Hays Utility South Corporation

Revdex.com – [redacted] – [redacted] Marie ***, Hays Utility South Corporation is merely the billing and collection agency for the Municipality you live in, [redacted] We are contracted by the District to enforce the rules and regulations set forth by your Water District’s Rate Order Hays Utility South does not set fees, delinquent process, late fees, cut off fees or water and sewer ratesOur records show that your bill was sent via [redacted] on October 3rd and our GPS system shows that a door hanger was placed at your address October 22ndThe Rate Order is a legal document created by each Municipal Utility DistrictThe Rate Order specifies the rates that are to be charged to all of its customersIt sets policies and procedures for monthly water and sewer service rate schedules for all user classes, security deposit schedules for customer accounts, penalty fees for delinquent accounts, disconnect fees for delinquent accounts, procedures and important dates for billing of accounts, requirements for new taps and connections to the District’s system, and water tap fee scheduleAll Municipal Utility Districts are managed by an elected Board of DirectorsEach Director on the Board is a resident or a property owner within the boundaries of the DistrictThe Board of Directors conducts a meeting, usually every month, to transact the business of the DistrictThese meetings are open to the public and you are welcome to attend the meetings of your District

In December 2016, Mrs*** had a balance due of $on due date of 12/12/This was not paid until 1/4/so the balance incurred a late penalty which made the balance $Mrs*** paid $on 1/14/by checkThe balance due on 1/10/was $and was not paid until
1/17/There was a late penalty that incurred on 1/11/in the amount of $With the payment of $98.06, this left Mrs*** with a balance forward of $The new bill was $which leaves a total balance of $We received a returned payment of $on 1/27/with a return fee of $35.00, this brings the total balance on the account $We sent a door hanger out on 1/30/for the returned payment (the door hanger was written in pen, not green sharpie as stated in the complaint)On 1/31/a door hanger was automatically generated for the past due balance on the account (before the payment of $was returned) and was hung that dayThat door hanger fee of $was added to the account as a result of the past due payment that was not paid by 1/30/(which is stated in the delinquent bill and letter that Mrs*** received)We did waive the door hanger fee as a curtesy to Mrs***This door hanger fee was in fact generated correctlyBoth door hangers along with the letter and bill showed payment needs to be in office no later than 2/1/The payment was not in our office by 2/1/so the services were terminated on 2/2/(as stated on all notices)Due to the serviced being terminated there was a $cut off fee and a $additional deposit owed which brings a total balance due of $to be restoredOn 2/6/we went back out to verify everyone that should be off is still offAt that time, we found the services to be back onThere was an additional $fee applied since we had to turn the services back off and lock the meter which left a balance at that time of $to be restored. Mrs*** has been billed times, penalized times, cut off times and she has returned payment on the account.We are only the utility company that provides services to the district of *** ***We are required by *** *** to enforce the rules and regulation that is set in the rate order they have provided us

Revdex.com – [redacted] – [redacted]   Marie [redacted], Hays Utility South Corporation is merely the billing and collection agency for the Municipality you live in, [redacted]. We are contracted by the District to enforce the rules and regulations set forth by...

your Water District’s Rate Order.  Hays Utility South does not set fees, delinquent process, late fees, cut off fees or water and sewer rates. Our records show that your bill was sent via [redacted] on October 3rd and our GPS system shows that a door hanger was placed at your address October 22nd. The Rate Order is a legal document created by each Municipal Utility District. The Rate Order specifies the rates that are to be charged to all of its customers. It sets policies and procedures for monthly water and sewer service rate schedules for all user classes, security deposit schedules for customer accounts, penalty fees for delinquent accounts, disconnect fees for delinquent accounts, procedures and important dates for billing of accounts, requirements for new taps and connections to the District’s system, and water tap fee schedule. All Municipal Utility Districts are managed by an elected Board of Directors. Each Director on the Board is a resident or a property owner within the boundaries of the District. The Board of Directors conducts a meeting, usually every month, to transact the business of the District. These meetings are open to the public and you are welcome to attend the meetings of your District.