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Hayward Industries, Inc.

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Hayward Industries, Inc. Reviews (1)

Review: On June 20, 2014 we purchased a Hayward H100id1 pool heater from Leslie's Pools in Parma, Ohio. We had great success with it through last season. We opened our pool at the end of April of 2015 and the heater worked fine through Saturday, May 9, 2015. On the morning of Sunday, May 10, 2015 I noticed that the pool was heating at it's normal rate and realized that cool air was blowing out of the vent that is normally very not to the touch. The fan was working, new sand was in the filter, the heater was getting accurate gas and water but the pilot was not igniting and staying lit. You can hear a click when the heater turns on but no heat and no pilot light.I contacted Leslie's Pool who gave me the phone number for Hayward Pool Products service. After mutliple attempts to contact the company, we were left on hold totaling over 3 hours without one live person picking up the phone. It continued to say all operators were busy helping other customers. I have now gone three days without a heater that is under one year old and still under warranty. I am angry that with each day of no human response I am out another day of enjoying my pool with the end of my one year warranty looming closer. I want a response from the company on how they are going to repair/replace the heater at no cost to me. I have completed an online request to the company with no response. I want to use my pool and have it ready for an upcoming graduation party. I have included my address and my phone number for contact. What are my next steps in resolving this matter? Hayward is a very large company and can afford time, communication and product replacement.Desired Settlement: An immediate response from the company replacing the heater at no cost to me. With the warm weather upon us I want to use my pool in the comfortable environment that Hayward promises their consumers.

Business

Response:

We will contact the customer and offer to have the heater inspected to determine what is needed.

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Description: Swimming Pool Equipment & Supplies

Address: 1 Hayward Industrial Drive, Clemmons, North Carolina, United States, 27012

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