HBC Technology LLC

Complaint: [redacted] I am rejecting this response because: My calls and messages haven't been returned since they retracted times this week from completing the job On 1/5/I was notified that a contractor by the name of [redacted] would call to schedule the replacement He called that day and stayed work would start Saturday On Friday I received a txt that work is being delayed due to weather being under degrees On Saturday the contractor calls stating that work was delayed now until next week because the material was not available locally and was being ordered from Corpus that it would arrive Wednesday Granted this material should have already been bought to start on the weekend Now Tuesday comes around I reach out to [redacted] and he states material was not order after all that the company owners want me to choose from colors available at [redacted] *** So Wednesday [redacted] goes to my work to show me the options I can chose from He stayed he would start Thursday to finish Friday Thursday came around and nothing I spoke with [redacted] and stayed material was not available waiting to speak to owners Now I'm at Friday still no answers Spoke to [redacted] contractor and stated he was stopped from starting his not being funded I left messages to both [redacted] and [redacted] with not a single call back Once again I'm being lied to no one from the company is responding or being honest Yet they had no problem cashing in from my Insurance 17k I want my roof replaced and $they stated they would returned when I signed the release of funds over to them Plus I want to be called back and not just hear from contractors without a say Regards, [redacted] ***

There is some truth and some untruth in the statements from the response, the client can call myself, or Sanjuana, or Kevin at anytime, and we always answer our calls, there has been a delay on this project, however we are working diligently to resolve this in a timely manner, please have the client contact me directly, thank you

Complaint: [redacted] I am rejecting this response because: I want to report HBC Tech for failure to fulfil their obligation to replace the roof from my homeSince this summer they cashed 17,from a claim submitted with my insuranceThey have not fulfilled their obligation and I keep being delayed stating that my project is not fundedOwners don't answer back to messages nor callsThe employees who answer can't get any straight answers from them eitherI currently have a home with an uninsured roof while this company profited on my behalf Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I received an email from Mr [redacted] on 6/17/stating that he instructed someone to mail me a check and to call meI have not received no calls or checks Regards, [redacted]

We will contact this client on Monday for scheduling, we have been running behind, I'll make sure it gets taken care of

This was an unfortunate oversight on our part, we will contact the client on Friday and resolve this issue

Please email me directly at *** or call me at ***, we will certainly stand behind our warranty, thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

This client was contacted today

Complaint: [redacted]
I am rejecting this response because:   My calls and messages haven't been returned since they retracted 3 times this week from completing the job.  On 1/5/17 I was notified that a contractor by the name of [redacted] would call to schedule the replacement.  He called that day and stayed work would start Saturday.   On Friday I received a txt that work is being delayed due to weather being under 50 degrees.  On Saturday the contractor calls stating that work was delayed now until next week because the material was not available locally and was being ordered from Corpus that it would arrive Wednesday.   Granted this material should have already been bought to start on the weekend.  Now Tuesday comes around I reach out to [redacted] and he states material was not order after all that the company owners want me to choose from 4 colors available at [redacted].   So Wednesday [redacted] goes to my work to show me the options I can chose from.  He stayed he would start Thursday to finish Friday.    Thursday came around and nothing I spoke with [redacted] and stayed material was not available waiting to speak to owners.  Now I'm at Friday still no answers.   Spoke to [redacted] contractor and stated he was stopped from starting his not being funded.  I left messages to both [redacted] and [redacted] with not a single call back.   Once again I'm being lied to no one from the company is responding or being honest.  Yet they had no problem cashing in from my Insurance 17k.  I want my roof replaced and $1000 they stated they would returned when I signed the release of funds over to them.   Plus I want to be called back and not just hear from contractors without a say.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  they have not contacted me to schedule the date for roof replacement.  My  calls are still not being returned.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I received an email from Mr. [redacted] on 6/17/2016 stating that he instructed someone to mail me a check and to call me. I have not received no calls or checks.  
Regards,
[redacted]

There is some truth and some untruth in the statements from the response, the client can call myself, or Sanjuana, or Kevin at anytime, and we always answer our calls,  there has been a delay on this project,  however we are working diligently to resolve this in a timely manner,  please have the client contact me directly, thank you.

Complaint: [redacted]
I am rejecting this response because:
 
I want to report HBC Tech for failure to fulfil their obligation to replace the roof from my home. Since this summer they cashed 17,000 from a claim submitted with my insurance. They have not fulfilled their obligation and I keep being delayed stating that my project is not funded. Owners don't answer back to messages nor calls. The employees who answer can't get any straight answers from them either. I currently have a home with an uninsured roof while this company profited on my behalf.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:   My calls and messages haven't been returned since they retracted 3 times this week from completing the job.  On 1/5/17 I was notified that a contractor by the name of [redacted] would call to schedule the replacement.  He called that day and stayed work would start Saturday.   On Friday I received a txt that work is being delayed due to weather being under 50 degrees.  On Saturday the contractor calls stating that work was delayed now until next week because the material was not available locally and was being ordered from Corpus that it would arrive Wednesday.   Granted this material should have already been bought to start on the weekend.  Now Tuesday comes around I reach out to [redacted] and he states material was not order after all that the company owners want me to choose from 4 colors available at [redacted].   So Wednesday [redacted] goes to my work to show me the options I can chose from.  He stayed he would start Thursday to finish Friday.    Thursday came around and nothing I spoke with [redacted] and stayed material was not available waiting to speak to owners.  Now I'm at Friday still no answers.   Spoke to [redacted] contractor and stated he was stopped from starting his not being funded.  I left messages to both [redacted] and [redacted] with not a single call back.   Once again I'm being lied to no one from the company is responding or being honest.  Yet they had no problem cashing in from my Insurance 17k.  I want my roof replaced and $1000 they stated they would returned when I signed the release of funds over to them.   Plus I want to be called back and not just hear from contractors without a say.  
Regards,
[redacted]

My issue has been resolved,thank you

Complaint: [redacted]
I am rejecting this response because: I want to report HBC Tech for failure to fulfil their obligation to replace the roof from my home. Since this summer they cashed 17,000 from a claim submitted with my insurance. They have not fulfilled their obligation and I keep being delayed stating that my project is not funded. Owners don't answer back to messages nor calls. The employees who answer can't get any straight answers from them either. I currently have a home with an uninsured roof while this company profited on my behalf.
Regards,
[redacted]