HB Auto & AC

HB Auto has taken great care of all of our vehicles for yearsThey don't try to fix what's not brokenWe've never had to return to fix a problem twiceHonest and fast serviceIt's hard to find a good mechanic… Highly recommend Patrick and HB Auto!

ID # ***
Dear sirs, I hope this time line format helps to make things clear as they ,
happenedI'll include copies of the invoices from history to help understand
communications we had with customer
Nov 30, 2012--140,odometer --lnv# ***-- checked oil level,
had to
add 1/quartsThere was less than 25% oil capacity in motor! May have
damaged motor at this point- oil leaks through out motor including in turbo
boost passage to motor indicating a common failure of turbo seal leak
Dangerous because may go undetected - another common leak at turbo oil line,
we resealed it to reduce oil leaks-- other work done on AC, starter, knock
sensor replacement, wash bottom to find leaks after - customer understood
may still have leaks - it is the responsibility of the driver of a vehicle to make
sure enough oil or fluids are in vehicle to avoid failure
1/months- ,miles
Feb 2, -- 142,odometer- lnv# -- customer comes in for brake
repair, tells us he is adding a quart a day of oil - large oU leak detected at front
of motor -- wash again because so oily
1/months -7,miles
Jul 18, 2013-149,odometer-lnv# --we installed oil pan gasket,
timing belt, tensioner, water pump, thermostat, seals at valve cover and front
main motor sealMotor seal appears to have been a major source of oil leakclean
motor again
months-- 4,miles
Sep 16,2013- 153,odometer-- lnv# -- AC not working property,
needed time to detect teak at condenser, customer declined -- no large oil leaks
detected at this time indicating main seal we replaced appeared to be largest
leak the motor had, no charge to customer
months -7,miles
Jan 10, -- 160,odometer --lnv# 17459, for record keeping-- motor
fails, customer thinks we are to blame because of a rub spot on timing belt we
installed ,miles ago--- investigating motor at another repair facility did not
indicate timing belt failure -- as stated before, motor may have been
compromised many times before because of long history of oil leaks and
customer allowing oil level to drop- rub spot on timing belt common on
Mitsubishi motors where plastic cover warps and curls into belt near crankNo
major damage to belt, was still in place and functional as pictures we took
indicate - this type of damage occurs from failure of rod bearings from LOW OIL
DAMAGE OR WEARThe whole under side of the motor is going to be bathed in
oil from the hole created by such damage

Review: I began taking my White Plymouth Laser 2.0 Turbo (License# [redacted])to HB Auto & AC to get serviced for various issues including oil leaks. -My first invoice(11/30/2012) was to fix the starter, the AC, and my oil leaks. The bill came out to $1,100. They said my major oil leaks were my oil pan seal, knock sensor, and turbo line. They fixed it and said there should be no more oil leaks. -I then drove to Arizona to visit family, and the car had lost 2 quarts upon arrival. I informed the autoshop of this and brought my car in again on 2/2/2013...they rechecked my car for oil leaks, and they charged me again to clean all oil from under car. I had my brake master cylnder replaced as well. This invoice was $327.27. They said they said that they couldn't see any oil leaks but recommended that my Timing Belt be replaced because could possibly be leaking there. HB Auto & A/C mailed me a letter stating that my timing belt may need to be replaced. -Unfortunately,I left for a job and was not able to bring my car in for awhile. I brought the car in on 7/18/2013. They then charged me a 3rd time to clean my car of oil and find oil leaks. They said the culprit of the oil leaks was my timing belt so I had it replaced my water pump,thermostat,and resealing my oil pan. The bill came out to $1,620. --On January 6th while driving on the 405 northbound going approximately 65mph in the fast lane, I heard a big thump as if something hit the undercarriage of my car, and my car lost power. It was a very scary situation, I almost crashed but I luckily made it over 4 lanes of traffic to the right shoulder. There were fluids all over the ground. My new autoshop and insurance adjuster deemed that a piston went through the backside of my engine block behind my A/C compressor. They also noticed the car still had many oil leaks, and that the oil pan seal was poorly done. My timing belt also had a big groove in it as if it was placed on improperly. -I notified HB Auto & AC and the denied any responsibilityDesired Settlement: I wish to have HB Auto & A/C **PAY FOR**: new replacement engine that I had to purchase for $1,870 from O'Reillys Auto Parts, the labor included for A & A Auto to replace the engine, plus any extra parts required for repair as well. --Given that I have been out of a car for several weeks, I have a son, and I work, I have had to use a rental car that is costing me $30.00 a day from Enterprise rent a car. I wish to have HB Auto & AC compensate me for the cost of having to use a rental vehicle.

Business

Response:

ID # [redacted].

Dear sirs, I hope this time line format helps to make things clear as they ,

happened. I'll include copies of the invoices from history to help understand

communications we had with customer.

Nov 30, 2012--140,124 odometer --lnv# [redacted]-- checked oil level, had to

add 3 1/2 quarts. There was less than 25% oil capacity in motor! May have

damaged motor at this point- oil leaks through out motor including in turbo

boost passage to motor indicating a common failure of turbo seal leak.

Dangerous because may go undetected - another common leak at turbo oil line,

we resealed it to reduce oil leaks-- other work done on AC, starter, knock

sensor replacement, wash bottom to find leaks after - customer understood

may still have leaks - it is the responsibility of the driver of a vehicle to make

sure enough oil or fluids are in vehicle to avoid failure.

2 1/2 months- 1 ,900 miles

Feb 2, 2013 -- 142,058 odometer- lnv# 16192 -- customer comes in for brake

repair, tells us he is adding a quart a day of oil - large oU leak detected at front

of motor -- wash again because so oily

5 1/2 months -7,250 miles

Jul 18, 2013-149,308 odometer-lnv# 16761 --we installed oil pan gasket,

timing belt, tensioner, water pump, thermostat, seals at valve cover and front

main motor seal. Motor seal appears to have been a major source of oil leakclean

motor again

2 months-- 4,100 miles

Sep 16,2013- 153,316 odometer-- lnv# 17036 -- AC not working property,

needed time to detect teak at condenser, customer declined -- no large oil leaks

detected at this time indicating main seal we replaced appeared to be largest

leak the motor had, no charge to customer

4 months -7,542 miles

Jan 10, 2014 -- 160,856 odometer --lnv# 17459, for record keeping-- motor

fails, customer thinks we are to blame because of a rub spot on timing belt we

installed 11 ,642 miles ago--- investigating motor at another repair facility did not

indicate timing belt failure -- as stated before, motor may have been

compromised many times before because of long history of oil leaks and

customer allowing oil level to drop- rub spot on timing belt common on

Mitsubishi motors where plastic cover warps and curls into belt near crank. No

major damage to belt, was still in place and functional as pictures we took

indicate - this type of damage occurs from failure of rod bearings from LOW OIL

DAMAGE OR WEAR. The whole under side of the motor is going to be bathed in

oil from the hole created by such damage.