Good morning, This letter is regarding complaint ID [redacted] The customer put his order in July 1, We do apologize for the delay on delivery and installationLike the customer said we did have some some delay in product due to holidaysThe customer was put on schedule for November 11-12, unfortunately the customer was reschedule do to the installer having a accident near the customers area and his trip would be delayed due to the accidentWe then received a call from our installer that only one of his crew members would go to the hospital and that they would continue the trip but it would be delayed because his truck and trailer got messed up in the accidentOur installers made an afford to complete the job and the customer was installedWe apologize for all the inconvenience and all the troubleWe hope the customer understands and we hope that the customer is satisfied with the product Thank You
I have no complaints about the carport itselfMy complete is about the incompatant installers hired by the HBO companyWas supposed to give me an hours notice before arrivingDo not, called when in my drivewayDidn't know the difference between horse shoe stakes and long nails with white cloth tied to themImmediately stated it would be $dollar leveling fee even before knowing where I wanted installedTheir idea of leveling was not to dig a trench down inches to meet the low side but to take a concrete block OUT OF MY TRUCK and break it into pieces to raise the low side upEvery post but one is supported by pieces of MY block, some by two or three pieces stacked togetherLeft over pieces of block was left inside the carport for my daughter to drive overAlong with the large handful of screws that my husband picked up laying in and around the carportCan you say flat tires? The pieces of metal and more screws found laying in the grass in my backyardAll of which would have done major damage to a lawn mower and/or anyone standing nearbyThe damage to my corner landscaping when they leftAnd finally the cute way that they couldn't understand English when I called to complain!!! I'm still waiting to hear from HBO Carports to see if they value their customers or their incompatant crew
We are very dissatisfied with this companyWe ordered our carport 9-1-It was to be delivered in 8-weeksit's Dec and still not hereCalled co many time and promised DecNow it won't be until JanWe are in the north & if bad weather it will be springThis is unexceptableWe have cancelled our orderThis does not help all the antique tractors my husband was going to put under it
On 4-13-I had ordered a 12x21xftCarport from HBO Inc./ MtAiry, NC The original color I had ordered was called a Q-Gray ! After I looked at this color more closely, I decided that I wanted the Brown ColorSo, I called HBO on the same day I ordered the Carport to, change the color ! I talked with Heather and she said NO Problem in changing the color to Brown, since the order had just been placed ! Today, 5-4-the Carport had arrived with the installers ! Before I had them proceed with the Installation, I had noticed that I Didn't see the Any Brown Panel's ?? So, I asked the Installers, what color do You have for my order ? They responded, Q-Gray ? I advised them of the Mix- Up and called HBO Carports ! I spoke with Heather and her Supervisor, once again,( After being on Hold for Minutes !) and they told me that if I wanted to Re-order, that I would have o Pay and Extra $for Re- Stocking Fees ! I told them that this was their Mistake, Not Mine, so why should I have to Pay Extra ? I even suggested that, I was willing to work something out, as far as keeping the Q-Gray Panels, for a Reduce Price ! They Didn't even want to consider this Option, because this Mix- Up Wasn't their Fault ! I consider myself a Pretty Patient and Understanding Type of Guy and was Very Disappointed on how this Company handles their Customers ! I Don't understand how people can Treat others so Bad, like this company did to me ! The End Result with my Conversation with HBO Carports was, I'll just take my business Elsewhere and they Didn't seem to have a Problem with that, at all !
NEVER ORDER FROM THEM! Drew up plans and they called and confirmed them not once but twice, only to come on sight and build a cookie cutter carpet instead of a barn style building, totally opposite of what I ordered The only thing right was the colorAnd now being told I'm stuck with it because it's already put upAnd they aren't going to even try and do anything to rectify the situationSaying I'M LIVID would be sugar coating it
From: HBO Carports Inc [redacted] Sent: Wednesday, November 18, 9:AMTo: Johana Diaz Subject: ID: [redacted] Good morning, This letter is regarding complaint ID [redacted] I do see that the customer did order in September 15, and yes what they said about our time frame of installation is some what right its actually 4-weeks which is on our contract its not a guaranteed time its just a lead timeWe do apologize for the inconvenience we did have have some issues with a couple of our installers in August that put us behind which makes a domino affectWe know its not the customers fault and we try to send customers out as soon as we canThe customer was scheduled for November 9-13, It got reschedule for Novmeber 16-,due to the installer falling behind on the trip before this customerWe call our installers every morning to note where they are and if they are on schedule or not especially now due to weatherAs soon as we know where the installer is at, we make the best afford to tell our customers and let them know whats going onIf we can find someone else to take the trip we also call our customers to make them awareI have notes here that the customer was to be charge for extra labor which he was aware of and we were aware also and we waived that due to all the troubleThis customer is already due for installation and we hope that he is satisfied with his productWe do apologized for not installing before the deadline but weather has a big part in thisWe hope that the customer reconsiders and is pleased with the product Thank You
