Hazel Homes

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My wife and I did water the lawn dailyWe got up every morning and dragged hoses and sprinklers all around the lawn to ensure the lawn was well waterIt was clearly evident from the first day that there was unusual wear around the checkerboard pieces where water had been already washing way the dirt from in between the sections of sod from the first dayIf the lawn had not been watered the patches that are there and are alive would not have survived eitherIt is obvious that the sod was faulty because not all the sod failedAdditionally, the two other houses that were shot at about the same time as mine all have terrible lawnsIt is clear that the sod that was provided was badThe houses across the street all have sod lawns that were not in fact not watered dailyWe live across the street and can clearly see when personnel were over there working itMy wife does not work and it was easy for her to monitor the work that was done across the streetFor the amount of money that we spent on this house at the minimum we would expect a satisfactory lawnIt is additionally disheartening when it takes this amount of effort to get a representative to come to my home and talk to me in personIt clearly demonstrates and indifference to their customers Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] We began watering the yard the next day (Thursday) and began watering the yard twice everydayThe sprinkler is on an automatic timer that waters it in the morning and again at nightThankfully we were smart enough to take pictures with time stamps of the yard being watered almost everyday since we knew this would be a problem as everything else has been alreadyThe problem with the mulch is the new mulch is bark mulch and not shredded mulchAs per saying we didn't follow direction for the lawn there was no directions given to begin with but we still watered it knowing it needed to be watered dailyI have emails of everything showing how this situation was handled by Hazel and pictures to prove everything Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] has contacted me and they are scheduled to come by on 1/3/ I am pleased that they are coming to evaluate/repair my issue.Window over the main entrance was repaired last week with caulking I do want to thank Doug! He has always been very professional in our dealings with him and it is greatly appreciated! However, someone put in the comments that this occurred after the year walk through Again, this was documented prior to and never addressed but it's fixed now...just wanted to reiterate that.The pipe cover in the front yard is not fixed They must be referring to a different issue that we had with water sitting in our back yard due to our nieghbors sump pump drain that was fixed previously Regards, [redacted] *

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]We began watering the yard the next day (Thursday) and began watering the yard twice everydayThe sprinkler is on an automatic timer that waters it in the morning and again at nightThankfully we were smart enough to take pictures with time stamps of the yard being watered almost everyday since we knew this would be a problem as everything else has been alreadyThe problem with the mulch is the new mulch is bark mulch and not shredded mulchAs per saying we didn't follow direction for the lawn there was no directions given to begin with but we still watered it knowing it needed to be watered dailyI have emails of everything showing how this situation was handled by Hazel and pictures to prove everything Regards, [redacted]

The homeowner was advised at initial walk through and at the one year walk through to contact the flooring subcontractor regarding any flooring issueWe are not sure if that was done, regardless we contacted the subcontractor and requested that they investigate the complaintMany times the issue described results from lack of homeowner maintenanceWe are waiting for a report from the subcontractorThere was never a determination that the vinyl was “cut short” It appeared as if damage had occurred to the window after the one year walk throughRegardless, a repair was made to the window The water pipe issue was resolved prior to the complaint

Ms***, With respect to the above referenced complaint our response is as follows: As of the date of closing, August 4, 2015, the sod was in good conditionAs part of the pre-closing walk through Mr*** was informed that new sod needed to be thoroughly soaked over an extended
period for it to properly grow.Following those instructions became even more important as the area was suffering through high heat and lack of rainfallDespite Mr***’s assertions, his lawn was not properly watered for the existing conditions resulting in its current stateMr*** was informed that sod was not an item warrantied by Hazel Homes prior to closing on his homeAlthough Mr*** asserts that the lawns on lots with new construction were not tended, the fact is that Hazel Homes personnel did in fact work to ensure that the lawns were thoroughly watered on a regular basis so that, “all he empty new home construction lawns directly across the street all have beautiful lawns…” Hazel Home Customer Service responses are reviewed by managementMr*** was advised of this and that the proper channel for communication was through Customer ServiceA site superintendent would be willing to meet with Mr***, however, it will not change Hazel Homes’ position with regard to his lawn. Stephen GN***, Esq.CEOHazel Land Companies, Inc.Hazel Homes, LLC

