HD EXP USA TRANS, INC.

February 1, 2015Dear [redacted]
We attempted to contact you all via email and by phone, but never received a response back. We wanted to see how much time we had to respond to the letter we received from you all. The letter specified that we had 10 days to respond, but we were not sure...

if that was 10 days from when we received the letter or 10 days from the date that was written on the letter. Below is our response to the customer experience information that you sent to us.The customer who contacted Revdex.com moved from Annandale, VA to South Korea. The damaged furniture was picked up by our company in South Korea for repairs once we were notified of the damages. Once the repairs are completed we'll be returning the furniture to the customer as soon as possible. The damaged television was an outdated model (about 5-10 years old) so the parts needed for repair weren't immediately available in South Korea. We offered the customer $300 as compensation for the damaged television since that was the estimate we received as the cost for repairs, but he refused and instead requested us to purchase a brand new television for him. The salesperson in question did not use belligerent language, but instead agreed to work with the customer in resolving their problems.
We hope this information helps. Please feel free to let us know if you need anything else.
Thank you,Melissa K