Good morning, This letter is regarding complaint ID [redacted] The customer put his order in July 1, We do apologize for the delay on delivery and installationLike the customer said we did have some some delay in product due to holidaysThe customer was put on schedule for November 11-12, unfortunately the customer was reschedule do to the installer having a accident near the customers area and his trip would be delayed due to the accidentWe then received a call from our installer that only one of his crew members would go to the hospital and that they would continue the trip but it would be delayed because his truck and trailer got messed up in the accidentOur installers made an afford to complete the job and the customer was installedWe apologize for all the inconvenience and all the troubleWe hope the customer understands and we hope that the customer is satisfied with the product Thank You
I have no complaints about the carport itselfMy complete is about the incompatant installers hired by the HBO companyWas supposed to give me an hours notice before arrivingDo not, called when in my drivewayDidn't know the difference between horse shoe stakes and long nails with white cloth tied to themImmediately stated it would be $dollar leveling fee even before knowing where I wanted installedTheir idea of leveling was not to dig a trench down inches to meet the low side but to take a concrete block OUT OF MY TRUCK and break it into pieces to raise the low side upEvery post but one is supported by pieces of MY block, some by two or three pieces stacked togetherLeft over pieces of block was left inside the carport for my daughter to drive overAlong with the large handful of screws that my husband picked up laying in and around the carportCan you say flat tires? The pieces of metal and more screws found laying in the grass in my backyardAll of which would have done major damage to a lawn mower and/or anyone standing nearbyThe damage to my corner landscaping when they leftAnd finally the cute way that they couldn't understand English when I called to complain!!! I'm still waiting to hear from HBO Carports to see if they value their customers or their incompatant crew
We are very dissatisfied with this companyWe ordered our carport 9-1-It was to be delivered in 8-weeksit's Dec and still not hereCalled co many time and promised DecNow it won't be until JanWe are in the north & if bad weather it will be springThis is unexceptableWe have cancelled our orderThis does not help all the antique tractors my husband was going to put under it
On 4-13-I had ordered a 12x21xftCarport from HBO Inc./ MtAiry, NC The original color I had ordered was called a Q-Gray ! After I looked at this color more closely, I decided that I wanted the Brown ColorSo, I called HBO on the same day I ordered the Carport to, change the color ! I talked with Heather and she said NO Problem in changing the color to Brown, since the order had just been placed ! Today, 5-4-the Carport had arrived with the installers ! Before I had them proceed with the Installation, I had noticed that I Didn't see the Any Brown Panel's ?? So, I asked the Installers, what color do You have for my order ? They responded, Q-Gray ? I advised them of the Mix- Up and called HBO Carports ! I spoke with Heather and her Supervisor, once again,( After being on Hold for Minutes !) and they told me that if I wanted to Re-order, that I would have o Pay and Extra $for Re- Stocking Fees ! I told them that this was their Mistake, Not Mine, so why should I have to Pay Extra ? I even suggested that, I was willing to work something out, as far as keeping the Q-Gray Panels, for a Reduce Price ! They Didn't even want to consider this Option, because this Mix- Up Wasn't their Fault ! I consider myself a Pretty Patient and Understanding Type of Guy and was Very Disappointed on how this Company handles their Customers ! I Don't understand how people can Treat others so Bad, like this company did to me ! The End Result with my Conversation with HBO Carports was, I'll just take my business Elsewhere and they Didn't seem to have a Problem with that, at all !
NEVER ORDER FROM THEM! Drew up plans and they called and confirmed them not once but twice, only to come on sight and build a cookie cutter carpet instead of a barn style building, totally opposite of what I ordered The only thing right was the colorAnd now being told I'm stuck with it because it's already put upAnd they aren't going to even try and do anything to rectify the situationSaying I'M LIVID would be sugar coating it
From: HBO Carports Inc [redacted] Sent: Wednesday, November 18, 9:AMTo: Johana Diaz Subject: ID: [redacted] Good morning, This letter is regarding complaint ID [redacted] I do see that the customer did order in September 15, and yes what they said about our time frame of installation is some what right its actually 4-weeks which is on our contract its not a guaranteed time its just a lead timeWe do apologize for the inconvenience we did have have some issues with a couple of our installers in August that put us behind which makes a domino affectWe know its not the customers fault and we try to send customers out as soon as we canThe customer was scheduled for November 9-13, It got reschedule for Novmeber 16-,due to the installer falling behind on the trip before this customerWe call our installers every morning to note where they are and if they are on schedule or not especially now due to weatherAs soon as we know where the installer is at, we make the best afford to tell our customers and let them know whats going onIf we can find someone else to take the trip we also call our customers to make them awareI have notes here that the customer was to be charge for extra labor which he was aware of and we were aware also and we waived that due to all the troubleThis customer is already due for installation and we hope that he is satisfied with his productWe do apologized for not installing before the deadline but weather has a big part in thisWe hope that the customer reconsiders and is pleased with the product Thank You