Ms***,
">With respect to the above referenced complaint our response is as follows:
As of the date of closing, August 4, 2015, the sod was in good conditionAs part of the pre-closing walk through Mr*** was informed that new sod needed to be thoroughly soaked over an extended period for it to properly growFollowing those instructions became even more important as the area was suffering through high heat and lack of rainfallDespite Mr***’s assertions, his lawn was not properly watered for the existing conditions resulting in its current stateMr*** was informed that sod was not an item warrantied by Hazel Homes prior to closing on his homeAlthough Mr*** asserts that the lawns on lots with new construction were not tended, the fact is that Hazel Homes personnel did in fact work to ensure that the lawns were thoroughly watered on a regular basis so that, “all he empty new home construction lawns directly across the street all have beautiful lawns…”
Hazel Home Customer Service responses are reviewed by managementMr*** was advised of this and that the proper channel for communication was through Customer ServiceA site superintendent would be willing to meet with Mr***, however, it will not change Hazel Homes’ position with regard to his lawn
Stephen GN***, EsqCEO
Hazel Land Companies, IncHazel Homes, LLC

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My wife and I did water the lawn dailyWe got up every morning and dragged hoses and sprinklers all around the lawn to ensure the lawn was well waterIt was clearly evident from the first day that there was unusual wear around the checkerboard pieces where water had been already washing way the dirt from in between the sections of sod from the first dayIf the lawn had not been watered the patches that are there and are alive would not have survived eitherIt is obvious that the sod was faulty because not all the sod failedAdditionally, the two other houses that were shot at about the same time as mine all have terrible lawnsIt is clear that the sod that was provided was badThe houses across the street all have sod lawns that were not in fact not watered dailyWe live across the street and can clearly see when personnel were over there working itMy wife does not work and it was easy for her to monitor the work that was done across the streetFor the amount of money that we spent on this house at the minimum we would expect a satisfactory lawn.It is additionally disheartening when it takes this amount of effort to get a representative to come to my home and talk to me in personIt clearly demonstrates and indifference to their customers
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My wife and I did water the lawn daily. We got up every morning and dragged hoses and sprinklers all around the lawn to ensure the lawn was well water. It was clearly evident from the first day that there was unusual wear around the checkerboard pieces where water had been already washing way the dirt from in between the sections of sod from the first day. If the lawn had not been watered the patches that are there and are alive would not have survived either. It is obvious that the sod was faulty because not all the sod failed. Additionally, the two other houses that were shot at about the same time as mine all have terrible lawns. It is clear that the sod that was provided was bad. The houses across the street all have sod lawns that were not in fact not watered daily. We live across the street and can clearly see when personnel were over there working it. My wife does not work and it was easy for her to monitor the work that was done across the street. For the amount of money that we spent on this house at the minimum we would expect a satisfactory lawn.
It is additionally disheartening when it takes this amount of effort to get a representative to come to my home and talk to me in person. It clearly demonstrates and indifference to their customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] has contacted me and they are scheduled to come by on 1/3/17.  I am pleased that they are coming to evaluate/repair my issue.
Window over the main entrance was repaired last week with caulking.  I do want to thank Doug!  He has always been very professional in our dealings with him and it is greatly appreciated!  However, someone put in the comments that this occurred after the 1 year walk through.  Again, this was documented prior to and never addressed but it's fixed now...just wanted to reiterate that.
The pipe cover in the front yard is not fixed.  They must be referring to a different issue that we had with water sitting in our back yard due to our nieghbors sump pump drain that was fixed previously.
Regards,
**

To whom it may concern:The tree is in the process of being replaced. As to the yard, all settlement issues were repaired and the sod replaced. The homeowner was given clear instructions as to proper care of a newly sodded yard.However, despite the homeowner’s...

statements, he failed to properly care for the newly installed sod. There is still a possibility that the sod will recover, if the homeowner follows the care instructions by thoroughly soaking the sod for the recommended period. It is to be noted that other homeowners whose yards were sodded from the same sod shipment have had no issues. As to mulch color, that is the nature of shredded mulch that exposure to sun and air will cause unequal coloring; however, it will be replaced as well.  Please contact us if any additional information is needed.Kindest regards,[redacted]Marketing DirectorHazel Homes, LLC540.479.4414 [email protected] cellhttp://www.hazelhomesva.comEqual Housing Opportunity

Good morning.  My name is [redacted].  Below is the list of items of concern that were submitted.  The vinyl in the upstairs bathroom was supposed to be replaced.  It is cut short and separating from the caulking.The large window over the front door has a gap on the trim....

