HBO Carports Inc.

Review: I ordered a Carport from HBO carports on March 30 2015 and have yet to receive the product. I have called them multiple times and am given excuses that it will be on the next trip out to your area. This has been going on now for going on eleven weeks. I have had enough. I believe in customer service and am now thinking this company needs investigated. During one of my calls the person I talked to told me that the business was actually a Mexican based company. I don't care where it comes from just want it to be delivered and set up.Desired Settlement: Don't want anymore excuses and lies. Just want our Carport delivered and set up.

Business

Response:

From: HBO Carports Inc. [mailto:[redacted]] Sent: Monday, June 29, 2015 1:57 PMTo: [redacted]Subject: H.B.O CarportsDear Ms.[redacted]This email is in regards to Mr. [redacted] reference # [redacted]. Mr. [redacted] has already been delivered and installed, here at H.B.O we have a time frame of 4-6 weeks that is just a lead time not a guarantee time. We try to deliver all of our customers has soon as possible. He ordered 3/30/2015, from that day froward Mr. [redacted] called and called to ask for a set date. We at the time could not provide him with the information he was requesting. But Mr. [redacted] insisted in calling everyday till he heard what he wanted. We had enough to go to the area and he was delivered and installed. He is now happly with his unit. Thank-You [redacted],HBO Carports

Review: I ordered 3 doors and 2 windows from this company. The order took 7-8 months to get delivered because the lost the original order. The order came and the doors were wrapped in plastic and they assured me the tracks for the doors were inside of the doors that were rolled up' They were not. I called them and they told me they could try to take care of the problem but could not have it taken care of untill spring or summer of 2016. With winter approaching it would be nice to get are doors installed.Please help Thanks [redacted]Desired Settlement: We cneed the tracks for 3 doors that were not received

Business

Response:

From: HBO Carports Inc. [redacted] Sent: Tuesday, November 10, 2015 10:57 AM To: Johana Diaz <[email protected]> Subject: REGARDING [redacted] Dear Johana, We have received this complaint regarding [redacted] on October 30, 2015. Our recent records do show that Mr. [redacted] has contacted our offices regarding his tracks for his garage doors. Mr. [redacted] did purchase an 8x8 Garage Door along with two 10x10 Garage Doors and two 30x30 Windows. HBO Carports delivered those garage doors a long with the windows April 7th through April 10th. Mr. [redacted] requested for a drop off instead of our contractor's installing them onto the unit. I did not receive a call from Mr. [redacted] until three months later letting me know he did not receive the tracks for the doors. We asked Mr. [redacted] when he called as to why he waited so long before calling to let us know about the missing tracks. He replied that he hadn't had a chance to install the doors yet and that he had just unwrapped all the material and noticed they were missing. Each part is individual and Mr. [redacted] should have noticed right away he didn't have tracks. We have discussed this issue with supervisors and unfortunately we cannot provide the tracks without payment. We would like nothing more than a satisfied customer but Mr. [redacted] waited too long before he called in to the company. If Mr. [redacted] would like to purchase new tracks that can be done but he will have to buy them. We are deeply sorry for any inconvenience this has or will cause Mr. [redacted], however at this time we have no further options. Regards, HBO CARPORTS INC-Heather

We are very dissatisfied with this company. We ordered our carport 9-1-15. It was to be delivered in 8-10 weeks. it's Dec 15 and still not here. Called co many time and promised Dec. Now it won't be until Jan. We are in the north & if bad weather it will be spring. This is unexceptable. We have cancelled our order. This does not help all the antique tractors my husband was going to put under it.

I have no complaints about the carport itself. My complete is about the incompatant installers hired by the HBO company. 1. Was supposed to give me an hours notice before arriving. Do not, called when in my driveway. 2. Didn't know the difference between horse shoe stakes and long nails with white cloth tied to them. 3. Immediately stated it would be $50 dollar leveling fee even before knowing where I wanted installed.4. Their idea of leveling was not to dig a trench down 4 inches to meet the low side but to take a concrete block OUT OF MY TRUCK and break it into pieces to raise the low side up.. 5. Every post but one is supported by pieces of MY block, some by two or three pieces stacked together. 6. Left over pieces of block was left inside the carport for my daughter to drive over. 7. Along with the large handful of screws that my husband picked up laying in and around the carport. Can you say flat tires? 8. The pieces of metal and more screws found laying in the grass in my backyard. All of which would have done major damage to a lawn mower and/or anyone standing nearby.9. The damage to my corner landscaping when they left. 10. And finally the cute way that they couldn't understand English when I called to complain!!! I'm still waiting to hear from HBO Carports to see if they value their customers or their incompatant crew.