Complaint: [redacted] I am rejecting this response because: Royal moving is never going to admit and wrong, and you are lying again it didn't take 5hour and I only paid $and thenIt was the same then one of your guys was not working but I thought that was just that timeBut really your company out to get money because your worker even said it why I'm I rushing him I have 5hour instead of him trying to finish fastAnd all the comments on your page that people are complaining about how long it took yallBut never again and I'll make sure I don't recommend you took anyone Regards, [redacted] ***
This is in response to the complaint The knob on the washer was broken during the moving service that we providedOur movers instructed the customer to find the replacement knob and let us know the total cost before orderingWe do have limits of liability that we cannot exceed The customer ordered the part before informing us The customer purchased a complete unit, in which only the knob was required We told the customer to please return the item and bring us the unit with the broken knob for replacement or repair.We are still willing to replace or repair this item for the customer Customer must provide to us the broken knob and the old unit that the knob attaches to We can also pick up the damaged washer for repair of the knob.Respectfully, [redacted] **
We must reply to this complaint because this customer had a budget of hours to completely move a bedroom houseOur movers tried their hardest to satisfy this customer but she continued to bully them and demanded to be moved in hoursOnce my movers called the office, we immediately rectified the situation by sending extra movers to complete this service at no additional costThis act shows that we do care about our customers and we do try our hardest to satisfy allIt is unfortunate that this customer did not appreciate the hard work that we performed for her and the extra movers to help complete the jobThe men did not stop wor [redacted] at allThere will be no refund issuedWe thought that this customer was fully satisfied after we send extra help to try and keep her within budget
Revdex.com: The resolution proposed by the moving company is acceptable only if the $payment is made within week via *** or *** to the following address:*** ***
*** *** *** ***
*** *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This customer was asking for something that could not be doneComplete a bedroom in hoursShe was a repeat customerLast time we moved her it took hoursWe did hour quicker this time
I would like to apologize to Mrs. [redacted] for having to deal with this. Mrs. [redacted] did mention to the movers and the office that she was on a 2 hour budget. As the movers arrived at the new location, we received a phone call from Mrs. [redacted] voicing her concern that the move is taking longer than she thought. We asked her if the men were slow and she said they were working the whole time. We then explained that the charges are valid and invoice must be paid. Then we receive a phone call from Adriene Boyer making demands. We are not in the business to take advantage of our community that we have been serving for 31 years.We do apologize for any inconvenience to Mrs. [redacted]. Respectfully, [redacted]
We were hired to provide moving services of a 2 bedroom apartment from the 2nd floor to the 3rd floor with an elevator. The quote given was $325 for 2 hours and $105 for each additional hour. Customer agreed to charges and scheduled the move. On the moving day, [redacted] had to spend 15 minutes...
to explain that this move would take about 5 hours to complete. Customer had a certain budget in which we met. Also, [redacted] deducted the 15 minutes from the bill, in which is mentioned in the complaint. Customer must understand that it is impossible to move a 2 bedroom from the 2nd floor to a 3rd floor delivery with elevator in 2 hours. We apologize for any inconvenience with this matter and any misunderstanding the customer has. There is no refund due. Please contact our office and we will gladly come back and re-assemble the bed that was put together by us.
This is in response to the complaint. The knob on the washer was broken during the moving service that we provided. Our movers instructed the customer to find the replacement knob and let us know the total cost before ordering. We do have limits of liability that we cannot exceed. The...
customer ordered the part before informing us. The customer purchased a complete unit, in which only the knob was required. We told the customer to please return the item and bring us the unit with the broken knob for replacement or repair.We are still willing to replace or repair this item for the customer. Customer must provide to us the broken knob and the old unit that the knob attaches to. We can also pick up the damaged washer for repair of the knob.Respectfully,[redacted]
We have documents proving how long the job took in the past and if we were a bad company than this customer would not have used us again. Sorry we could not finish the job in 2 hours. We tried hard to satisfy this customer. We do not want business from people that don't appreciate hard work. This is why we have been in business for 30 years. There will be no refund issued
We must reply to this complaint because this customer had a budget of 2 hours to completely move a 3 bedroom house. Our movers tried their hardest to satisfy this customer but she continued to bully them and demanded to be moved in 2 hours. Once my movers called the office, we immediately rectified...
the situation by sending extra movers to complete this service at no additional cost. This act shows that we do care about our customers and we do try our hardest to satisfy all. It is unfortunate that this customer did not appreciate the hard work that we performed for her and the extra movers to help complete the job. The men did not stop wor[redacted] at all. There will be no refund issued. We thought that this customer was fully satisfied after we send extra help to try and keep her within budget.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The information I sent previously was given to me by their employee, [redacted], the person handling the move (he had ahelper). He called us from Jacksonville and told ushe could not drive that night because the truck had engine problems and had to stay in Jax and transfer the load to another truck. If this was not accurate, then he liedto us. [redacted] has since left the company and sort of disappeared. We will accept the $400.00 offer in order to end this dispute but we will not recommend this RoyalMovers to anyone and discourage anyone from using them based on this dispute.
