HDIS

I purchased monthly for months from this company for my incontinent son.

My son has passed away, I have called and been unable to contact anyone at that company (5) times AND I LEFT (5) VOICE MESSAGES MY DON HAD PASSED CANCEL THE MONTHLY ORDER, but they managed to deduct a $277.00 charge out of my bank account anyway!

I still have not been able to get them to respond!’
USE A DIFFERENT SERVICE!

MTHESE PEOPLE DO NOT RESPOND !

It would appear I am going to have to close
out my bank account which I have had for years and open another one, I have never
had this issue with anyone else!

I RECOMMEND AGAINST SIGNING UP WITH THIS COMPANY!

Ms [redacted] placed her first order with HDIS on 9/30/via our websiteAt that time, she opted for our automatic delivery plan for an order to be sent every weeksThe charge Ms [redacted] is referring to in this complaint is for the order that came due on 12/7/We understand Ms [redacted] may not have realized she signed up for the automatic deliveryHer credit card was refunded on 12/8/due to thisOn 12/23/16, the product was returned which has fulfilled the open invoiceWe have reached out to Ms [redacted] to offer an additional refund for any return shipping charges she may have accruedAs of 1/5/17, we have not had success, but we will continue our efforts

Complaint: [redacted] I am rejecting this response because: they are not trying at all to fix the problem, that arent trying to do anything, I never said I was no longer doing business, they assumed, because I told them I dont accept this, they wasted months, lied to me many times, all this and that, caused many issues for me, they have horrible customer service!!! I want something done, they are simple not trying to resolve this, of course they had to credit that back, being what happen, thats not finding a solution at all Sincerely, [redacted]

A credit was processed in the amount of $for the lost orderWe have been in contact with the customer via emailFor complaints such as this we try reaching out via phone and letter before resorting to email. We have offered to send a new order, but prepayment is required due to the amount of the orderUnfortunately, the customer has made the decision to not continue business with us. Given the fact that the customer is no longer interested in our services, we feel we have satisfied this situation as best possible

Ms*** placed her first order with HDIS on 9/30/via our websiteAt that time, she opted for our automatic delivery plan for an order to be sent every weeksThe charge Ms*** is referring to in this complaint is for the order that came due on 12/7/16. We understand Ms***
may not have realized she signed up for the automatic deliveryHer credit card was refunded on 12/8/due to this. On 12/23/16, the product was returned which has fulfilled the open invoiceWe have reached out to Ms*** to offer an additional refund for any return shipping charges she may have accruedAs of 1/5/17, we have not had success, but we will continue our efforts

Please accept this letter as our response to complaint ***. We have also attached the follletter that has been mailed to Ms***.We were in contact with Ms*** via phone on 3/1/and have resolved the situation to her satisfaction. She understands our pricing and we
are returning her last shipment and reimbursing her for any return shipping fees that she has incurred. She has accepted the offer for a free bag of product as well.We value customer feedback and truly appreciate the opportunity to rectify these situations. We hold ourselves accountable to high standards and make every attempt to turn these complaints into positive experiences

Complaint: [redacted]
I am rejecting this response because: they are not trying at all to fix the problem, that arent trying to do anything, I never said I was no longer doing business, they assumed, because I told them I dont accept this, they wasted 4 months, lied to me many times, all this and that, caused many issues for me, they have horrible customer service!!! I want something done, they are simple not trying to resolve this, of course they had to credit that back, being what happen, thats not finding a solution at all.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not gotten anything from HDIS, they have horrible customer service, So I really dont believe they tried to contact me, I have an email, that they do have because I contacted them atleast 30 times, and they do email back sometimes, so they cant say they tried to contact me, and all this time ive wasted and problems because of this, is insane.
Sincerely,
[redacted]

We have tried to reach Mr. [redacted] via phone and have been unsuccessful. We need to speak with him in order to find a resolution and have mailed a letter in hopes that he responds. We will continue to try to reach him via phone as well. The order in question was a lost package with Federal Express...

and we have conducted an investigation on the lost packages.