HCE Systems, Inc. Reviews (4)
HCE Systems, Inc. Rating
Description: AIR CONDITIONING CONTRACTORS & SYSTEMS, HEATING & AIR CONDITIONING, AIR CONDITIONING REPAIR, VENTILATING CONTRACTORS, AIR DUCT CLEANING, HEATING CONTRACTORS, GEOTHERMAL HEATING/COOLING, ELECTRICIANS
Address: 440 Hawthorne Drive, Norton, Virginia, United States, 24273
Phone: |
Show more...
|
Web: |
www.lennoxdealer.com
|
Add contact information for HCE Systems, Inc.
Add new contacts
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A detailed invoice has been mailed with no finance charges applied
OK well lets start that they never returned a call except only when I called them...Now its week 3 and still no calls...never used propane fire place and pilot is bad and they say this is normal. Last time I called they had no clue as to what was going on. Even tho they said parts are on back order. Going to have to call them again and see why they haven't called. As far as I'm concerned poor customer service. And poor product being that we never used it.
Review: Here is the message again: June 10, 2015, an HCE person serviced my cooling system. Always before, the service person gave me a written detailed report at time of service, and I paid the service charge at that time. No exceptions. The June 10 person said HCE would send me a bill. He had written up nothing. In August I received a bill from HCE for $345.42. There was no explanation of the charges; just the blank statement saying I owed $345.42. I called [redacted] (I believe he is owner, or part owner) and ask him to send to me a detailed list of what the charges were for. Said he would. In Sept. I got the same bill with no explanation of what the charges were for. I called him again and asked for a detailed bill and said I did not want to accrue late fees. He assured me thare would be "No Fees" and that he would send me a detailed listing of the charges and acknowledged that I had requested that from him before. Said he would correct the situation. October 29, I got the same bill again with no explaination of services and a FEE HAD BEEN ADDED OF $24.53.Please advise. [redacted]Desired Settlement: see Attached document
Business
Response:
A detailed invoice has been mailed with no finance charges applied.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,