Head Rush Salon

I Christine V [redacted] am the owner of Head Rush SalonI am the original owner and have had my Bussiness for yearsMy store policy is No refund on Gift CardsI have never once in years refunded a gift cardThe Gift card is not bought for a specific service or stylist it is bought to the salon as a whole to redeem any service with any stylistI returned the phone call and was nice and apologized for not getting back to her in a timely manner and my reasoningWhen she states that I was too busy to get on the phone it means that at that moment I was servicing clients of my own and I can't stop that to answer a phone callI was out of work for weeks and when I returned I called and left a message for the wrong clientWith that being said the client was very very rude and hostile to meI never said I would refund one card! I sad I definitely couldn't do three if I was not going to refund oneI explained that her stylist that had left would maybe come to the salon and cut her hair for her as a courtesy and she did not want to hear it! I offered her services and other stylists and she did not want to hear it! I spoke with her stylist since this incident and she said she would be happy to come to the salon and cut there hair so they can use their gift cardsAt this time I have offered everything I can possibly offerI feel this is just a case were a client wants money back for no good reasonI have offered her her own stylist and she still doesn't want that so I'm not sure I could do anything to make her happyMy store policy is no refunds on Gift cardsI will allow her to redeem for products of she would like which is something I normally don't doI told her nicely about times that I don't refund cards and she was very nasty with me and then started picking apart my every move over the last couple weeks and how I was avoiding her and I nicely said I will not refund your cards and thanked her and hung upI have no problem with her coming back into the salon to redeem her cardsI would be happy to service her and her familyHer stylist is on board as well

I Christine V[redacted] am the owner of Head Rush Salon. I am the original owner and have had my Bussiness for 9 years. My store policy is No refund on Gift Cards. I have never once in 9 years refunded a gift card. The Gift card is not bought for a specific service or stylist it is bought to the salon...

as a whole to redeem any service with any stylist. I returned the phone call and was nice and apologized for not getting back to her in a timely manner and my reasoning. When she states that I was too busy to get on the phone it means that at that moment I was servicing clients of my own and I can't stop that to answer a phone call. I was out of work for 3 weeks and when I returned I called and left a message for the wrong client. With that being said the client was very very rude and hostile to me. I never said I would refund one card! I sad I definitely couldn't do three if I was not going to refund one. I explained that her stylist that had left would maybe come to the salon and cut her hair for her as a courtesy and she did not want to hear it! I offered her services and other stylists and she did not want to hear it! I spoke with her stylist since this incident and she said she would be happy to come to the salon and cut there hair so they can use their gift cards. At this time I have offered everything I can possibly offer. I feel this is just a case were a client wants money back for no good reason. I have offered her her own stylist and she still doesn't want that so I'm not sure I could do anything to make her happy.... My store policy is no refunds on Gift cards. I will allow her to redeem for products of she would like which is something I normally don't do. I told her nicely about 5 times that I don't refund cards and she was very nasty with me and then started picking apart my every move over the last couple weeks and how I was avoiding her and I nicely said I will not refund your cards and thanked her and hung up. I have no problem with her coming back into the salon to redeem her cards. I would be happy to service her and her family. Her stylist is on board as well.....

Review: Product sold to me was completely wrong. I was told I was getting one product for $600, and received a product nothing like it. The product I was given can be purchased for $90 anywhere online to the public, and it is not at all what I wanted and was told by the [redacted] that I was getting. I feel lied to completely and this really is a criminal act. I returned the product, after a week of not getting my calls returned. I asked how much money she would return to me, and was told no money was being returned. They have the unusable product, and my $600. I would never trust [redacted] or anyone working at her salon for any service.Desired Settlement: I would like a check mailed to me for this product that was not what I was told I would get from head rush salon. They have the product and I am out $600 and very aggravated, and feeling completely deceived by them. They have my contact information, and have made no effort to make things better.

Business

Response:

I have received a complaint regarding a woman's hair extensions through Revdex.com. Pertaining to this issue, [redacted] was fully aware of the price she was going to pay, and the product she was going to receive as I told her in our consultation on 11/**/13. She was also referred to us for the extensions from one of her good friends that is a loyal extension client of ours. On 12/*/13 the date we completed the extension service. [redacted] actually liked her extensions and the way I styled it so much that she booked a standing blowout with me every Friday afternoon for the next three months. Babe Extensions are only sold to professional hair salons and hair dressers. The $600 price she was given included a blowout, the price of the hair extensions, the price of the service for putting them in the hair, and the price of the haircut. Anyone is free to call the company and ask if this is an appropriate price point and they will agree. I have been an educator for Babe Hair Extensions for over two and a half years. I was trained by the company on how to apply the product, talk to the client about the product and teach other stylist the same. Furthermore, there are witnesses to prove that she had called and said she wanted to take them out, not because she didn't love them (because she confirmed once again during this phone call that she did), but because her husband did not like them. Two days later after we had tried to contact her she called claiming to never have heard from us and said her husband had "pulled" them out of her hair. As she came in to speak with me about wanting her money back, I kindly told her I could not do that because there was not an issue with the extension service that she received. Unfortunately her husband not liking them or finding them to be a waste of money does not warrant me refunding her. To get this issue resolved I did offer to put them back in complimentary. Nevertheless, she did not agree to this and started an argument in the middle of my salon. Her extensions that she purchased she left here and told us she does not want them. We saved them for her if she would like to come in and pick them back up. I have been doing hair for over ten years and I am very upset that a client, for no good reason, could accuse someone of such drastic measures that potentially could tarnish their good name for their own selfish reasons. There are many clients who have the same exact product and have had the same service done who have never had any issues or complaints.

