Good morning.Thank you for reaching out to us to let us know about your concerns We sincerely apologize for not being able to finalize the loan that you requested, and that we expected to be able to complete Unfortunately, every once in a while at the last moment, a circumstance arises that causes a bank to refuse offering credit Usually we are able to work it all out, but in your case the bank would not accept our requests We truly to apologize for making you drive up here.As you discussed with our loan manager, we have mailed you a special gift to reimburse you for your time and expenses driving up By now you should have received it and we hope that you will forgive us for not being able to place your loan.We do appreciate that you thought of us and we hope that in the future we might be able to assist you.Thank you
Mr***,We are very sorry to hear that you had trouble with your Certified Volvo Thanks for reaching out to us to let us know of your concerns We value the relationships we have with our customers and we are very proud that we have one of the top-rated Volvo Service Departments in Pennsylvania We take great pains to make certain that every Certified Volvo we sell meets strict certification standards prior to sale This Volvo was no exception, and passed the certification with flying colors, including very good brakes at the time It was a very experienced Volvo Master Certified Technician who completed the Volvo Certification Inspection on your car.Minimum standards require 2/32” brake thickness on every wheel This Volvo had 5/32” thickness (50%) on the front pads, and 10/32” thickness on the rear In the case of the rear, that is nearly brand new The rotors did not have any warping or distortion at the time of certification or we would have replaced them as well.Please see the attached copy of the original repair order for certification.We were troubled to hear that the brakes and rotors were not serviceable after approximately 5,miles The primary cause of rotor distortion and warpage is heavy braking that causes overheating Since we did not service the Volvo after you had the problem with the brakes, it is impossible for us to determine the cause of the issuesBut as far as brake pads go, there are several possible causes for premature failure.Of course, excessive braking and sttraffic are sometimes a contributing factor If this is not the case, then there might be an underlying cause of the premature brake wear Did the other dealership investigate to determine the cause of the premature failure? Did you ask that the old brake parts be returned to you after the repairs were completed? This would not be the first time that an unscrupulous technician/dealer called for brake replacement that was not yet required We would gladly look at the old pads if you have them.Otherwise, there might be likely an underlying cause that should be investigated I would recommend that the Volvo be serviced again to determine which of these scenarios is the likely culprit.I truly wish that we could be of more assistance with your concern Unfortunately, at this time, I am not able to offer any financial assistance We are certainly available anytime you have any further questions or concerns
Thank you for allowing our staff to have the opportunity to speak with you about this miscommunication One of the most difficult parts of being a salesperson, is attempting to act as the intermediary between a customer on the telephone, and the sales manager in the store As hard as we might try, we sometimes miscommunicate and don’t get it right For that we sincerely apologize In this case we did not discover the discrepancy between the website vehicle descriptions until after you and your salesperson had already been discussing the pricing Fortunately we discovered the internet error prior to you coming into the store to take delivery of the vehicleWhen we make a vehicle available for sale, the information and details about that vehicle are automatically uploaded to many different websites across the internet Normally that process occurs with great accuracy and without issue Unfortunately, once in a great while the process does not go as intended In this case, the listing on that one website for that Volvo erroneously showed the certified logo We apologize that we did not realize the error soonerThe price listed on the website for the vehicle was correct Even though we had not intended that the vehicle should have the Volvo certification, as a customer service to you, we would definitely have honored that price AND certified the vehicle as well Unfortunately, we are sorry that we could not accept your much lower offer and also still certify the vehicle
We are very sorry that the repairs of Mr [redacted] 's vehicle did not progress as smoothly as we would have liked We do value our customers and we try very hard to do everything correctly In this particular case, the delay is entirely because a part from Jaquar arrived damaged at the Jaquar dealer (we are not a Jaquar dealer) It is policy for a collision shop to only begin to dismantle a vehicle after every part has arrived Once a vehicle has been disassembled, many times it is difficult to move and cannot be stored outdoors Therefore, we carefully order the parts and coordinate the arrival of the vehicle so that they are at approximately the same time 99% of the time this process works perfectlyUnfortunately, sometimes there are unavoidable delays In this instance, the door panel arrived from Jaquar damaged We immediately contacted Jaquar and were advised that a new door would be arriving at approximately the scheduled completion date for the work The original written estimate provided to Mr [redacted] indicated that we would have his car for days This parts problem from Jaquar meant a slight delay or days for completion But as a courtesy to the customer, prior to commencing any work, we contacted Mr [redacted] and advised of the slight delay Mr [redacted] was upset and declined further repairs Again we regret the delay, but such things are sometimes unavoidable Jaquar has a fairly slow parts delivery system that is not readily responsive to unplanned delays
Mr [redacted] ,Thanks for taking our call today Unfortunately, we could not agree But we thank you for bringing the matter to our attention If in the future we can be of any assistance, we encourage you to give us a call.Thanks again,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] One of the credit managers "Joe" called me and promised to send us $for our gas for driving up there, we never got the checkThat's why this is not resolvedHe said he was going to cut the check that day, over two weeks ago**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
On Fri, Aug 12, at 2:PM, [redacted] [redacted] > wrote:Hi [redacted] As mentioned on the phone Star Volvo satisfied the claim and sold me a car very close to the original one at the same price as negotiated originallyIt is also a certified vehiclePlease let me know if you have any questionsThanks for all of your help and the Revdex.com's help too.Sent from my iPhone***
