HBO Direct

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, We have looked into the address provided to us in the move out formThe address provided was not entered into our system correctly We will be voiding the current check and re-issuing a new one to the address providedWe are sorry for the inconvenience Young America Realty Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business' response, dated 7/20/2015, indicated a check would be re-issuedFollemails on 7/24/with [redacted] assured this would be handled right awayIt is now 8/2/Still no check Young America is days past due in returning fundsInterest for holding these funds applies Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Young America has issued a stop payment on the original check as of 8/4/A new check has been made available to the tenant by stopping into our main officeAny check stoppage fee was waived, and we consider the account closed and the problem solved [redacted] Property Manager Young America Realty Final Consumer Response / [redacted] (2000, 11, 2015/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment has been receivedMany warned us prior to signing a lease, that we should avoid Young America because of the way they do businessUnfortunately, I did not listenLesson learnedOverall rating: extremely poor customer service and questionable business practices

Initial Business Response / [redacted] (1000, 7, 2015/08/17) */ I have informed [redacted] that I will notify him of entry to his apartment as soon as I am aware of the work being scheduledThe Young America lease does not state that a 24-hour notice is guaranteed, nor am I aware of any such Illinois law which requires 24-hours notice before entering a rental unitIf there is such a law, I apologize that I was not in compliance of that law with the hour notice givenThe continued work being done is to improve the energy efficiency of the all-electric building, which will greatly help each individual resident as they are responsible for paying their electric utility Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not convinced that this firm will adhere to the stipulation in the lease and follow through with future notices of entryHowever, I accomplished the goal of bringing the issue to their attentionTherefore, I accept their response and agree to close this case Additionally, if any material from this complaint is posted for public consumption, I'd like to request that all personally identifying information be omitted, including my name and addressI would like to remain anonymous in regard to this claimThank you greatly for your assistance with the matter!!!

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ We have sent photos of the damage to Mr [redacted] As well as the inspection report of the unitWe are unclear why he did not receive prior correspondence from us on this matter, as we have an automated system that generates notifications and also publishes documents to the tenant portal Regards, Young America Management Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have yet to receive dated pictures showing the alleged damage and have not received original copies of emails that were allegedly sent during June and July warning me of the fees that I incurredI have had some correspondence with Young America via email the past days but all they keep sending me is a summary of the charges with no documentation to justify the chargesAgain, they can keep the security deposit since I am acknowledging some damagesBut the additional $dollar charge and threat of collection was unnecessary and bad business practice

Hello, we sent you an email on 7/11/Please see this email for more details

Hi, ***We are sorry you feel this wayAll units are inspected once a year by our maintenance staffResidents do not need to be present at this timeWe keep records of inspections on fileWe have removed the $for a bleach stain due to replacement of the carpetThe carpet needed to be
replaced due to damage done by a dog in the unitPhotos of the damaged were attached to the email sentLooking up disputes takes a few hours depending on the issues addressedWe respond to all emails in the order in which they are receivedWe apologize for the delay in responseWe do not charge residents for items there were caused prior to their move in (with proper notation)

I am rejecting this response because:
I am aware that Young America Realty sends their unpaid balances to collections on August 1, therefore I have paid the amount dueThe only reason I paid is because we were not able to sort this matter out in a timely fashion due to a lack of timely response, and I did not want this affecting my creditI have, in total, paid Young America Realty $worth of damages when I did not cause any damage to the unitThe unit was extremely outdated upon move in, with torn carpets, damaged appliances, etcUpon move out, my roommate and I were charged for the entirety of the damages done to the unit even though we had no part in these damagesOddly enough, since our move out the entire building has been upgraded and remodeledBecause I was previously charged $for a bleach stain that did not exist, it very much appears that Young America Realty anticipates their tenants to be ignorant to what their charges are for in order to capitalize off them for remodeling purposesYoung America Realty claimed in their response to me that we are being charged for damage to the carpet done by a dog when there was no dog in the unitThis proves to me they have not taken the time to fully review my case yet are standing behind wrongful chargesI have attempted to contact Young America Realty to speak to a customer service representative directly several times over the past two monthsEach time I attempted to explain my situation, I was rudely interrupted and told I can only contact them about this via email and that no representative can help me because they do not have enough information about my caseI had already heard that this company has a reputation for excessive move out charges and poor customer service, and I am displeased to find that this reputation is true

Initial Business Response /* (1000, 6, 2015/08/19) */
We have sent photos of the damage to Mr. [redacted]. As well as the inspection report of the unit. We are unclear why he did not receive prior correspondence from us on this matter, as we have an automated system that generates notifications and...

also publishes documents to the tenant portal.
Regards,
Young America Management
Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive dated pictures showing the alleged damage and have not received original copies of emails that were allegedly sent during June and July warning me of the fees that I incurred. I have had some correspondence with Young America via email the past 3 days but all they keep sending me is a summary of the charges with no documentation to justify the charges. Again, they can keep the security deposit since I am acknowledging some damages. But the additional $158 dollar charge and threat of collection was unnecessary and bad business practice.

