HD Supply Facilities Maintenance

HD supply was good to our apartments complex but the guy David Breed try cut side deal to cut HD out I think its bad for us/

This was a Non Charge customerCustomer purchased product online A return has to be completed and then product has to be picked up for credit to be completedCredit was issued on from HD SupplyPlease have the customer check with their card’s bankUsually it’s a – business day turnaroundSo I would assume the funds should be thereØ Order # is [redacted] Ø Return # is [redacted] Ø Credit # is [redacted] Thanks, [redacted]

Ø Original order was placed on – WednesdayØ UPS tracking actual shows order was delivered on 8.10.2016o Tracking info [redacted] Ø Return was entered in the system on – MondayØ Credit was issued on our end on 8.9.2016o Reference [redacted] o At this point they should have their credito Customer should check with their bank & if they don’t have it then they should give our Credit department a call

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to see their customer service improve as the only reason I received a refund (more than month later) was because I made numerous calls The pickup of the wrong product and the refund was definitely not because the Company worked to resolve, I have my refund, therefore, I consider myself done with this Company Regards, [redacted]

hithis complaint was resolved to our 100% satisfaction.its closedthanks***
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We are sorry for the inconvenience and have expedited a reshipment of his order, which should be delivered on April We have provided the customer a 20% discount on this order and will follow up with him directly on 4/to ensure the product has been delivered. Thank you,***

We apologize for any confusion on this orderOur researched revealed this order was made for our Peachtree business, a subsidiary of HD Supply Facilities MaintenanceManagement from our Peachtree division spoke with the customer directly to resolve the issueWe have updated the customer’s billing
and contact information in our system so that they should now receive invoicing in a timely mannerShould the customer have any further issues, they may call our Customer Care Center at ***We appreciate the opportunity to serve you and thank you for choosing HD Supply

This was a Non Charge customer. Customer purchased product online.  A return has to be completed and then product has to be picked up for credit to be completed. Credit was issued on 7.17.2016 from HD Supply. Please have the customer check with their card’s bank. Usually it’s a 3 – 5 business...

day turnaround. So I would assume the funds should be there. Ø  Order # is [redacted]Ø  Return # is [redacted]Ø  Credit # is [redacted] Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I would like to see their customer service improve as the only reason I received a refund (more than 1 month later) was because I made numerous calls.  The pickup of the wrong product and the refund was definitely not because the Company worked to resolve,  I have my refund, therefore, I consider myself done with this Company.
Regards,
[redacted]

We have submitted a concession for $10.36. The internal process takes a few days to finalize, however, the customer should receive the credit by the end of next week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have...

received my requested resolution (refund of shipping costs) and consider this matter satisfactorily concluded.  Thank you to Revdex.com and HD Supply for your assistance.
Regards,
[redacted]

Ø  Original order was placed on 8.2.2016 – WednesdayØ  UPS tracking actual shows order was delivered on 8.10.2016o   Tracking info [redacted]Ø  Return was entered in the system on 8.8.2016 – MondayØ  Credit was issued on our end on...

8.9.2016o   Reference [redacted]o   At this point they should have their credito   Customer should check with their bank & if they don’t have it then they should give our Credit department a call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A new unit is being shipped to the customer at no charge. Thanks, [redacted]