February 1, 2015Dear [redacted] We attempted to contact you all via email and by phone, but never received a response backWe wanted to see how much time we had to respond to the letter we received from you allThe letter specified that we had days to respond, but we were not sure if that was days from when we received the letter or days from the date that was written on the letterBelow is our response to the customer experience information that you sent to us.The customer who contacted Revdex.com moved from Annandale, VA to South KoreaThe damaged furniture was picked up by our company in South Korea for repairs once we were notified of the damagesOnce the repairs are completed we'll be returning the furniture to the customer as soon as possibleThe damaged television was an outdated model (about 5-years old) so the parts needed for repair weren't immediately available in South KoreaWe offered the customer $as compensation for the damaged television since that was the estimate we received as the cost for repairs, but he refused and instead requested us to purchase a brand new television for himThe salesperson in question did not use belligerent language, but instead agreed to work with the customer in resolving their problemsWe hope this information helpsPlease feel free to let us know if you need anything elseThank you,Melissa K
February 1, 2015Dear [redacted] We attempted to contact you all via email and by phone, but never received a response backWe wanted to see how much time we had to respond to the letter we received from you allThe letter specified that we had days to respond, but we were not sure if that was days from when we received the letter or days from the date that was written on the letterBelow is our response to the customer experience information that you sent to us.The customer who contacted Revdex.com moved from Annandale, VA to South KoreaThe damaged furniture was picked up by our company in South Korea for repairs once we were notified of the damagesOnce the repairs are completed we'll be returning the furniture to the customer as soon as possibleThe damaged television was an outdated model (about 5-years old) so the parts needed for repair weren't immediately available in South KoreaWe offered the customer $as compensation for the damaged television since that was the estimate we received as the cost for repairs, but he refused and instead requested us to purchase a brand new television for himThe salesperson in question did not use belligerent language, but instead agreed to work with the customer in resolving their problemsWe hope this information helpsPlease feel free to let us know if you need anything elseThank you,Melissa K