"Client ordered a Greek key style ribbon trim roman shade on 12/4/The item shipped on 2/3/via USPS priority mail and was received on 2/5/Product was shipped promptly upon completion At Window Treatments by Melissa we use a product called Dritz Disappearing Ink PenDetails about the product can be viewed on the Dritz website here [redacted] This product is used to draw the Greek key shape onto the fabric and then the ribbon is sewn where the pattern was drawnDritz claims the marker disappears in 2-days, but in our experience with the product (years) this has not proved to be true on items with a canvas baseIt takes 7-days to disappear from canvasBut it does, in fact, disappearClient was notified of this and was told that if she didn't want to wait the ten days that the marker does go away immediately if a damp cloth of fresh water is lightly dabbed on the productClient informed WTbM she was not interested in waiting and advised WTbM to take corrective action to satisfy her unhappiness with having to wait for the product to disappearClient was notified by WTbM that refunds cannot be offered on items that are not defectiveClient then threatened to send the item back in exchange for a refundClient was informed that sending back a non defective item would not result in a refundThus, the item was refused upon receipt WTbM has made thousands of window treatments using the Dritz productIt is used not only on the Greek key style, but also marks where the hem is sewn on all the window treatments we produceThe ink has always disappearedWe have been using the same canvas and ribbon that made client's shade for three and a half yearsWTbM has never had a complaint about the ink not disappearing." Thank you for your time and attention to this matter Melissa Laymon Owner/Operator of Window Treatments by Melissa, LLC
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I remain wholly unsatisfied with the product and believe that it is defective as the ink stains remain on the fabric Never once did the company state that at refund was not available, as the owner claims in the response to my complaint I attach the entire thread of communications with the company below for your referrence: I have not responded because none of this is necessaryThe ink will go awayYou just need to waitI do appreciate you bringing this to my attentionBut I know it will go awayI have been using this product for almost years and while some people do notice it upon receipt of the item, I have never heard back from them after explaining what the product is because it goes away On Thu, Mar 6, at 9:AM, [redacted] < [redacted] > wrote: It has now been a week and no response Very disappointing service I am returning the product today via priority mail to the address on the original shipping label I expect a full refund as soon as this is received A response to this e-mail would be both appreciated and professional On Thu, Feb 27, at 3:PM, [redacted] wrote: There has been very little progress, at least not to my satisfaction At this point I will be returning the window treatment for a full refund Please reply with a return authorization, return address and method of refund On Wed, Feb 12, at 5:PM, Melissa Butler wrote: It will go awaySorry, I guess I sent it to soonBut whether I held on to it till it went away or you wait now there would have been some waitingI apologizeI have been using this product for yearsIt goes away On Wed, Feb 12, at 5:PM, [redacted] wrote: Some of the marker is under the ribbon and showing through so that I cannot use a wash cloth on it Sent from my iPhone On Feb 12, 2014, at 4:PM, Melissa Butler wrote: It will go awayTry using a damp wash cloth On Wed, Feb 12, at 3:PM, [redacted] < [redacted] > wrote: Hi- Just wanted to let you know that the ink marks have still not gone away and I received the shade a week agoI am willing to wait another day, but I really do feel that I have waited long enough for it to fix itself, don't you? [redacted] Sent from my iPhone On Feb 5, 2014, at 2:PM, "Window Treatments by Melissa, LLC" wrote: Oh! I'm sorry I didn't warm you ahead if timeWe use disappearing ink pens to mark the pattern placementThose should be gone in a day it twoI'm so sorry I forgot to warn youYou can also wipe them off with a lightly damp clothBut they will be gone in a day or twoI'm so sorry to have worried youTry a damp cloth if it's bothering you right nowOtherwise a day or two of time will do it On Feb 5, 2014, at 2:PM, [redacted] < [redacted] > wrote: I received the window treatment in the mail today and was pleased until I took it out of the boxThere are ink and other marks all over the fabricThere are purple lines under the ribbon which are completely obvious when you hold it upI can't believe that it was even sent out to me like thisI am so disappointed in the quality of your productI will be happy to send you picturesI don't even want this redoneYou can credit me the full amount back [redacted] Sent from my iPhone On Jan 28, 2014, at 8:PM, Melissa Butler wrote: HI, yes, I have you on the schedule for completion this week! We had a few set backs and bad weather, etcBut we are doing our darndest to make up for itI'll be in touch soon :) On Tue, Jan 28, at 2:PM, [redacted] < [redacted] > wrote: Hi- just wanted to check in on the status of my order...I ordered Greek key roman shade Thanks, [redacted] Sent from my iPhone On Nov 28, 2013, at 3:PM, "Window Treatments by Melissa, LLC" wrote: SorryHere it is! On Nov 28, 2013, at 11:AM, [redacted] < [redacted] > wrote: Hi- Thank you for getting back to me For some reason I did not get the link that you sentCould you try again? Thanks, [redacted] Sent from my iPhone On Nov 28, 2013, at 9:AM, Melissa Butler wrote: Hi! Thank you for your interest! Here is a link to my ribbon supplierYou may choose any of these colorsAt checkout, there will be a place to enter a note to meThere you can enter your desired ribbon color and its number Let me know if you have anymore questionsI am happy to help! M Regards, [redacted]
The no returns and no refunds is in our policies section on our websiteThe item was initially refused because the proposed resolution was a refundIf you send it back for corrections it will be acceptedPlease send the item back and I will gladly remove any remaining ink stains from the product upon receipt and return it promptlyBut we will not offer a refund on a non defective itemI understand you feel the item is defective and I am willing to correct the defect and send it back to you as a whole complete product without the ink defectI can fix this problem upon arrival and have it back to you promptly
