I am writing in regards to complaint # [redacted] .In response to a claim that has been made on Hugh's Transport Incon January 17, The claimant reported that he was in an accident involving a Hugh's Transport snow plowHugh's does not have or do any contracting with snow removal or have any snow plowsAs far as the aftermath of the accident an Hugh's Transport tow truck was on the sceneThe complainant at that time advised he did not know and was unsure if he had insurance on the vehicleHe was advised that we could remove the vehicle for him and have it taken to our lot for storage since the vehicle was sitting non operable in the roadway and that most likely the state would not let the vehicle sit there until a tow truck from another area could get to the accident scene due to the road conditionsThe customer agreed and the vehicle was loaded out of the roadway and hauled back to Hugh's lot after waiting for the police to issue him a failure to maintain control summons and giving the complainant a ride back to his houseThe following day the complainants insurance called and advised they were coming to look at the vehicle and do an assessment this making us believe that he had insurance and they would be covering the billAfter not hearing anything an attempt to contact the complainant was made but unsuccessful On or about February 28, The complainant called and advised that he didn't have insurance nor the other vehicle that he hit would cover his lossesWhen advised he would be responsible for the towing and storage bill he became irate and unreasonable on the phoneAfter a second call he was advised that we would drop all the storage fees on the vehicle if he would have it removed from our lotAt that time he became irate again and started using fowl language and advised he was not paying anything and he was not responsibleNo further contact has been made with him since.Thank You, The Accounting Office of Hugh's Transport IncPh [redacted]
I am writing in regards to complaint # [redacted] .In response to a claim that has been made on Hugh's Transport Incon January 17, The claimant reported that he was in an accident involving a Hugh's Transport snow plowHugh's does not have or do any contracting with snow removal or have any snow plowsAs far as the aftermath of the accident an Hugh's Transport tow truck was on the sceneThe complainant at that time advised he did not know and was unsure if he had insurance on the vehicleHe was advised that we could remove the vehicle for him and have it taken to our lot for storage since the vehicle was sitting non operable in the roadway and that most likely the state would not let the vehicle sit there until a tow truck from another area could get to the accident scene due to the road conditionsThe customer agreed and the vehicle was loaded out of the roadway and hauled back to Hugh's lot after waiting for the police to issue him a failure to maintain control summons and giving the complainant a ride back to his houseThe following day the complainants insurance called and advised they were coming to look at the vehicle and do an assessment this making us believe that he had insurance and they would be covering the billAfter not hearing anything an attempt to contact the complainant was made but unsuccessful On or about February 28, The complainant called and advised that he didn't have insurance nor the other vehicle that he hit would cover his lossesWhen advised he would be responsible for the towing and storage bill he became irate and unreasonable on the phoneAfter a second call he was advised that we would drop all the storage fees on the vehicle if he would have it removed from our lotAt that time he became irate again and started using fowl language and advised he was not paying anything and he was not responsibleNo further contact has been made with him since.Thank You, The Accounting Office of Hugh's Transport IncPh [redacted]