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Haynes Well & Pump Service, Inc.

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Haynes Well & Pump Service, Inc. Reviews (2)

[redacted],
Thanks for a great job on looking after my safety check and assisting with the sales of my car. Greatly appreciated.
[redacted]

Review: I called Dallas Haynes on 8-16-15 and said I had some rental property that I think has a bad pump, because I had installed a new control box and it blew it right off. I said to put me on your list since this was on a Saturday. I figured he would say Monday but he said he would meet me tomorrow. I said ok. On Sunday Dallas called about 11:40am and said he was leaving his shop heading to the site. I said I would meet him there. I got in front of him at the bottom of the mountain and he followed me there, which was about 12:00 noon. We started pulling the pump and the neighbor across the street came over and started some small talk and made the statement she was shocked to see work on Sunday. Dallas chuckled and said yeah we are old buddies. He replaced pump, pipe, wire, control box, and etc. I asked him how much I owed him and he said it should be around $1,700.00 or so. We left at 2:00 pm. I got his bill and was shocked. I turned it into the insurance company for payment. I guess the insurance office could not understand his pricing either, because the agent called me to discuss what they would pay. After that I did some investing on prices myself. I went to [redacted] and did some pricing:

[redacted] $546 $850.00

Pipe 65 cent foot $1.50 foot

Coupling $3.66 ea $10.00 each

Wire 69 cent ft $2.20 foot

Torgue Arr $8.72 $24.00

Spice Kit $3.24 $12.00

Control Box $72.17 $115.00

Lakos filter $143.00 $145.00

I am a contractor myself and normally the normal is 15% mark-up. I do not know if it is legal to charge so much mark up. Also never at any time did Dallas state that he would be charging extra for Sunday (what happened to his statement of "old buddy?") How does two hours turn into 4.5? I contacted Dallas to tell him about this and he said he would see what he could do. Then his wife called and said they would take 5% off. I said no way - not when you are charging 100% to 2OO% mark up. Also as a contractor, you are required to have a contract. I have never saw or signed any such contract. I also plan on contacting the Contractor's Board on this issue also.

Dallas also never said that his truck was not capable of pulling and replacing my well, that if he did it with his old truck he would have to replace the pipe, which is another reason that was a red flag for insurance - insurance will not pay for all of that. Also I am enclosing what is required by the Contractor's Board.Desired Settlement: Explanation of charges

Business

Response:

To Whom It May Concern Haynes Well & Pump Service did service on a rental property at [redacted] at the request of [redacted] made on * 8 - 15 -2015 .Dallas Haynes owner of Haynes Well went there on 8-16-2015 all work was done at Mr [redacted] satisfactory and water was back on .This was a insurance clam and was marked so on his invoice Electrical Storm .He later did contact Dallas and was told if he sent in his payment on time he would get a 5% discount . We are not wholesalers and yes we do charge retail .This matter has been sent to our attorney for nonpayment. On Oct 6 2015 our attorney sent him a letter for collection and he had 10 days to respond and has not done so .Our office also placed a Lien on said property. Now still without payment we are forced to take a Warrant in Debt in the [redacted] County General District Court for nonpayment .When he calls our company for service that is a verbal agreement that when we complete the work the home owner is obligated to pay the bill .Thank You Tina C Haynes Co-Owner Haynes Well & Pump Service

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The prices I was referring to when I submitted my material was retail with no mark up. I have contacted the Contractors Board. I do not even think that there is even a business license for Haynes Well and Pump Service - at least you cannot find on in the Contractor's License Board. I think the Haynes like to make up their rules as they go along. If they will provide me with their supplier's prices, I will gladly pay that with 15% markup as the normal. If they are going to call these outrage amounts of mark up, they need to inform the customer prior to doing the work. So I guess we will see what the Contractors Board has to say about their actions. There are regulations and guidelines to follow.

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Description: WATER WELL DRILLING & SERVICE, PUMPS-SERVICE & REPAIR

Address: 980 Roanoke Street, Christiansburg, Virginia, United States, 24073

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