Initial Business Response / [redacted] (1000, 5, 2017/04/10) */ Hello [redacted] , As per our shipping policy, we allow customers to purchase either insured shipping or standard shipping at checkoutWith insured shipping, if the item for some reason does not get delivered by DHL or USPS, we ship the product back out to our customer With standard shipping, there is no insurance placed on the package and if the package gets damaged or lost while in transit, unfortunately there is not much we can do Please see the screenshot we have attachedUnfortunately, you ended up purchasing standard shipping, however, since you are a first time customer, we would love to help you out and send another to you at no additional costPlease let us know if this resolution works for you and we'll get another sent out to you right away! Please see our shipping policy here: [redacted] Also, please note that we do not scam people and if the customer does end up purchasing INSURED shipping, we do send another product out to themWe are not liable for products that are lost in transit when the customer did not purchase insured shipping Thank you and have an amazing week :)
Initial Business Response / [redacted] (1000, 5, 2017/06/01) */ Your tracking number is as follows: https://tools.usps.com/go/ [redacted] _***?qtc_ [redacted] =XXXXXXXXXXXXXXXXXXXXXX Please note that your order was not shipped for a while, due to your payment being rejected several times As we have written in our emails to you, we are willing to send you another electric facial acne skin pore vaccum free of charge and we apologize for the inconvenience this has caused you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know for a fact my card was never denied and not once did I receive an email or notification of any kind, stating otherwiseAlso, never once did I recieved an email of any kind saying ANYTHING other than the item was sent and I recieved it until AFTER my report to the Revdex.comAn apology and sending the item would have been sufficient enough but instead, the company is continuing to place blame elsewhere other than themselves, which in return shadows any good effort they are attempting to "show" this is bad business, end of story Final Business Response / [redacted] (4000, 9, 2017/06/06) */ Well it looks like you received your second product: https://tools.usps.com/go/ [redacted] ?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Have an amazing day! Feel free to come back soon!
We sent Mr***l a letter of apology via email and applied a $customer care credit to his Price Plus club card as a gesture of goodwill. We have also shared his feedback with the owner and the management team of the ShopRite of Columbia Park
Initial Business Response /* (1000, 5, 2017/04/19) */
Hello ***,
As per the tracking information that USPS provided you, your order was picked up by USPS from our facility on March 13, at 6:pmUSPS then marked your shipment as "In Transit to Destination" on March 14, at 6:
pm
We will respond to the PayPal dispute that you have opened, however, you will need to contact USPS as they may have lost your packageUnfortunately we cannot send you another product as you ordered STANDARD shipping, not Insured ShippingPlease see the screenshot we have attached showing that you only ordered Standard ShippingAlso, please see the difference between these two shipping options here: ***
Tracking Number: https://***.***.***/go/TrackConfirmAction_input?qtc_***=XXXXXXXXXXXXXXXXXXXXXX⇄ />
Initial Consumer Rebuttal /* (3000, 7, 2017/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was offered a refund or reship and neither has been done!
Final Business Response /* (4000, 10, 2017/04/19) */
We have been contacting you through PayPalAs a one time courtesy, we will be resending the product to you at no additional cost
Final Consumer Response /* (2000, 18, 2017/05/02) */
It has been resolvedI was issued a full refundThank you
***
Please note that we have a day money back guaranteeIt has already been months since you ordereda whole YEARWe cannot grant a refund as that would go against our TOS and absolutely no company would ever do such a thing
Initial Business Response /* (1000, 5, 2017/04/03) */
This customer initially advised us that because of their perception of the "low quality" of the product, although our product is not low quality, that she wanted a refundNow she has since switched her excuse to say that the product does not
workIt seems as if this customer was just unhappy with the product and wants to receive a refund for a USED productUnfortunately we do not grant refunds for used products as we are unable to resell them to another customer, due to hygienic and sanitary reasonsWe also have disclaimers on our website saying that the product may not work for everyone due to us not knowing the type of skin that they haveAt this time, we are unable to grant a refund due to seeing that this customer is either trying to commit fraud or just trying to get their money back on a used product
All of our products have a description that describes that specific product exactlyTo see the product description on this product, please see here: ***
Disclaimers: ***
Initial Consumer Rebuttal /* (3000, 7, 2017/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is very infuriating and makes assumptionsI have never had customer service in any single other purchase or service outright make assumptions about me as a customerIf their policy is to not refund or replace a product for ANY reason at all tjen that is all they should say period
I made sure to purchase from a company in the United statesThe product does not work and it came only with Chinese labeling and instructionsIf I had purchased direct from China then I would just blame myself for getting a bad productBut I chose to buy a product from what I thought was a reputable company in the USA
For this company to go out of their way to make blatant accusations of me as a client is disgustingThey accuse me if fraud with no shred of evidenceThey say I am taking advantage of them trying to return a used product and that is a lieThe product never worked so how could I have used it
If this company uses intimidation as a resource to deal with customers who complain then they should not be in businessAt least I hope others will look at this comments and find them as disgusting as I did and not purchase anything goes from head over heels couture
Keep my money, I don't care to ever hear from this company ever again
Final Business Response /* (4000, 9, 2017/04/05) */
We do say that our policy is to not refund or replace a product, when someone purchases standard shipping, however, we DO give the option to purchase INSURED shipping, which you did NOT purchase, and if someone purchases INSURED shipping, and the product arrives broken or damaged, we do give the option to the customer to exchange the product or send another at no cost to themOur policy is not only posted on every page of our website, via the Returns Policy at the bottom of our website, which you can also find in the link below, but also at the time of checkoutYou can find the Returns Policy at checkout by simply clicking on the text that says "Returns Policy."