 This was supposed to be investigated, not sure the repair action.The water pipe cover in the front yard isn't seated properly.  This was supposed to be resituated so it can rest properly.Please let me know f you require any additional information.r/[redacted]

To whom it may concern:The tree is in the process of being replaced. As to the yard, all settlement issues were repaired and the sod replaced. The homeowner was given clear instructions as to proper care of a newly sodded yard.However, despite the homeowner’s statements, he failed to...

properly care for the newly installed sod. There is still a possibility that the sod will recover, if the homeowner follows the care instructions by thoroughly soaking the sod for the recommended period. It is to be noted that other homeowners whose yards were sodded from the same sod shipment have had no issues. As to mulch color, that is the nature of shredded mulch that exposure to sun and air will cause unequal coloring; however, it will be replaced as well.  Please contact us if any additional information is needed.Kindest regards,[redacted]Marketing DirectorHazel Homes, LLC540.479.4414 [email protected] cellhttp://www.hazelhomesva.comEqual Housing Opportunity

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
We began watering the yard the next day (Thursday) and began watering the yard twice everyday. The sprinkler is on an automatic timer that waters it in the morning and again at night. Thankfully we were smart enough to take pictures with time stamps of the yard being watered almost everyday since we knew this would be a problem as everything else has been already. The problem with the mulch is the new mulch is bark mulch and not shredded mulch. As per saying we didn't follow direction for the lawn there was no directions given to begin with but we still watered it knowing it needed to be watered daily. I have emails of everything showing how this situation was handled by Hazel and pictures to prove everything. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] has contacted me and they are scheduled to come by on 1/3/17.  I am pleased that they are coming to evaluate/repair my issue.Window over the main entrance was repaired last week with caulking.  I do want to thank Doug!  He has always been very professional in our dealings with him and it is greatly appreciated!  However, someone put in the comments that this occurred after the 1 year walk through.  Again, this was documented prior to and never addressed but it's fixed now...just wanted to reiterate that.The pipe cover in the front yard is not fixed.  They must be referring to a different issue that we had with water sitting in our back yard due to our nieghbors sump pump drain that was fixed previously.
Regards,
**

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]We began watering the yard the next day (Thursday) and began watering the yard twice everyday. The sprinkler is on an automatic timer that waters it in the morning and again at night. Thankfully we were smart enough to take pictures with time stamps of the yard being watered almost everyday since we knew this would be a problem as everything else has been already. The problem with the mulch is the new mulch is bark mulch and not shredded mulch. As per saying we didn't follow direction for the lawn there was no directions given to begin with but we still watered it knowing it needed to be watered daily. I have emails of everything showing how this situation was handled by Hazel and pictures to prove everything. 
Regards,
[redacted]

1.       The homeowner was advised at initial walk through and at the one year walk through to contact the flooring subcontractor regarding any flooring issue. We are not sure if that was done, regardless we contacted the subcontractor and requested that they investigate the...

complaint. Many times the issue described results from lack of homeowner maintenance. We are waiting for a report from the subcontractor. There was never a determination that the vinyl was “cut short”.2.       It appeared as if damage had occurred to the window after the one year walk through. Regardless, a repair was made to the window.3.       The water pipe issue was resolved prior to the complaint.

Review: We closed on our house January 8th 2015. Before closing (in mid December) we stated that the ground was sinking around the house and garage and wanted it fixed before closing. We were told repeatedly that it would be fixed after we closed on the house by the end of January.. A week later after a good rain our front yard developed a large sinkhole so we again contacted them saying this needed to be fixed ASAP. We were told it would be fixed within a couple weeks due to the weather. After repeated calls and emails someone finally came out May 6th to attempt to fix our yard issues. They added dirt along the foundation walls and beside the garage as well as to the sinkhole in the front yard and put down sod. We began watering the sod that night and have watered it twice daily since but all of the sod is dead as well as most of our bushes and a tree on the side of the house. We again emailed them saying this was a problem on Monday may 11th. The response we got was we didn't water the yard so thankfully we took pictures daily of the yard showing the dead grass and everything while it was being water. We again emailed telling them this wasn't true and we just want it taken care of after waiting over 5 months but they emailed back saying they would not replace the sod. The other problem is that the mulch they put in 2 spots is a complete different color and type than the other mulch. We have had numerous problems with customer service after the sale for various different things and it's very clear after your in the house and they have the check they could care less about fixing anything.Desired Settlement: We want our front yard finished like the other new houses in the neighborhood. That's what we paid for when we bought the house and that's what we expect.

