Hayward Remodeling

I have checked our database here at Mazda and do not have anyone that goes by *** ***. If you have a VIN# for this client, I can attempt to pull some information
My apologies
Best,
Mike

I was just talking to our sales dept.,and was told,our sales person was able to get the vehicle the customer wanted from another dealer.After the customer gave approval,our sales person had vehicle sent to Putnam.Everything was OK at time of delivery.One to two wks
later customer said this was
not the vehicle he wanted,Our sales person has many years of experience and would never bring a vehicle from another dealer without approval from the customerBEST REGARDS,JOE

The office received the refund for this cancellation last week. We have issued a check and have sent it to the lender

On [redacted], [redacted] 11, [redacted] we received a phone call from [redacted] who said her nanny had experienced an a “shuddering” of the vehicle when accelerating and an instance of the vehicle shutting down in an intersection.  I advised her to have the vehicle towed to [redacted]...

as they (the [redacted]) reside in [redacted].  On [redacted], [redacted] 12th [redacted] called complaining that she had been unable to get Jim (service manager, Royal Motors) to return her calls.  In an effort to gain control of the issue, I offered to have the vehicle towed from [redacted] to our dealership in [redacted]:

Initial Business Response /* (1000, 5, 2015/06/12) */
We have contacted the customer twice and left messages. We are trying to remedy this situation. This is the back story about the situation.
The customer purchased a battery from [redacted] Volvo on 3/18/2011 on a repair order. The battery does...

have a warranty with full replacement including labor up to 24 months but after 25 months the battery is prorated and there is no compensation for labor. When she called us on 3/30/15, we would have told her that she purchased the battery 48 months ago and that Volvo will pay for 24% of the new battery and that she would have to pay for labor.
We would like to remedy this situation, please have the customer contact us.