Returns Policy: ***
We are a reputable company, even accredited by the Revdex.comIf a customer purchases insured shipping and if the product is damaged, we do send one more to them at no additional cost, however, we do not do this for people who purchase STANDARD shipping, like you did
We have attached our communication with you thus farYou started the conversation by saying that the product was horrible qualityAfter that, you went completely changed your reasoning and said the product was brokenFinally, in the next message after that you changed the reasoning yet AGAIN and said that the product was not broken, however, that it did not have enough suction for your pores thus letting us know that the product did turn on and worked, but you were just dissatisfied with the productThere is the evidence right there showing that we are not falsely accusing youAgain, please check the file we attached of our email correspondenceThis is the proof and we have just shown you that
We are not using intimidationLike we have before, we stick to our policiesIf we weren't able to abide by our own policies, there would be no business due to customers trying to take advantage of us, like this situation
Initial Business Response /* (1000, 5, 2017/01/31) */
As written on our website, within our disclaimers page, actual results may vary per individual and we do not guarantee the same result for everyoneDue to the product working for more than 80% of our customer base, we have not changed the
formula yet and see no need to do soWe also have it written within the product description, in bold red lettering, to read the disclaimers and also have it written in the description that this product is not eligible for returns, due to hygienic reasonsWe must stand behind our policies and our disclaimers
Disclaimers Page: ***
Initial Consumer Rebuttal /* (3000, 7, 2017/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not asking to return it, it has been usedI'm asking for a refund or I'd like to see validation that 80% of customers are happy with the productBy the comments on Facebook, there are several that have complained about itYou respond to all the good comments, but not the negative ones, I sure didnt get a response to my postI'm not looking for the "same" result as everyone else, it doesn't work at all! I have tried it twice now and my daughter has used it onceIt doesn't work at all! At a minimum, I want this complaint documented with the Revdex.com in case anyone else checks it out before purchasingI know I should have
Initial Business Response /* (1000, 5, 2017/04/10) */
Hello [redacted],
As per our shipping policy, we allow customers to purchase either insured shipping or standard shipping at checkout. With insured shipping, if the item for some reason does not get delivered by DHL or USPS, we ship the product...
back out to our customer.
With standard shipping, there is no insurance placed on the package and if the package gets damaged or lost while in transit, unfortunately there is not much we can do.
Please see the screenshot we have attached. Unfortunately, you ended up purchasing standard shipping, however, since you are a first time customer, we would love to help you out and send another to you at no additional cost. Please let us know if this resolution works for you and we'll get another sent out to you right away!
Please see our shipping policy here: [redacted]
Also, please note that we do not scam people and if the customer does end up purchasing INSURED shipping, we do send another product out to them. We are not liable for products that are lost in transit when the customer did not purchase insured shipping.
Thank you and have an amazing week :)
Initial Business Response /* (1000, 5, 2017/06/01) */
Your tracking number is as follows: https://tools.usps.com/go/[redacted]_[redacted]?qtc_[redacted]=XXXXXXXXXXXXXXXXX...⇄ />
Please note that your order was not shipped for a while, due to your payment being rejected several times.
As we...
have written in our emails to you, we are willing to send you another electric facial acne skin pore vaccum free of charge and we apologize for the inconvenience this has caused you!
Initial Consumer Rebuttal /* (3000, 7, 2017/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know for a fact my card was never denied and not once did I receive an email or notification of any kind, stating otherwise. Also, never once did I recieved an email of any kind saying ANYTHING other than the item was sent and I recieved it until AFTER my report to the Revdex.com. An apology and sending the item would have been sufficient enough but instead, the company is continuing to place blame elsewhere other than themselves, which in return shadows any good effort they are attempting to "show" this is bad business, end of story
Final Business Response /* (4000, 9, 2017/06/06) */
Well it looks like you received your second product: https://tools.usps.com/go/[redacted]?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX
Have an amazing day! Feel free to come back soon!
