Hazleton Physical Therapy

Review: After reading all the positive advertising about a wellness program called Metabolic RX Therapy, I called Hazleton physical therapy to join. I spoke to [redacted] who told me what my doctor needed to prescribe to have my insurance cover the service. I hand delivered it on nov.21,2011. I started the program 11/30/11 with an [redacted] giving me a physical evaluation which [redacted] my therapist, would use to plan my program.The program was supposed to focus on cardio exercises, weight training, diabetic control and weight loss.[redacted] ignored the Metabolic RX therapy components and did his own thing. It consisted of mostly of repeatitive motion exercises on my feet and shoulders. I thought of the advertising as a contract for those services.After a few of [redacted]'s "no pain no gain" interpretation of this program,I had to quit. My feet and right should were making it impossible to function.I had walked into what the ads said would help me and could bearly walk out.Desired Settlement: Hazleton Physical therapy should be held responsible for all the expenses I incured because I did not receive the advertised activities. Ex: pay for the needed walker and orthodics.

Business

Response:

December 3, 2013Dear [redacted],I am surprised to hear about the complaint made by [redacted] regarding the Physical Therapy she received at our facility. As [redacted], DPT the treating physical therapist in this case is no longer employed at Hazleton Physical Therapy; I would like to provide the written response based on her medical records.First of all, I am disappointed [redacted] did not approach us to attempt to resolve this issue.In response to her specific complaints, the Metabolic Rx program is a program we have to assist people with medical problems, such as pain, to lose weight. Part of the program consists of exercises which is a part of most comprehensive weight loss programs. Due to [redacted]’s medical history, specifically her pain complaints worst in the left low back and leg including her heel, it was determined she would benefit from physical therapy services including modalities, manual therapies and exercises to assist with pain so she would be able to exercise. This was explained to [redacted] as with all of our clients and she consented to her treatments, along with the exercise program.Treatment proceeded initially to help with her pains and she participated in an exercise program based on her physical capabilities. Exercises were performed with a maximum of 11b weights with repetitions of 10 each in the legs and between 20-40 in the arms. She started to complain of heel pain increasing prior to her 4th visit with no mention as to what the increase was attributed to. Treatment then was directed to help with her heel pain and the exercises were actually discontinued after her 5th visit due to the pain complaints. “No pain no gain” is not part of our treatment culture. Some medical records actually indicate her verbalizing she felt pain relief after receiving treatment on her heel. At no time was there mention of shoulder pain. She attended a total of 10 visits with her last visit being on 12/30/2011.Based on the medical records, treatment was explained and was consented to. It’s unfortunate [redacted] feels her problem with her heel and shoulder was directly due to treatment received but be assured we care about our clients and their welfare. We would not do anything intentionally to misrepresent our treatments, what they consist of and cause harm to our clients. I therefore take this complaint very seriously and would love to resolve this situation.I am not sure this is the best forum to come to a solution and I would like to reach out to [redacted] to meet with me so we may discuss this further. I am not sure if I should do this or have you mediate this meeting. Please let me know what the best course of action should be.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Dear [redacted],Enclosed are documents that respond to [redacted]'s letter.I REJECT his solution to talk about his misrepresentation of treatments found in the Metabolic RX program. I've tried to get him to call me.I believe, after reading the enclosed material, that the Revdex.com should give him a negative posting.It would be wonderful to be reimbursed for gas to see 5 foot specialists and 4 rounds of therapy . I believe he should pay for all the equipment I've purchased to help me walk. The pain meds should also be covered. His therapist [redacted] did not plan a program in accordance with Metabolic RX. I believe if he had I would not have been injured. Ting knew I was developing problems from [redacted]'s methods. I refuse to let [redacted] touch me at the end of Dec.Thank you for letting me send all this info in the old- fashioned way. I live in a town of 800 and my cell phone rarely works and high speed internet doesn't really exist.Have a happy and healthy holiday

Regards,[redacted]