"Client ordered a Greek key style ribbon trim roman shade on 12/4/The item shipped on 2/3/via USPS priority mail and was received on 2/5/Product was shipped promptly upon completion At Window Treatments by Melissa we use a product called Dritz Disappearing Ink PenDetails about the product can be viewed on the Dritz website here [redacted] This product is used to draw the Greek key shape onto the fabric and then the ribbon is sewn where the pattern was drawnDritz claims the marker disappears in 2-days, but in our experience with the product (years) this has not proved to be true on items with a canvas baseIt takes 7-days to disappear from canvasBut it does, in fact, disappearClient was notified of this and was told that if she didn't want to wait the ten days that the marker does go away immediately if a damp cloth of fresh water is lightly dabbed on the productClient informed WTbM she was not interested in waiting and advised WTbM to take corrective action to satisfy her unhappiness with having to wait for the product to disappearClient was notified by WTbM that refunds cannot be offered on items that are not defectiveClient then threatened to send the item back in exchange for a refundClient was informed that sending back a non defective item would not result in a refundThus, the item was refused upon receipt WTbM has made thousands of window treatments using the Dritz productIt is used not only on the Greek key style, but also marks where the hem is sewn on all the window treatments we produceThe ink has always disappearedWe have been using the same canvas and ribbon that made client's shade for three and a half yearsWTbM has never had a complaint about the ink not disappearing." Thank you for your time and attention to this matter Melissa Laymon Owner/Operator of Window Treatments by Melissa, LLC
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I remain wholly unsatisfied with the product and believe that it is defective as the ink stains remain on the fabric Never once did the company state that at refund was not available, as the owner claims in the response to my complaint I attach the entire thread of communications with the company below for your referrence: I have not responded because none of this is necessaryThe ink will go awayYou just need to waitI do appreciate you bringing this to my attentionBut I know it will go awayI have been using this product for almost years and while some people do notice it upon receipt of the item, I have never heard back from them after explaining what the product is because it goes away On Thu, Mar 6, at 9:AM, [redacted] < [redacted] > wrote: It has now been a week and no response Very disappointing service I am returning the product today via priority mail to the address on the original shipping label I expect a full refund as soon as this is received A response to this e-mail would be both appreciated and professional On Thu, Feb 27, at 3:PM, [redacted] wrote: There has been very little progress, at least not to my satisfaction At this point I will be returning the window treatment for a full refund Please reply with a return authorization, return address and method of refund On Wed, Feb 12, at 5:PM, Melissa Butler wrote: It will go awaySorry, I guess I sent it to soonBut whether I held on to it till it went away or you wait now there would have been some waitingI apologizeI have been using this product for yearsIt goes away On Wed, Feb 12, at 5:PM, [redacted] wrote: Some of the marker is under the ribbon and showing through so that I cannot use a wash cloth on it Sent from my iPhone On Feb 12, 2014, at 4:PM, Melissa Butler wrote: It will go awayTry using a damp wash cloth On Wed, Feb 12, at 3:PM, [redacted] < [redacted] > wrote: Hi- Just wanted to let you know that the ink marks have still not gone away and I received the shade a week agoI am willing to wait another day, but I really do feel that I have waited long enough for it to fix itself, don't you? [redacted] Sent from my iPhone On Feb 5, 2014, at 2:PM, "Window Treatments by Melissa, LLC" wrote: Oh! I'm sorry I didn't warm you ahead if timeWe use disappearing ink pens to mark the pattern placementThose should be gone in a day it twoI'm so sorry I forgot to warn youYou can also wipe them off with a lightly damp clothBut they will be gone in a day or twoI'm so sorry to have worried youTry a damp cloth if it's bothering you right nowOtherwise a day or two of time will do it On Feb 5, 2014, at 2:PM, [redacted] < [redacted] > wrote: I received the window treatment in the mail today and was pleased until I took it out of the boxThere are ink and other marks all over the fabricThere are purple lines under the ribbon which are completely obvious when you hold it upI can't believe that it was even sent out to me like thisI am so disappointed in the quality of your productI will be happy to send you picturesI don't even want this redoneYou can credit me the full amount back [redacted] Sent from my iPhone On Jan 28, 2014, at 8:PM, Melissa Butler wrote: HI, yes, I have you on the schedule for completion this week! We had a few set backs and bad weather, etcBut we are doing our darndest to make up for itI'll be in touch soon :) On Tue, Jan 28, at 2:PM, [redacted] < [redacted] > wrote: Hi- just wanted to check in on the status of my order...I ordered Greek key roman shade Thanks, [redacted] Sent from my iPhone On Nov 28, 2013, at 3:PM, "Window Treatments by Melissa, LLC" wrote: SorryHere it is! On Nov 28, 2013, at 11:AM, [redacted] < [redacted] > wrote: Hi- Thank you for getting back to me For some reason I did not get the link that you sentCould you try again? Thanks, [redacted] Sent from my iPhone On Nov 28, 2013, at 9:AM, Melissa Butler wrote: Hi! Thank you for your interest! Here is a link to my ribbon supplierYou may choose any of these colorsAt checkout, there will be a place to enter a note to meThere you can enter your desired ribbon color and its number Let me know if you have anymore questionsI am happy to help! M Regards, [redacted]
The no returns and no refunds is in our policies section on our websiteThe item was initially refused because the proposed resolution was a refundIf you send it back for corrections it will be acceptedPlease send the item back and I will gladly remove any remaining ink stains from the product upon receipt and return it promptlyBut we will not offer a refund on a non defective itemI understand you feel the item is defective and I am willing to correct the defect and send it back to you as a whole complete product without the ink defectI can fix this problem upon arrival and have it back to you promptly