Complaint: [redacted]
I am rejecting this response because: That is untrue what the business is is saying I was not bullying his people there were only 2 workers and one of them was wor[redacted] fast. And I called the company and I had to call the police as well. And no he didn't send extra help he just replace the guy that was there so it was still on 2 workers. And he knew I wasn't satisfied because I wrote it on my receipt. But he can lie all he wants too. That's fine I knew he wasn't going to pay any way.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Royal moving is never going to admit and wrong, and you are lying again it didn't take 5hour and I only paid $300 and then. It was the same then one of your guys was not working but I thought that was just that time. But really your company out to get money because your worker even said it why I'm I rushing him I have 5hour instead of him trying to finish fast. And all the comments on your page that people are complaining about how long it took yall. But never again and I'll make sure I don't recommend you took anyone.
Regards,
[redacted]
We are writing in response to the complaint made by Adriene Boyer. We provided a moving service on 04/26/2016 for [redacted]. On the moving day, the movers were rushed and customer demanded to be moved in 2 hours. This was impossible. Our movers arrived at the destination and...
presented the bill for the work rendered and customer did not want to pay. The movers then instructed the customer that we cannot unload the truck before getting paid. Then the customer's daughter (Adriene Boyer) tried to attack our driver. Her parents had to restrain her. She was making threats and bullying the movers. We finally received payment and we completed the move. Very unfortunate that there are some people that just demand things that are impossible. Our movers are professional and full-time employees that try very hard to satisfy all of our customers. Please disregard this complaint because this person will never be happy.There is no refund due to this person. We worked 60 minutes per hour from start to finish and moving invoice is signed stating that all services were rendered.Respectfully,Sonny R.
We are responding to the rejection of our response. With all due respect, the information that [redacted] is providing is inaccurate. Our truck did not break down. The same truck that picked up the items was the truck that delivered the items. No items were moved around inside of truck nor were the items transferred to another truck at anytime. The refrigerator was packed, loaded, and secured at customers home and delivered at new location. The refrigerator fell off of the dolly while coming down the ramp at [redacted]'s new home. We have offered a total of $400 towards the damage caused to the refrigerator during the move. The limits of liability only allows $230 refund. The offer of $400 will be valid for 15 days of this response then will be reduced to the actual claim value of $230.
This is in response to the rejection of our offer. The price of the item exceeds our limit of liability which is stated on the moving invoice that was signed by customer. We can refund a total of $200 towards this items if customer agrees to close this complaint. This is beyond our limits of liability but we can refund $200 to satisfy our customer. We do apologize for the inconvenience.Respectfully,[redacted]
Complaint: [redacted] I am rejecting this response because: Royal moving is never going to admit and wrong, and you are lying again it didn't take 5hour and I only paid $and thenIt was the same then one of your guys was not working but I thought that was just that timeBut really your company out to get money because your worker even said it why I'm I rushing him I have 5hour instead of him trying to finish fastAnd all the comments on your page that people are complaining about how long it took yallBut never again and I'll make sure I don't recommend you took anyone Regards, [redacted] ***
This is in response to the complaint The knob on the washer was broken during the moving service that we providedOur movers instructed the customer to find the replacement knob and let us know the total cost before orderingWe do have limits of liability that we cannot exceed The customer ordered the part before informing us The customer purchased a complete unit, in which only the knob was required We told the customer to please return the item and bring us the unit with the broken knob for replacement or repair.We are still willing to replace or repair this item for the customer Customer must provide to us the broken knob and the old unit that the knob attaches to We can also pick up the damaged washer for repair of the knob.Respectfully, [redacted] **
We must reply to this complaint because this customer had a budget of hours to completely move a bedroom houseOur movers tried their hardest to satisfy this customer but she continued to bully them and demanded to be moved in hoursOnce my movers called the office, we immediately rectified the situation by sending extra movers to complete this service at no additional costThis act shows that we do care about our customers and we do try our hardest to satisfy allIt is unfortunate that this customer did not appreciate the hard work that we performed for her and the extra movers to help complete the jobThe men did not stop wor [redacted] at allThere will be no refund issuedWe thought that this customer was fully satisfied after we send extra help to try and keep her within budget
Revdex.com: The resolution proposed by the moving company is acceptable only if the $payment is made within week via *** or *** to the following address:*** ***
*** *** *** ***
*** *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This customer was asking for something that could not be doneComplete a bedroom in hoursShe was a repeat customerLast time we moved her it took hoursWe did hour quicker this time
I would like to apologize to Mrs. [redacted] for having to deal with this. Mrs. [redacted] did mention to the movers and the office that she was on a 2 hour budget. As the movers arrived at the new location, we received a phone call from Mrs. [redacted] voicing her concern that the move is taking longer than she thought. We asked her if the men were slow and she said they were working the whole time. We then explained that the charges are valid and invoice must be paid. Then we receive a phone call from Adriene Boyer making demands. We are not in the business to take advantage of our community that we have been serving for 31 years.We do apologize for any inconvenience to Mrs. [redacted]. Respectfully, [redacted]
We were hired to provide moving services of a 2 bedroom apartment from the 2nd floor to the 3rd floor with an elevator. The quote given was $325 for 2 hours and $105 for each additional hour. Customer agreed to charges and scheduled the move. On the moving day, [redacted] had to spend 15 minutes...
to explain that this move would take about 5 hours to complete. Customer had a certain budget in which we met. Also, [redacted] deducted the 15 minutes from the bill, in which is mentioned in the complaint. Customer must understand that it is impossible to move a 2 bedroom from the 2nd floor to a 3rd floor delivery with elevator in 2 hours. We apologize for any inconvenience with this matter and any misunderstanding the customer has. There is no refund due. Please contact our office and we will gladly come back and re-assemble the bed that was put together by us.
