Hazel & Bo Reviews (%countItem)
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Hazel & Bo Rating
Address: 2209 - 660 Nootka Way, Port Moody, British Columbia, Canada, V3H 0B7
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Address: 2209 - 660 Nootka Way, Port Moody, British Columbia, Canada, V3H 0B7
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I don't want my child wearing potentially contaminated clothing. I reported it to the post office.
I'm still within the return window but that would require me to handle the questionable clothing and packaging, put the items back in the wet bags, and return it in the original condition (do I resoak everything?).
Buyer beware.
So from it not being shipped, to being shipped, to being out of stock and then to getting a shipment email… this company is a scam! Won’t give my money back AND they just dropship from China which you can literally find on Aliexpress and will wait the same amount of time. I own a small shop myself and I cannot believe this is how some “owners“ do things.
SCAM*
Went to return it and that isn't an easy matter either. U have to beg for a return address and say you have to include the receipt you received. However you don't receive a receipt.
Don't be disappointed by ordering from the company
robin klemme
NEVER use this company!
Ordered in middle of May, and still haven’t received my package now in August! Supposedly, resent another package, and still haven’t received that either.. apparently stuck in Chinese customs.
Have asked for a refund multiple times and my request have been ignored.
This is a *** company and should be shut down.
Hi ***,
We are very sorry that shipping has taken so much longer than usual over the past months.
Your original package was finally delivered on August 12 with tracking number ***. You can track it here ***
The replacement that were sent are still in transit and have the tracking number ***. The package can be tracked here *** You can see the shipping date and updates in the tracking history.
My apologies again for the inconvenience caused.
Best regards,
Cara
Complaint: ***
I am rejecting this response because:my parcel took three months to come, the only times they got onto it was because I pestered them, when it did finally come, it was not worth the money, the clothes are shoddily made with a lot of dangling cottons, the fabric is inferior, one outfit was meant to be pale grey with white stars and cane in black and white stripes, BUT the clincher is that they are all marked Dry clean recommended ..... for children’s clothes !!! Also some of them will no longer fit as they took so long. I will NEVER deal with this firm again.
Sincerely
I placed an order June 8th of 2020. The company informed me that I will have my product in Max 5 weeks. I was ok with that. 5 weeks after that I reached out to the company requesting an update on my order. They told me to wait 10 more days and if the package wasn’t received by then they would refund me the full amount. 10 days passed and still no package. When I reached out to the company they told they didn’t respond. 2 weeks after that I received the package and the company emailed me showing me that I received the package. I reached out to play pal and couldn’t resolve the issue with them either. This has been an absolute horrific experience with that company and I know that I’ll never get my money back.
Hi ***,
we are sorry your order took longer than usual to arrive during the current circumstances and worldwide delivery delays. You may return any items you do not wish to keep for a full refund.
We will send you an email with the return instructions. All returns are eligible for a full refund if they are shipped off within 14 days of receiving them (they do NOT have to reach us within those 14 days). You can find the full refund policy here ***
Best regards,
Cara
I ordered from this company in April, 2020. I still haven't received my order. I keep emailing them, requesting a refund and they keep giving me the same line of crap . They won't refund my money.
Hi ***,
Your order has already been refunded, however it will take up to 10 business days for the refund to show in your account. You should have already received the refund notification email.
Your items are still in transit and will arrive. I hope you enjoy them when they do. My apologies for the inconvenience of slow shipping during this time.
Best regards,
Cara
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. (I will believe it when I see it)
Sincerely
I ordered from this company in April, 2020. I still haven't received my order. I keep emailing them, requesting a refund and they keep giving me the same line of crap . They won't refund my money.
Hi ***,
Your order has already been refunded, however it will take up to 10 business days for the refund to show in your account. You should have already received the refund notification email.
Your items are still in transit and will arrive. I hope you enjoy them when they do. My apologies for the inconvenience of slow shipping during this time.
Best regards,
Cara
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. (I will believe it when I see it)
Sincerely
I ordered from this company in April, 2020. I still haven't received my order. I keep emailing them, requesting a refund and they keep giving me the same line of crap . They won't refund my money.
Hi ***,
Your order has already been refunded, however it will take up to 10 business days for the refund to show in your account. You should have already received the refund notification email.
Your items are still in transit and will arrive. I hope you enjoy them when they do. My apologies for the inconvenience of slow shipping during this time.
Best regards,
Cara
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. (I will believe it when I see it)
Sincerely
Never received my products. I ordered them on April 10th. The company states shipping takes 2-3 weeks which has come and gone now. The tracking has shown the same thing since April 15th. I emailed the company initially to ask about where the products were and they told me they were stuck in customs. Then I recently emailed them and asked for a refund since it’s been over 3 weeks and still no delivery and no change in tracking and they refused to refund my money. At this point this is theft since they took my money and have not produced a product! I want a refund for my order that never arrived!
