I have communicated with Cindy [redacted] to discuss this problem. I have let her know after doing some...
investigation that a claim was never made by Art [redacted] and his blasting company. That the responsibility lies with Art [redacted] and his blasting company and not Shugart Homes. I explained to Ms [redacted] that upon investigation found that a claim was never filed and that I insisted on one being filed. On July 26 of last week a file has been started on that claim for 413 Paul Pope Road in our Planters Walk subdivision. I asked her to please let me know if she has not heard from the insurance company in the next week.
We would like to rectify this unfortunate situation. I will be contacting our customer to hopefully meet in person and go over her issues together. Tell us why here...
Shugart Enterprises is simply following the guidelines of not only the
NC Real Estate Commission but also the terms of the contract that the buyer
signed. We are currently working with [redacted] in order to resolve
this matter. Once we receive a denial letter from [redacted],...
we can
sign the termination of contract and return the earnest money. In good
faith that the buyer was going to close on the home, Shugart went ahead and
followed through on their part of the contract by adding additional items that
the buyer had requested.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12593899, and find that this resolution is satisfactory to me.
Regards,
Beverly [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Until the work completed(correctly) I will not accept the response. They were made aware that there were problems a prior to all of the rain coming but failed to address the issues. I sent them emails 3 times that week. My first email was sent out Sat. (April 15th) to make sure it would be in Darrell’s hands first thing Monday morning. The first reply I received was from customer care around 11:30 on April 21 wanting to know if Ken or Darrell had contacted me which I had not. I received a response from Ken around 7:00 p.m. the same day (April 21). The matting was not put under the downspout in the front of the house. This is most likely why the front yard had areas to wash out. The low areas in the back where water stood previously were not corrected. The area where my property buts up next to my neighbor’s property washed out before the landscaper came out and it is still washing under the matting they put down. The water still sits under my driveway. I was told prior to closing the silk pond would be closed. There is still water pooling in the area. It is not safe to have standing, stagnant water or an area that holds that much moisture. Being outside in the evenings is virtually impossible due to the mosquitoes breeding in the area of the silk pond. Information in regards to things of this magnitude would have definitely made me reevaluate where I built my home. Knowing it was supposed to be closed and there should not be any water back there after construction on the street was completed was in the equation as to where to build the house. Not sure how they can tell me that it’s not going to be back there then renege on their word once I am in the house.
Regards,
[redacted]
Tell us why here...Ms. [redacted] will not let us on her property to make repairs. She admits this in her complaint. She also admits we have already corrected many punch-list-type items since closing.Ms. [redacted] has verbally abused the contractors trying to make the repairs. She threatens a TV and social...
media blitz if we don’t do everything she demands, no matter how unreasonable. She has tried to enlist neighbors in her smear campaign, but they have refused because they are happy with their Shugart-built houses. At one point, we told Ms. [redacted] that, since she was apparently unhappy with the house, we would buy it back from her at its purchase price plus $10,000.00, but she refused. We remain willing to work with Ms. [redacted] to make any needed repairs, but only under an agreement with guidelines and a neutral third-party arbiter who decides whether a repair has been made.
I have communicated with Cindy [redacted] to discuss this problem. I have let her know after doing some...
investigation that a claim was never made by Art [redacted] and his blasting company. That the responsibility lies with Art [redacted] and his blasting company and not Shugart Homes. I explained to Ms [redacted] that upon investigation found that a claim was never filed and that I insisted on one being filed. On July 26 of last week a file has been started on that claim for 413 Paul Pope Road in our Planters Walk subdivision. I asked her to please let me know if she has not heard from the insurance company in the next week.
We would like to rectify this unfortunate situation. I will be contacting our customer to hopefully meet in person and go over her issues together. Tell us why here...
Shugart Enterprises is simply following the guidelines of not only the
NC Real Estate Commission but also the terms of the contract that the buyer
signed. We are currently working with [redacted] in order to resolve
this matter. Once we receive a denial letter from [redacted],...
we can
sign the termination of contract and return the earnest money. In good
faith that the buyer was going to close on the home, Shugart went ahead and
followed through on their part of the contract by adding additional items that
the buyer had requested.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12593899, and find that this resolution is satisfactory to me.
Regards,
Beverly [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Until the work completed(correctly) I will not accept the response. They were made aware that there were problems a prior to all of the rain coming but failed to address the issues. I sent them emails 3 times that week. My first email was sent out Sat. (April 15th) to make sure it would be in Darrell’s hands first thing Monday morning. The first reply I received was from customer care around 11:30 on April 21 wanting to know if Ken or Darrell had contacted me which I had not. I received a response from Ken around 7:00 p.m. the same day (April 21). The matting was not put under the downspout in the front of the house. This is most likely why the front yard had areas to wash out. The low areas in the back where water stood previously were not corrected. The area where my property buts up next to my neighbor’s property washed out before the landscaper came out and it is still washing under the matting they put down. The water still sits under my driveway. I was told prior to closing the silk pond would be closed. There is still water pooling in the area. It is not safe to have standing, stagnant water or an area that holds that much moisture. Being outside in the evenings is virtually impossible due to the mosquitoes breeding in the area of the silk pond. Information in regards to things of this magnitude would have definitely made me reevaluate where I built my home. Knowing it was supposed to be closed and there should not be any water back there after construction on the street was completed was in the equation as to where to build the house. Not sure how they can tell me that it’s not going to be back there then renege on their word once I am in the house.
Regards,
[redacted]
Tell us why here...Ms. [redacted] will not let us on her property to make repairs. She admits this in her complaint. She also admits we have already corrected many punch-list-type items since closing.Ms. [redacted] has verbally abused the contractors trying to make the repairs. She threatens a TV and social...
media blitz if we don’t do everything she demands, no matter how unreasonable. She has tried to enlist neighbors in her smear campaign, but they have refused because they are happy with their Shugart-built houses. At one point, we told Ms. [redacted] that, since she was apparently unhappy with the house, we would buy it back from her at its purchase price plus $10,000.00, but she refused. We remain willing to work with Ms. [redacted] to make any needed repairs, but only under an agreement with guidelines and a neutral third-party arbiter who decides whether a repair has been made.