This is in response to the complaint. The knob on the washer was broken during the moving service that we provided. Our movers instructed the customer to find the replacement knob and let us know the total cost before ordering. We do have limits of liability that we cannot exceed. The...
customer ordered the part before informing us. The customer purchased a complete unit, in which only the knob was required. We told the customer to please return the item and bring us the unit with the broken knob for replacement or repair.We are still willing to replace or repair this item for the customer. Customer must provide to us the broken knob and the old unit that the knob attaches to. We can also pick up the damaged washer for repair of the knob.Respectfully,[redacted]
We have documents proving how long the job took in the past and if we were a bad company than this customer would not have used us again. Sorry we could not finish the job in 2 hours. We tried hard to satisfy this customer. We do not want business from people that don't appreciate hard work. This is why we have been in business for 30 years. There will be no refund issued
We must reply to this complaint because this customer had a budget of 2 hours to completely move a 3 bedroom house. Our movers tried their hardest to satisfy this customer but she continued to bully them and demanded to be moved in 2 hours. Once my movers called the office, we immediately rectified...
the situation by sending extra movers to complete this service at no additional cost. This act shows that we do care about our customers and we do try our hardest to satisfy all. It is unfortunate that this customer did not appreciate the hard work that we performed for her and the extra movers to help complete the job. The men did not stop wor[redacted] at all. There will be no refund issued. We thought that this customer was fully satisfied after we send extra help to try and keep her within budget.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The information I sent previously was given to me by their employee, [redacted], the person handling the move (he had ahelper). He called us from Jacksonville and told ushe could not drive that night because the truck had engine problems and had to stay in Jax and transfer the load to another truck. If this was not accurate, then he liedto us. [redacted] has since left the company and sort of disappeared. We will accept the $400.00 offer in order to end this dispute but we will not recommend this RoyalMovers to anyone and discourage anyone from using them based on this dispute.
Complaint: [redacted]
I am rejecting this response because: That is untrue what the business is is saying I was not bullying his people there were only 2 workers and one of them was wor[redacted] fast. And I called the company and I had to call the police as well. And no he didn't send extra help he just replace the guy that was there so it was still on 2 workers. And he knew I wasn't satisfied because I wrote it on my receipt. But he can lie all he wants too. That's fine I knew he wasn't going to pay any way.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Royal moving is never going to admit and wrong, and you are lying again it didn't take 5hour and I only paid $300 and then. It was the same then one of your guys was not working but I thought that was just that time. But really your company out to get money because your worker even said it why I'm I rushing him I have 5hour instead of him trying to finish fast. And all the comments on your page that people are complaining about how long it took yall. But never again and I'll make sure I don't recommend you took anyone.
Regards,
[redacted]
We are writing in response to the complaint made by Adriene Boyer. We provided a moving service on 04/26/2016 for [redacted]. On the moving day, the movers were rushed and customer demanded to be moved in 2 hours. This was impossible. Our movers arrived at the destination and...
presented the bill for the work rendered and customer did not want to pay. The movers then instructed the customer that we cannot unload the truck before getting paid. Then the customer's daughter (Adriene Boyer) tried to attack our driver. Her parents had to restrain her. She was making threats and bullying the movers. We finally received payment and we completed the move. Very unfortunate that there are some people that just demand things that are impossible. Our movers are professional and full-time employees that try very hard to satisfy all of our customers. Please disregard this complaint because this person will never be happy.There is no refund due to this person. We worked 60 minutes per hour from start to finish and moving invoice is signed stating that all services were rendered.Respectfully,Sonny R.
We are responding to the rejection of our response. With all due respect, the information that [redacted] is providing is inaccurate. Our truck did not break down. The same truck that picked up the items was the truck that delivered the items. No items were moved around inside of truck nor were the items transferred to another truck at anytime. The refrigerator was packed, loaded, and secured at customers home and delivered at new location. The refrigerator fell off of the dolly while coming down the ramp at [redacted]'s new home. We have offered a total of $400 towards the damage caused to the refrigerator during the move. The limits of liability only allows $230 refund. The offer of $400 will be valid for 15 days of this response then will be reduced to the actual claim value of $230.
This is in response to the rejection of our offer. The price of the item exceeds our limit of liability which is stated on the moving invoice that was signed by customer. We can refund a total of $200 towards this items if customer agrees to close this complaint. This is beyond our limits of liability but we can refund $200 to satisfy our customer. We do apologize for the inconvenience.Respectfully,[redacted]