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
We have looked into the address provided to us in the move out form. The address provided was not entered into our system correctly.
We will be voiding the current check and re-issuing a new one to the address provided. We are...

sorry for the inconvenience.
Young America Realty
Initial Consumer Rebuttal /* (3000, 7, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' response, dated 7/20/2015, indicated a check would be re-issued. Follow-up emails on 7/24/15 with [redacted] assured this would be handled right away. It is now 8/2/2015. Still no check.
Young America is 30 days past due in returning funds. Interest for holding these funds applies.
Final Business Response /* (4000, 9, 2015/08/05) */
Young America has issued a stop payment on the original check as of 8/4/15. A new check has been made available to the tenant by stopping into our main office. Any check stoppage fee was waived, and we consider the account closed and the problem solved.
[redacted]
Property Manager
Young America Realty
Final Consumer Response /* (2000, 11, 2015/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Payment has been received. Many warned us prior to signing a lease, that we should avoid Young America because of the way they do business. Unfortunately, I did not listen. Lesson learned. Overall rating: extremely poor customer service and questionable business practices.

Initial Business Response /* (1000, 7, 2015/08/17) */
I have informed [redacted] that I will notify him of entry to his apartment as soon as I am aware of the work being scheduled. The Young America lease does not state that a 24-hour notice is guaranteed, nor am I aware of any such Illinois law which...

requires 24-hours notice before entering a rental unit. If there is such a law, I apologize that I was not in compliance of that law with the 22.5 hour notice given. The continued work being done is to improve the energy efficiency of the all-electric building, which will greatly help each individual resident as they are responsible for paying their electric utility.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not convinced that this firm will adhere to the stipulation in the lease and follow through with future notices of entry. However, I accomplished the goal of bringing the issue to their attention. Therefore, I accept their response and agree to close this case.
Additionally, if any material from this complaint is posted for public consumption, I'd like to request that all personally identifying information be omitted, including my name and address. I would like to remain anonymous in regard to this claim. Thank you greatly for your assistance with the matter!!!

Initial Business Response /* (1000, 5, 2015/07/15) */
When receiving the first complaint of the water issue, our maintenance department came up with a possible solution, and that solution was carried out. After the next rain, it was discovered that the original solution did not, in fact, solve the...

problem with water coming in above the patio door. Because the nature of this issue was highly complicated, it was impossible to provide a guaranteed time frame of completion, as requested by the residents. Since, our maintenance team has begun a new remedy. A representative from the City of Bloomington has met with our maintenance team regarding this unit, and is satisfied with our work. We are working diligently to resolve the issue, and will complete all steps necessary.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not excuse that this has been happening since we moved in in may and there was poor communication on young mericas part to convey information to me. The representative from the city of Bloomington is working with you because I called and complained and he thus came out to do an inspection finding sever water damage and mold.If I had not called and complained about the lack of concern and mold in my house, it would still had remained the same with no help from the extremely rude office manager. This was also not addressed in the above statement from young America. I am disappointed with the lack of concern and being told I would not have mold from stephanie and she giving me no time frame or attempt to find out a time frame. Upin inspection, the rep from the city of bloomington told me I have mold and it is clearly visable. Also the maintance man informed me of what was going on. Not once since filing the last complaint has anyone from the office attempted to contact me and fill me in on anything going on with the work being done. It is unacceptable.

Hello, we sent you an email on 7/11/17. Please see this email for more details.

Initial Business Response /* (1000, 5, 2015/08/11) */
Resident moved into unit and notified Lessor of a bug she found in the unit. We had pest control come over and treat for general bugs as well as bed bugs even though no confirmation of bed bugs existed in the unit. Lessor replaced mattress,...

boxspring, and frame for tenant as she requested DESPITE no evidence of bed bugs in the unit.
Lock of the door was fixed, new weather stripping was put to ensure sealed closure, and unit was cleaned again.
All issues are fixed, and unit is again in great condition.