I have refunded the customer, although her order is expected to be delivered by May 15th with USPS tracking number *** and you can track it here
***
I will attach a screenshot of the refund despite delivery and would appreciate this complaint being removed.
Thank you,
Cara
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
Never received my products. I ordered them on April 10th. The company states shipping takes 2-3 weeks which has come and gone now. The tracking has shown the same thing since April 15th. I emailed the company initially to ask about where the products were and they told me they were stuck in customs. Then I recently emailed them and asked for a refund since it’s been over 3 weeks and still no delivery and no change in tracking and they refused to refund my money. At this point this is theft since they took my money and have not produced a product! I want a refund for my order that never arrived!
I have refunded the customer, although her order is expected to be delivered by May 15th with USPS tracking number *** and you can track it here
***
I will attach a screenshot of the refund despite delivery and would appreciate this complaint being removed.
Thank you,
Cara
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
Never received my products. I ordered them on April 10th. The company states shipping takes 2-3 weeks which has come and gone now. The tracking has shown the same thing since April 15th. I emailed the company initially to ask about where the products were and they told me they were stuck in customs. Then I recently emailed them and asked for a refund since it’s been over 3 weeks and still no delivery and no change in tracking and they refused to refund my money. At this point this is theft since they took my money and have not produced a product! I want a refund for my order that never arrived!
I have refunded the customer, although her order is expected to be delivered by May 15th with USPS tracking number *** and you can track it here
***
I will attach a screenshot of the refund despite delivery and would appreciate this complaint being removed.
Thank you,
Cara
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I purchased two baby outfits from the company, I contacted customer service and asked to return the items. I was given instructions on how to do so, and followed them explicitly. I received an email from
Yvonne in customer support stating that she required a tracking number for my return. I was never instructed by Yvonne nor does it state anywhere in their online website return policy that a tracking number is required for the return. Yvonne then stated that since I can not provide said tracking number she is unable to refund my order. I spent over $20 USD shipping the package back via *** and am very disappointed to learn that they will not refund my order.
Dear ***,
Our customer service rep unfortunately asked the customer for a return tracking number in response to the customer informing us they had shipped off their return. It is not a requirement to have tracking. We usually only ask if the customers happens to have tracking if there is an issue with the return (e.g. it has been over 30 days). The return to date has not yet reached us (it has been 9 days since shipping which is not at all unusual for a package from the USA to Canada).
As I understand our customer service rep gave an incorrect impression by asking for the tracking, I have since replied to the customer personally (please see the screenshots attached) and refunded the customer today without having received the return yet. I have also talked to the customer service rep to clarify our requirements and avoid any issues in the future.
Best regards
I purchased two baby outfits from the company, I contacted customer service and asked to return the items. I was given instructions on how to do so, and followed them explicitly. I received an email from
Yvonne in customer support stating that she required a tracking number for my return. I was never instructed by Yvonne nor does it state anywhere in their online website return policy that a tracking number is required for the return. Yvonne then stated that since I can not provide said tracking number she is unable to refund my order. I spent over $20 USD shipping the package back via *** and am very disappointed to learn that they will not refund my order.
Dear ***,
Our customer service rep unfortunately asked the customer for a return tracking number in response to the customer informing us they had shipped off their return. It is not a requirement to have tracking. We usually only ask if the customers happens to have tracking if there is an issue with the return (e.g. it has been over 30 days). The return to date has not yet reached us (it has been 9 days since shipping which is not at all unusual for a package from the USA to Canada).
As I understand our customer service rep gave an incorrect impression by asking for the tracking, I have since replied to the customer personally (please see the screenshots attached) and refunded the customer today without having received the return yet. I have also talked to the customer service rep to clarify our requirements and avoid any issues in the future.
Best regards
I purchased two baby outfits from the company, I contacted customer service and asked to return the items. I was given instructions on how to do so, and followed them explicitly. I received an email from
Yvonne in customer support stating that she required a tracking number for my return. I was never instructed by Yvonne nor does it state anywhere in their online website return policy that a tracking number is required for the return. Yvonne then stated that since I can not provide said tracking number she is unable to refund my order. I spent over $20 USD shipping the package back via *** and am very disappointed to learn that they will not refund my order.
Dear ***,
Our customer service rep unfortunately asked the customer for a return tracking number in response to the customer informing us they had shipped off their return. It is not a requirement to have tracking. We usually only ask if the customers happens to have tracking if there is an issue with the return (e.g. it has been over 30 days). The return to date has not yet reached us (it has been 9 days since shipping which is not at all unusual for a package from the USA to Canada).
As I understand our customer service rep gave an incorrect impression by asking for the tracking, I have since replied to the customer personally (please see the screenshots attached) and refunded the customer today without having received the return yet. I have also talked to the customer service rep to clarify our requirements and avoid any issues in the future.
Best regards