintPlease see detailed records that we submitted to [redacted] , as well as our response to the California AG Public Inquiry UnitWe have tried to work with this customer on many occasions, but as you can see from our documentation from December 2015, I actually suggested she find another supplier, since she returned items often, and we could never make her happy.I would be happy to speak with you about this complaint if necessaryThank you for your consideration,Thalia O [redacted] ***

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

This order eventually got delivered after being in the postal system for several days longer than it should have been, with Priority MailThis was during the Christmas shipping season, so it is not unusual for USPS to have a few more delays than usualAlso, we did not respond to her voicemails
because it was Christmas time, and we were not available on the 24th, 25th, 26th, and 27th Please see our customer relationship management ticket history below I believe we resolved this matter with the customer, who is now happily in possession of her order.Thank you,Thalia O*** ***

This order eventually got delivered after being in the postal system for several days longer than it should have been, with Priority MailThis was during the Christmas shipping season, so it is not unusual for USPS to have a few more delays than usualAlso, we did not respond to her voicemails
because it was Christmas time, and we were not available on the 24th, 25th, 26th, and 27th Please see our customer relationship management ticket history below I believe we resolved this matter with the customer, who is now happily in possession of her order.Thank you,Thalia O*** ***

Dear Revdex.com,My staff asked for my review of *** request, since his products did show signs of wear and the exchange he asked for was well past the 30-day refund/exchange window that our policy statesI did approve his exchange request the same day he filed this complaintWe made the exchange
and sent him the products he asked for, at our loss.

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Dear Revdex.com,My staff asked for my review of *** request, since his products did show signs of wear and the exchange he asked for was well past the 30-day refund/exchange window that our policy statesI did approve his exchange request the same day he filed this complaintWe made the exchange
and sent him the products he asked for, at our loss

Consumer sent additional documentation

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

This customer was refunded on 12/14/as requested, but we only see one communication from her regarding her returnI believe there was a question about it, but in any event, she was refunded on 12/14/Thank you, Thalia

Dear Revdex.com,I am attaching several documents regarding our experience with this customer and her complaintPlease see detailed records that we submitted to *** *** *** ***, as well as our response to the California AG Public Inquiry Unit.? We
have tried to work with this customer on many occasions, but as you can see from our documentation from December 2015, I actually suggested she find another supplier, since she returned items often, and we could never make her happy.I would be happy to speak with you about this complaint if necessaryThank you for your consideration,Thalia O*** ***

Consumer sent additional documentation

This customer was refunded on 12/14/16 as requested, but we only see one communication from her regarding her return. I believe there was a question about it, but in any event, she was refunded on 12/14/16. Thank you, Thalia

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

Dear Revdex.com,I am attaching several documents regarding our experience with this customer and her complaint. Please see detailed records that we submitted to [redacted], as well as our response to the California AG Public Inquiry Unit. We...

have tried to work with this customer on many occasions, but as you can see from our documentation from December 2015, I actually suggested she find another supplier, since she returned items often, and we could never make her happy.I would be happy to speak with you about this complaint if necessary. Thank you for your consideration,Thalia O[redacted]