***,Thanks for bringing this to my attention I am happy that you and I have spoken so that we were able to resolve this By now you should have received the $refund check in the mail Please accept out apologies for the confusion We value you as a customer and hope that you will continue to use us for all your vehicle needs.Thanks again,Bob S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did accept my offer but changed the terms of dealCurrently the General Manager is working with me to resolve issue This still is to be determined Regards, [redacted]
Good morning.Thank you for reaching out to us to let us know about your concerns We sincerely apologize for not being able to finalize the loan that you requested, and that we expected to be able to complete Unfortunately, every once in a while at the last moment, a circumstance arises that causes a bank to refuse offering credit Usually we are able to work it all out, but in your case the bank would not accept our requests We truly to apologize for making you drive up here.As you discussed with our loan manager, we have mailed you a special gift to reimburse you for your time and expenses driving up By now you should have received it and we hope that you will forgive us for not being able to place your loan.We do appreciate that you thought of us and we hope that in the future we might be able to assist you.Thank you
Mr***,We are very sorry to hear that you had trouble with your Certified Volvo Thanks for reaching out to us to let us know of your concerns We value the relationships we have with our customers and we are very proud that we have one of the top-rated Volvo Service Departments in Pennsylvania We take great pains to make certain that every Certified Volvo we sell meets strict certification standards prior to sale This Volvo was no exception, and passed the certification with flying colors, including very good brakes at the time It was a very experienced Volvo Master Certified Technician who completed the Volvo Certification Inspection on your car.Minimum standards require 2/32” brake thickness on every wheel This Volvo had 5/32” thickness (50%) on the front pads, and 10/32” thickness on the rear In the case of the rear, that is nearly brand new The rotors did not have any warping or distortion at the time of certification or we would have replaced them as well.Please see the attached copy of the original repair order for certification.We were troubled to hear that the brakes and rotors were not serviceable after approximately 5,miles The primary cause of rotor distortion and warpage is heavy braking that causes overheating Since we did not service the Volvo after you had the problem with the brakes, it is impossible for us to determine the cause of the issuesBut as far as brake pads go, there are several possible causes for premature failure.Of course, excessive braking and sttraffic are sometimes a contributing factor If this is not the case, then there might be an underlying cause of the premature brake wear Did the other dealership investigate to determine the cause of the premature failure? Did you ask that the old brake parts be returned to you after the repairs were completed? This would not be the first time that an unscrupulous technician/dealer called for brake replacement that was not yet required We would gladly look at the old pads if you have them.Otherwise, there might be likely an underlying cause that should be investigated I would recommend that the Volvo be serviced again to determine which of these scenarios is the likely culprit.I truly wish that we could be of more assistance with your concern Unfortunately, at this time, I am not able to offer any financial assistance We are certainly available anytime you have any further questions or concerns
Thank you for allowing our staff to have the opportunity to speak with you about this miscommunication One of the most difficult parts of being a salesperson, is attempting to act as the intermediary between a customer on the telephone, and the sales manager in the store As hard as we might try, we sometimes miscommunicate and don’t get it right For that we sincerely apologize In this case we did not discover the discrepancy between the website vehicle descriptions until after you and your salesperson had already been discussing the pricing Fortunately we discovered the internet error prior to you coming into the store to take delivery of the vehicleWhen we make a vehicle available for sale, the information and details about that vehicle are automatically uploaded to many different websites across the internet Normally that process occurs with great accuracy and without issue Unfortunately, once in a great while the process does not go as intended In this case, the listing on that one website for that Volvo erroneously showed the certified logo We apologize that we did not realize the error soonerThe price listed on the website for the vehicle was correct Even though we had not intended that the vehicle should have the Volvo certification, as a customer service to you, we would definitely have honored that price AND certified the vehicle as well Unfortunately, we are sorry that we could not accept your much lower offer and also still certify the vehicle
We are very sorry that the repairs of Mr [redacted] 's vehicle did not progress as smoothly as we would have liked We do value our customers and we try very hard to do everything correctly In this particular case, the delay is entirely because a part from Jaquar arrived damaged at the Jaquar dealer (we are not a Jaquar dealer) It is policy for a collision shop to only begin to dismantle a vehicle after every part has arrived Once a vehicle has been disassembled, many times it is difficult to move and cannot be stored outdoors Therefore, we carefully order the parts and coordinate the arrival of the vehicle so that they are at approximately the same time 99% of the time this process works perfectlyUnfortunately, sometimes there are unavoidable delays In this instance, the door panel arrived from Jaquar damaged We immediately contacted Jaquar and were advised that a new door would be arriving at approximately the scheduled completion date for the work The original written estimate provided to Mr [redacted] indicated that we would have his car for days This parts problem from Jaquar meant a slight delay or days for completion But as a courtesy to the customer, prior to commencing any work, we contacted Mr [redacted] and advised of the slight delay Mr [redacted] was upset and declined further repairs Again we regret the delay, but such things are sometimes unavoidable Jaquar has a fairly slow parts delivery system that is not readily responsive to unplanned delays
Mr [redacted] ,Thanks for taking our call today Unfortunately, we could not agree But we thank you for bringing the matter to our attention If in the future we can be of any assistance, we encourage you to give us a call.Thanks again,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] One of the credit managers "Joe" called me and promised to send us $for our gas for driving up there, we never got the checkThat's why this is not resolvedHe said he was going to cut the check that day, over two weeks ago**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
On Fri, Aug 12, at 2:PM, [redacted] [redacted] > wrote:Hi [redacted] As mentioned on the phone Star Volvo satisfied the claim and sold me a car very close to the original one at the same price as negotiated originallyIt is also a certified vehiclePlease let me know if you have any questionsThanks for all of your help and the Revdex.com's help too.Sent from my iPhone***
***,Thanks for bringing this to my attention I am happy that you and I have spoken so that we were able to resolve this By now you should have received the $refund check in the mail Please accept out apologies for the confusion We value you as a customer and hope that you will continue to use us for all your vehicle needs.Thanks again,Bob S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did accept my offer but changed the terms of dealCurrently the General Manager is working with me to resolve issue This still is to be determined Regards, [redacted]