Please acknowledge that you have received my email.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is filled with lie after lie. I never saw how the extension looked in my hair (where it attaches) until I got home and saw the back of my head with a mirror. I have many witnesses who pointed it out to me, which caused me great humiliation (as I told [redacted] when I came in). The blowout appointments were arranged to maintain the extensions, before I knew that they looked more like clip in peices with the taped part fully in public view. I have had extensions several times before, and had them in when I consulted with [redacted]. Age assured me that the ones I was buying from her would be even less visible. It was the opposite. It looked ridiculous. I called several times, explaining my issue to the [redacted]....never once saying I was good with what was in my hair. I feel sorry for anyone else who would purchase this service at head rush salon. I could have just taken $600, and thrown it away...bc that's what happened here, because [redacted] lied about the product/service, and is lying even more now because she is keeping my $600.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have always been there for my clients, my goal always being to make them happy. Unfortunately, in this case she will not let me. I have said my peace and what I could do for her. I clearly stated in my first response exactly what happened. I am not a liar. In my ten years of being a stylist I have never experienced a situation like this. I do not want this to reflect poorly on myself or my business. I had to respond one last time as per the rules of the Revdex.com and will not go back and forth with [redacted] anymore. If anyone has any questions about this situation I will be more then happy to discuss anything with you. You can also search anything on my business or my name and know where I stand in this field.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

She has lied about the entire transaction, as I stated before. I have not been offered a penny of the $600. That I paid her back. She has the extensions, and my money. I was mislead, and given a product that was the opposite of what I asked for and was told I would receive. I guess she can just continue to rip off her clients. I actually overheard her talking about several clients who never returned to her salon, while I was there. Now I know why they never returned. I have had extensions put in at different salons, and nothing ever looked at all like how disgusting this looked. No one would wear extensions that look like these did from the back. Wow, she is a criminal. She stole my $600 and offered nothing in return. Customer beware! Do not ever go to this salon for any service. The [redacted] is a complete liar who stole 100% of my $600.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have received poor customer service from the owner of Head Rush. Three gift cards, valuing $65.00 each, were purchased at the end of December 2015 at Head Rush as gifts to my mother, my sister and me. Approximately a month later, the stylist who my mother, my sister, and I have been seeing for the last 15 years at various locations, left this salon. I called Head Rush to inquire about receiving a refund for the gift cards, since we would not be able to receive the desired services from our stylist. I was told I would receive a phone call back from the owner the next day. After not receiving a phone call back for 3 days, I called the salon again. I was told the owner would call me back by the end of the day. I never received a phone call back. After a week of calling the salon and being told the owner was “too busy” to take my call, I finally received a phone call back. The owner was unprofessional, telling me she did not call me back because she was sick, in court, and that she called the wrong person back. When I inquired about receiving a refund for the gift cards, she said she would have been able to refund one gift card but not all three. When I questioned this unsubstantiated policy, she unprofessionally responded with disrespectful comments about the stylist instead of addressing my question. When I pointed out her unprofessional comments, the owner responded in a disrespectful manner with a raised voice that she was not refunding the gift cards and hung up on me. When I called the owner back she once again responded in a disrespectful manner and hung up the phone again. I am resorting to filing a complaint because I received poor customer service and disrespect.Desired Settlement: As compensation for the poor customer service, disregard for my time, and disrespect I received I would like all three gift cards, valued at $65.00 each, refunded to my father’s credit card. After these upsetting incidents, I do not feel welcomed in this salon or trust any further services they would render.

Business

Response:

I Christine V[redacted] am the owner of Head Rush Salon. I am the original owner and have had my Bussiness for 9 years. My store policy is No refund on Gift Cards. I have never once in 9 years refunded a gift card. The Gift card is not bought for a specific service or stylist it is bought to the salon as a whole to redeem any service with any stylist. I returned the phone call and was nice and apologized for not getting back to her in a timely manner and my reasoning. When she states that I was too busy to get on the phone it means that at that moment I was servicing clients of my own and I can't stop that to answer a phone call. I was out of work for 3 weeks and when I returned I called and left a message for the wrong client. With that being said the client was very very rude and hostile to me. I never said I would refund one card! I sad I definitely couldn't do three if I was not going to refund one. I explained that her stylist that had left would maybe come to the salon and cut her hair for her as a courtesy and she did not want to hear it! I offered her services and other stylists and she did not want to hear it! I spoke with her stylist since this incident and she said she would be happy to come to the salon and cut there hair so they can use their gift cards. At this time I have offered everything I can possibly offer. I feel this is just a case were a client wants money back for no good reason. I have offered her her own stylist and she still doesn't want that so I'm not sure I could do anything to make her happy.... My store policy is no refunds on Gift cards. I will allow her to redeem for products of she would like which is something I normally don't do. I told her nicely about 5 times that I don't refund cards and she was very nasty with me and then started picking apart my every move over the last couple weeks and how I was avoiding her and I nicely said I will not refund your cards and thanked her and hung up. I have no problem with her coming back into the salon to redeem her cards. I would be happy to service her and her family. Her stylist is on board as well.....