HCI Direct, Incorporated

Thank you for helping us locate your account, [redacted] We were not aware how your name was misspelled in our system In the absence of an account number, this made a search for your account difficult.In any case, we received your return and canceled your account on June Unfortunately, this was one week after your first billing reminder was mailed to you, on June As this billing reminder crossed in the mail with your return, kindly disregard the notice.Furthermore, as requested, we have removed your contact details from all of our promotion lists.We thank you for your patronage.Our best regards, [redacted] Hosiery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There IS an account with your company As stated, you may have the last name misspelled [redacted] (I and E reversed) Also, the previous address was [redacted] , Sioux Falls SD *** Although that should not be relevant since that is NOT the address you mailed the "past due" notice To help you out, how about you look up account [redacted] .And to do even MORE of your work, I have attached the copy of the notice which clearly shows the name, address, account #, and balance which were all provided in the original complaint -- , along with your [redacted] logo right at the top Can you find it now?? Are you sure you looked? Do you accuse all complainers of being "confused" [redacted]

Hello *** Hosiery does not have a *** *** on its customer file, and the email address provided in the complaint is not in our email subscriber file either Perhaps the consumer has us confused with another organization.Without additional information from *** *** -- for
example, an account number or an alternate email address -- there is no further action that we can take at this time Kindly mark this complaint closed and resolved.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There IS an account with your company. As stated, you may have the last name misspelled *** (I and E reversed). Also, the previous address was *** * ***, Sioux Falls SD ***. Although that should not be relevant since that is NOT the address you mailed the "past due" notice.
To help you out, how about you look up account ***And to do even MORE of your work, I have attached the copy of the notice which clearly shows the name, address, account #, and balance which were all provided in the original complaint -- , along with your *** logo right at the top. Can you find it now?? Are you sure you looked? Do you accuse all complainers of being "confused". *** ***

In re: *** ***, Account No***:
Dear Sir/Madam:
*** ***'s account with Silkies has been on a canceled status since December pursuant to an email communication she had with our customer service department We
do not ever attempt debt collections activity of any kind on canceled accounts, whether or not a balance is owed
We are sorry that *** *** has been inconvenienced but we cannot verify that we have attempted any sort of contact with her whatsoever past December The telephone number she provided in her complaint is not even the one we have on file for her To be on the safe side, we have coded her account as a Do Not Call/Do Not Contact in the off chance that her account could come up for marketing promotions at some time in the futureIn any case, *** ***'s $balance has been written off as a result of the reported bankruptcy (which, by the way, I never received notice of, and I handle each and every bankruptcy discharge that comes through to Silkies) Furthermore, no additional contact will be attempted by us unless/until she chooses to reactivate her account with us.
I trust this resolves the matter to everyone's satisfactionThank youPL***
Silkies Hosiery

Hello *** Hosiery does not have a *** *** on its customer file, and the email address provided in the complaint is not in our email subscriber file either Perhaps the consumer has us confused with another organizationWithout additional information
from *** *** -- for example, an account number or an alternate email address -- there is no further action that we can take at this time Kindly mark this complaint closed and resolvedThank you

Thank you for helping us locate your account, [redacted].  We were not aware how your name was misspelled in our system.  In the absence of an account number, this made a search for your account difficult.In any case, we received your return and canceled your account on June 12.  Unfortunately, this was one week after your first billing reminder was mailed to you, on June 5.  As this billing reminder crossed in the mail with your return, kindly disregard the notice.Furthermore, as requested, we have removed your contact details from all of our promotion lists.We thank you for your patronage.Our best regards,[redacted] Hosiery