Initial Business Response / [redacted] (1000, 5, 2017/04/10) */ Hello [redacted] , As per our shipping policy, we allow customers to purchase either insured shipping or standard shipping at checkoutWith insured shipping, if the item for some reason does not get delivered by DHL or USPS, we ship the product back out to our customer With standard shipping, there is no insurance placed on the package and if the package gets damaged or lost while in transit, unfortunately there is not much we can do Please see the screenshot we have attachedUnfortunately, you ended up purchasing standard shipping, however, since you are a first time customer, we would love to help you out and send another to you at no additional costPlease let us know if this resolution works for you and we'll get another sent out to you right away! Please see our shipping policy here: [redacted] Also, please note that we do not scam people and if the customer does end up purchasing INSURED shipping, we do send another product out to themWe are not liable for products that are lost in transit when the customer did not purchase insured shipping Thank you and have an amazing week :)
Initial Business Response / [redacted] (1000, 5, 2017/06/01) */ Your tracking number is as follows: https://tools.usps.com/go/ [redacted] _***?qtc_ [redacted] =XXXXXXXXXXXXXXXXXXXXXX Please note that your order was not shipped for a while, due to your payment being rejected several times As we have written in our emails to you, we are willing to send you another electric facial acne skin pore vaccum free of charge and we apologize for the inconvenience this has caused you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know for a fact my card was never denied and not once did I receive an email or notification of any kind, stating otherwiseAlso, never once did I recieved an email of any kind saying ANYTHING other than the item was sent and I recieved it until AFTER my report to the Revdex.comAn apology and sending the item would have been sufficient enough but instead, the company is continuing to place blame elsewhere other than themselves, which in return shadows any good effort they are attempting to "show" this is bad business, end of story Final Business Response / [redacted] (4000, 9, 2017/06/06) */ Well it looks like you received your second product: https://tools.usps.com/go/ [redacted] ?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Have an amazing day! Feel free to come back soon!
We sent Mr***l a letter of apology via email and applied a $customer care credit to his Price Plus club card as a gesture of goodwill. We have also shared his feedback with the owner and the management team of the ShopRite of Columbia Park
Initial Business Response /* (1000, 5, 2017/04/19) */⇄ />
Initial Consumer Rebuttal /* (3000, 7, 2017/04/19) */
Hello ***,
As per the tracking information that USPS provided you, your order was picked up by USPS from our facility on March 13, at 6:pmUSPS then marked your shipment as "In Transit to Destination" on March 14, at 6:
pm
We will respond to the PayPal dispute that you have opened, however, you will need to contact USPS as they may have lost your packageUnfortunately we cannot send you another product as you ordered STANDARD shipping, not Insured ShippingPlease see the screenshot we have attached showing that you only ordered Standard ShippingAlso, please see the difference between these two shipping options here: ***
Tracking Number: https://***.***.***/go/TrackConfirmAction_input?qtc_***=XXXXXXXXXXXXXXXXXXXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I was offered a refund or reship and neither has been done!
Final Business Response /* (4000, 10, 2017/04/19) */
We have been contacting you through PayPalAs a one time courtesy, we will be resending the product to you at no additional cost
Final Consumer Response /* (2000, 18, 2017/05/02) */
It has been resolvedI was issued a full refundThank you
***
Please note that we have a day money back guaranteeIt has already been months since you ordereda whole YEARWe cannot grant a refund as that would go against our TOS and absolutely no company would ever do such a thing
Initial Business Response /* (1000, 5, 2017/04/03) */
This customer initially advised us that because of their perception of the "low quality" of the product, although our product is not low quality, that she wanted a refundNow she has since switched her excuse to say that the product does not
workIt seems as if this customer was just unhappy with the product and wants to receive a refund for a USED productUnfortunately we do not grant refunds for used products as we are unable to resell them to another customer, due to hygienic and sanitary reasonsWe also have disclaimers on our website saying that the product may not work for everyone due to us not knowing the type of skin that they haveAt this time, we are unable to grant a refund due to seeing that this customer is either trying to commit fraud or just trying to get their money back on a used product
All of our products have a description that describes that specific product exactlyTo see the product description on this product, please see here: ***
Disclaimers: ***
Initial Consumer Rebuttal /* (3000, 7, 2017/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is very infuriating and makes assumptionsI have never had customer service in any single other purchase or service outright make assumptions about me as a customerIf their policy is to not refund or replace a product for ANY reason at all tjen that is all they should say period
I made sure to purchase from a company in the United statesThe product does not work and it came only with Chinese labeling and instructionsIf I had purchased direct from China then I would just blame myself for getting a bad productBut I chose to buy a product from what I thought was a reputable company in the USA
For this company to go out of their way to make blatant accusations of me as a client is disgustingThey accuse me if fraud with no shred of evidenceThey say I am taking advantage of them trying to return a used product and that is a lieThe product never worked so how could I have used it
If this company uses intimidation as a resource to deal with customers who complain then they should not be in businessAt least I hope others will look at this comments and find them as disgusting as I did and not purchase anything goes from head over heels couture
Keep my money, I don't care to ever hear from this company ever again
Final Business Response /* (4000, 9, 2017/04/05) */
We do say that our policy is to not refund or replace a product, when someone purchases standard shipping, however, we DO give the option to purchase INSURED shipping, which you did NOT purchase, and if someone purchases INSURED shipping, and the product arrives broken or damaged, we do give the option to the customer to exchange the product or send another at no cost to themOur policy is not only posted on every page of our website, via the Returns Policy at the bottom of our website, which you can also find in the link below, but also at the time of checkoutYou can find the Returns Policy at checkout by simply clicking on the text that says "Returns Policy."
