We are working with Roadside to resolved your complaint Customer relations Manager [redacted] is in direct contact with BMW and Roadside to quickly resolve this issue We apologize for any inconvenience this situation has caused you and will spend all energy to work towards a mutually agreed upon resolution Thanks for your patience
Mr [redacted] We apologize for not providing information or the specific avenue for you to pursue your requested assistance Please reach out to BMW of North America as this is a product specific issue you have related in your request for help We at BMW of Austin have not seen the vehicle in the past 11months and are sorry to hear of your troubles We did review all history on the vehicle and there is not now, nor has there been any recalls regarding electrically originated fires on your series or model The last recall was for the airbag replacement with no open campaigns at this time Should you decide to get BMW of North America involved, we would be willing to examine the vehicle at the dealership and provide details to them regarding our diagnosis and observation Feel free to reach out at any time, [redacted] Marketing DirectorBMW OF AUSTIN
We are working with Roadside to resolved your complaint Customer relations Manager [redacted] is in direct contact with BMW and Roadside to quickly resolve this issue We apologize for any inconvenience this situation has caused you and will spend all energy to work towards a mutually agreed upon resolution Thanks for your patience
Mr [redacted] We apologize for not providing information or the specific avenue for you to pursue your requested assistance Please reach out to BMW of North America as this is a product specific issue you have related in your request for help We at BMW of Austin have not seen the vehicle in the past 11months and are sorry to hear of your troubles We did review all history on the vehicle and there is not now, nor has there been any recalls regarding electrically originated fires on your series or model The last recall was for the airbag replacement with no open campaigns at this time Should you decide to get BMW of North America involved, we would be willing to examine the vehicle at the dealership and provide details to them regarding our diagnosis and observation Feel free to reach out at any time, [redacted] Marketing DirectorBMW OF AUSTIN