Thank you for helping us locate your account, [redacted].  We were not aware how your name was misspelled in our system.  In the absence of an account number, this made a search for your account difficult.
In any case, we received your return and canceled your account on June 12.  Unfortunately, this was one week after your first billing reminder was mailed to you, on June 5.  As this billing reminder crossed in the mail with your return, kindly disregard the notice.
Furthermore, as requested, we have removed your contact details from all of our promotion lists.
We thank you for your patronage.
Our best regards,
[redacted] Hosiery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  There IS an account with your company.  As stated, you may have the last name misspelled [redacted] (I and E reversed).  Also, the previous address was [redacted] [redacted], Sioux Falls SD [redacted].  Although that should not be relevant since that is NOT the address you mailed the "past due" notice.  To help you out, how about you look up account [redacted].And to do even MORE of your work, I have attached the copy of the notice which clearly shows the name, address, account #, and balance which were all provided in the original complaint -- , along with your [redacted] logo right at the top.  Can you find it now??  Are you sure you looked?  Do you accuse all complainers of being "confused". 
[redacted]

Review: Unsolicited products were delivered to my parent's house (pantyhose) via mail. I never ordered the product, nor did I live at the address during the time the product was delivered. [redacted] is attempting to file a judgement or collection against me in the amount of $21.13. The company has secured a collection agency, [redacted], to send me collection letters on products I never ordered. Online research indicates this company has been using deceitful marketing practices for years.Desired Settlement: Erasing erroneous debt

No impairment to Credit Reprot

No further correspondence from collection agency

Business

Response:

Hello. We show no collections activity attempted on this customer's [redacted] account since 2010.

Our collections agency, [redacted], does confirm that they are working an account tagged to a [redacted] in [redacted], for another client. We believe the consumer may be confused, or else there was a printing error by [redacted].

In any case, this consumer's account was created as a result of a request she made in 2008 for a free sample of our skincare product, which in turn led to an invoiced Welcome Pack being shipped to her in the absence of a cancellation request coming to us from her. While the Welcome Pack invoice was never paid, we have long ago written her account balance off our books, and we anticipate no further collections activity being conducted on it.

I trust you find this information to be satisfactory and that we can consider this matter now closed.

Thank you.

Sculptz Inc

Review: I returned a shipment of hosiey last summer at the post office. I continue to be harassed at home number regarding this. I have been a Silikes customer since 1984 and I have returned items before so I know the return policy. I have contracted customer service by phone and email not send offers at the current time due to me being unemployed. I had to file backruptcy this year in February of 2014, it was discharged in May of 2014. All my creditors was discharged.Desired Settlement: The desired result would be for Silkes to cease for calling my home number about me owing money. My mother gets calls from ###-###-#### and ###-###-####. two of thier numbers. Her number is ###-###-####. The unowed debt calls should stop. I am owed an apology but I do not have to receive one.

Business

Response:

In re: [redacted], Account No. [redacted]:

Review: I responded to an advertisement on [redacted] for Silkies. The AGREED TO charge was $3.95, with the expectation that the product would actually be delivered to me.

NO subscription or other continued charges were authorized whatsoever.

I have not received the product for which $3.95 was billed to my [redacted] card. The transaction was processed by an entity named [redacted] on 11/4/2013.

Worse, I have now been billed $75.75 by [redacted] on 11/27/2013. This charge was never authorized, disclosed, or even discussed.Desired Settlement: I expect an immediate refund of both charges. If Silkies/[redacted] claims products were delivered to me, I expect signature confirmation, showing my personal acceptance of such products, to be provided for such alleged deliveries.

I further expect an end to any and all shipments and the cancelation of and and all never-agreed-to commitments.

Both Silkies and [redacted] have quite the (bad) reputation on the Internet, with thousands of complaints. I do not want any claims of "you agreed to our terms," as I did NOT. A lie is an intention to deceive, and Silkies/[redacted] are clearly engaged in deception. I see here on Revdex.com.org and elsewhere that the usual line from Silkies/[redacted] is that "we will process a refund in several weeks once we receive the merchandise back." As no such deliveries have occurred, no products can be returned. Therefore, the refunds are to be processed immediately.

Business

Response:

Hello. This complaint was thoroughly researched as a result of a complaint received offline from [redacted]. [redacted]'s attorney advocate. We do not have [redacted]. [redacted] on our customer file, nor have we ever charged her for anything.