Business

Response:

To whom it may concern:The tree is in the process of being replaced. As to the yard, all settlement issues were repaired and the sod replaced. The homeowner was given clear instructions as to proper care of a newly sodded yard.However, despite the homeowner’s statements, he failed to properly care for the newly installed sod. There is still a possibility that the sod will recover, if the homeowner follows the care instructions by thoroughly soaking the sod for the recommended period. It is to be noted that other homeowners whose yards were sodded from the same sod shipment have had no issues. As to mulch color, that is the nature of shredded mulch that exposure to sun and air will cause unequal coloring; however, it will be replaced as well. Please contact us if any additional information is needed.Kindest regards,[redacted]Marketing DirectorHazel Homes, LLC540.479.4414 [email protected] cellhttp://www.hazelhomesva.comEqual Housing Opportunity

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

We began watering the yard the next day (Thursday) and began watering the yard twice everyday. The sprinkler is on an automatic timer that waters it in the morning and again at night. Thankfully we were smart enough to take pictures with time stamps of the yard being watered almost everyday since we knew this would be a problem as everything else has been already. The problem with the mulch is the new mulch is bark mulch and not shredded mulch. As per saying we didn't follow direction for the lawn there was no directions given to begin with but we still watered it knowing it needed to be watered daily. I have emails of everything showing how this situation was handled by Hazel and pictures to prove everything.

Regards,

Review: We purchased a brand new home in [redacted] from Hazel Homes. During the walkthrough inspection we noticed that the grass was a bit patchy and obviously not lush, and noticed that our neighbors yards also did not look healthy. We were told to water it daily and it would fill in. After $250 water bill the first month and dragging hoses and sprinklers around the yard every morning, the entire backyard died and the front yard is terribly patchy. Both our neighbors who moved in within a few months of us also have terrible lawns. We sent a letter two months after moving is to say that we were give bad sod, but Customer Service replied after waiting for two weeks that Hazel Homes does not warranty their lawns and refused to do anything about it. After asking to speak to anyone higher than customer service, Hazel Homes refused to respond with any point of contact information other than their customer service email. Incidentally, all the empty new construction homes lawns directly across the street all have beautiful lawns with no one tending to them.Desired Settlement: Its clearly obvious that Hazel Homes delivered a defective product. The sod was bad and dying when it was laid down and never recovered despite receipts for hoses, sprinklers, and water bills showing that it was watered. For almost $480,000 for a brand new construction house, I expect a green lawn to come with the house that lasts more than a month. At the very least, leadership at Hazel Homes would show they care enough about their customers that they would come by my home and meet with me rather than hiding behind a customer service email address.

Business

Response:

Ms. [redacted], With respect to the above referenced complaint our response is as follows: As of the date of closing, August 4, 2015, the sod was in good condition. As part of the pre-closing walk through Mr. [redacted] was informed that new sod needed to be thoroughly soaked over an extended period for it to properly grow.Following those instructions became even more important as the area was suffering through high heat and lack of rainfall. Despite Mr. [redacted]’s assertions, his lawn was not properly watered for the existing conditions resulting in its current state. Mr. [redacted] was informed that sod was not an item warrantied by Hazel Homes prior to closing on his home. Although Mr. [redacted] asserts that the lawns on lots with new construction were not tended, the fact is that Hazel Homes personnel did in fact work to ensure that the lawns were thoroughly watered on a regular basis so that, “all he empty new home construction lawns directly across the street all have beautiful lawns…” Hazel Home Customer Service responses are reviewed by management. Mr. [redacted] was advised of this and that the proper channel for communication was through Customer Service. A site superintendent would be willing to meet with Mr. [redacted], however, it will not change Hazel Homes’ position with regard to his lawn. Stephen G. N[redacted], Esq.CEOHazel Land Companies, Inc.Hazel Homes, LLC

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My wife and I did water the lawn daily. We got up every morning and dragged hoses and sprinklers all around the lawn to ensure the lawn was well water. It was clearly evident from the first day that there was unusual wear around the checkerboard pieces where water had been already washing way the dirt from in between the sections of sod from the first day. If the lawn had not been watered the patches that are there and are alive would not have survived either. It is obvious that the sod was faulty because not all the sod failed. Additionally, the two other houses that were shot at about the same time as mine all have terrible lawns. It is clear that the sod that was provided was bad. The houses across the street all have sod lawns that were not in fact not watered daily. We live across the street and can clearly see when personnel were over there working it. My wife does not work and it was easy for her to monitor the work that was done across the street. For the amount of money that we spent on this house at the minimum we would expect a satisfactory lawn.It is additionally disheartening when it takes this amount of effort to get a representative to come to my home and talk to me in person. It clearly demonstrates and indifference to their customers.

Regards,