Returns Policy: ***
We are a reputable company, even accredited by the Revdex.comIf a customer purchases insured shipping and if the product is damaged, we do send one more to them at no additional cost, however, we do not do this for people who purchase STANDARD shipping, like you did
We have attached our communication with you thus farYou started the conversation by saying that the product was horrible qualityAfter that, you went completely changed your reasoning and said the product was brokenFinally, in the next message after that you changed the reasoning yet AGAIN and said that the product was not broken, however, that it did not have enough suction for your pores thus letting us know that the product did turn on and worked, but you were just dissatisfied with the productThere is the evidence right there showing that we are not falsely accusing youAgain, please check the file we attached of our email correspondenceThis is the proof and we have just shown you that
We are not using intimidationLike we have before, we stick to our policiesIf we weren't able to abide by our own policies, there would be no business due to customers trying to take advantage of us, like this situation
Initial Business Response /* (1000, 5, 2017/01/31) */
As written on our website, within our disclaimers page, actual results may vary per individual and we do not guarantee the same result for everyoneDue to the product working for more than 80% of our customer base, we have not changed the
formula yet and see no need to do soWe also have it written within the product description, in bold red lettering, to read the disclaimers and also have it written in the description that this product is not eligible for returns, due to hygienic reasonsWe must stand behind our policies and our disclaimers
Disclaimers Page: ***
Initial Consumer Rebuttal /* (3000, 7, 2017/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not asking to return it, it has been usedI'm asking for a refund or I'd like to see validation that 80% of customers are happy with the productBy the comments on Facebook, there are several that have complained about itYou respond to all the good comments, but not the negative ones, I sure didnt get a response to my postI'm not looking for the "same" result as everyone else, it doesn't work at all! I have tried it twice now and my daughter has used it onceIt doesn't work at all! At a minimum, I want this complaint documented with the Revdex.com in case anyone else checks it out before purchasingI know I should have
Initial Business Response /* (1000, 5, 2017/04/10) */
Hello [redacted],
As per our shipping policy, we allow customers to purchase either insured shipping or standard shipping at checkout. With insured shipping, if the item for some reason does not get delivered by DHL or USPS, we ship the product...
back out to our customer.
With standard shipping, there is no insurance placed on the package and if the package gets damaged or lost while in transit, unfortunately there is not much we can do.
Please see the screenshot we have attached. Unfortunately, you ended up purchasing standard shipping, however, since you are a first time customer, we would love to help you out and send another to you at no additional cost. Please let us know if this resolution works for you and we'll get another sent out to you right away!
Please see our shipping policy here: [redacted]
Also, please note that we do not scam people and if the customer does end up purchasing INSURED shipping, we do send another product out to them. We are not liable for products that are lost in transit when the customer did not purchase insured shipping.
Thank you and have an amazing week :)
Initial Business Response /* (1000, 5, 2017/06/01) */
Your tracking number is as follows: https://tools.usps.com/go/[redacted]_[redacted]?qtc_[redacted]=XXXXXXXXXXXXXXXXX...⇄ /> Please note that your order was not shipped for a while, due to your payment being rejected several times.
As we...
have written in our emails to you, we are willing to send you another electric facial acne skin pore vaccum free of charge and we apologize for the inconvenience this has caused you!
Initial Consumer Rebuttal /* (3000, 7, 2017/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know for a fact my card was never denied and not once did I receive an email or notification of any kind, stating otherwise. Also, never once did I recieved an email of any kind saying ANYTHING other than the item was sent and I recieved it until AFTER my report to the Revdex.com. An apology and sending the item would have been sufficient enough but instead, the company is continuing to place blame elsewhere other than themselves, which in return shadows any good effort they are attempting to "show" this is bad business, end of story
Final Business Response /* (4000, 9, 2017/06/06) */
Well it looks like you received your second product: https://tools.usps.com/go/[redacted]?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX
Have an amazing day! Feel free to come back soon!